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knight4k, I found this:
"If a customer is active duty, he or she will need to furnish deployment or transfer papers in an Xfinity store. If a customer meets the requirements for military suspension, he or she also meets the requirements for device unlock."
Currenty setting up two new phones on xfinity mobile. Trying to turn on Wi-fi calling. Enter home address. Get error message saying "Sorry, but we are not able to validate your address." I've tried other addresses but keep getting the same error message. What can be done to fix this?
carrier update: 32.1
Recent Xfinity Mobile subscriber and ported 2 numbers from AT&T with iPhone 6s. I live in a Houston suburb HOA where Cell Towers are not allowed so very weak cell signal in my home and previously used an AT&T Microcell booster to have good reception in house. Now with Xfinity Mobile the booster no longer works so I need to rely on WiFi calling to ensure strong coverage within my home.
I would say on about 25% of all incoming calls when I try to answer the call it prompts "Call Failed" and sends the incoming call to Voicemail. This could occur repeatedly where my wife called 3 times straight all with the same issue. No problems with me hitting the call back button and reaching her. I have very strong wifi signal and download 70 mbps and upload 7 mbps, ping 12 ms. Seems to be only an issue when I am using Wifi Calling as I have never had the issue outside of my home.
1) Is Comcast aware of this issue and working on a resolution?
2) I can't imagine an easy fix on my end but please advise if there are any router settings that I would need to modify? I a Netgear AC1750 Model R6400 Router.
3) I read that Xfinity "piggybacks" on Verizon so could I buy a Verizon cell booster for my home? Verizon said I couldn't because I don't have a Verizon number that I could register. My brother has Verizon I don't know if I could buy a booster put it on his account and then add my Xfinity Mobile number as a "boosted number".
Please advise as I have been actually recommending Xfinity Mobile to others but getting reluctant with these consistant "Call Failed" issues.
nich0142, that's correct, we do not have compatibility with boosters or extenders at this time.
A Verizon cell booster would not be compatible either. I got your private message and will help troubleshoot your issues with Wifi calling there.
Back in January I purchased the iPhone X from Xfinity and added insurance at the time I ordered it. When I received it I took it into the store and activated it along with an iPhone 6s that I had already owned. On 6/2 my iPhone X was stolen and I tried to file an Assurant online but was directed to call my carrier. It turns out that the insurance was placed on the wrong phone when the rep activated them in the store. I was told a ticket would be created and a tier 2 rep would call me. I received no call. I have called numerous times and spoken to numerous reps who just create another ticket and add more notes. I spoke with someone a week ago who said everything had been sorted out and connected me to Assurant. Assurant says that they don’t see any insurance on the line and even if Xfinity corrected their mistake the claim is still denied because it wasn’t on there at the time it was stolen. It was on a conference call with Assurant, Xfinity and myself that this was told. The Xfinity rep said since it was their mistake they would replace the phone. It has been 2 weeks and I still have no phone. I have spoken to countless reps and only one had the decency to call back and follow up as promised. I have never received a call from and tier 2 or 3 reps as promised. I just want to get my phone replaced
Just got a charge on my account for $350 for a supposed SIM card tray missing from a phone I returned. I have pictures of the phone right before I put it in the box to return it and it clearly shows the sim tray was in the phone and that the phone was in perfect condition. Customer service will do nothing to help me, and the tell me basically too bad and that their warehouse graded it this way and it is what it is. They won’t even look at the pics I have. Somebody there better fix this quickly or else. This is complete B.S. I would appreciate a Comcast employee reaching out to me to discuss this, cause I have tons of xfinity service and if this is the way I’m going to be treated, they will all be canceled by Tommorrow and xfinity will be hearing from my attorney.
I noticed today, when I make/receive a phone call on my LG X Charge, the signal changes from 4G to 1x and when I hang up, right back to 4G.
I checked my Advanced Calling options and it's now greyed out. It didn't used to be like this. A few months ago I had to replace my SIM because it went bad. (Did it through a Xfinity store) and everything was working fine. A few weeks ago I get a pop up on my phone about SIM card now setup/provisioned etc and didn't pay it any attention. I'm guessing at that point, something changed because now HD calling is unavailable.
Can the support team here please assist?
FYI - I also have a Samsung Galaxy Note 8 on my account and that phone works as it should.
I bought my s9+ phone in March and have been trying to unlock since then. I did recieve an unlock code but it does not work. I get error "invalid Unlock Code Entered". After talking to customer service several times about incorrect code, they direct me try with new request. After submitted multiple requests none of them have been answered. My last ticket number is 25439845. I believe, I need a new unlock code and maybe the unfreeze code? thanks
Hello Realjet, the release dates for any device in an individual retail location can be different depending on the area you're in. The information that the stores give you regarding release dates are accurate and can be confirmed by contacting your local service center. The BYOD program for Android has not yet been released and I don't show it being released until later this year.