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joeandt1, Unfortunately due to current system limitations, we do not support bring your own device at this time, however this feature will be coming in the future.
We do not support tablets at this time as well. I'm hoping we will soon.
As we launch as a New Mobile Carrier, we sincerely appreciate your patience as we develop these new features!
We're unable to support phones that are purchased independently or through other carriers—we can’t guarantee that they’ll work, and we can’t provide technical support if they don’t. The phones that are available through XFINITY Mobile were selected to work optimally with our network, so that we can provide you with the best possible XFINITY Mobile experience.
I have comcast in New Jersey and Florida. WE would like to have comcast mobile and use our own phomes. My wife and daughter have new I phones. Not buying new phones. What do you suggest. When can we sign up and use our own phones
Not at this time. The only current way you can get Xfinity Mobile it to purchase one of their phones, directly from XM.
Hi TheMarf. Unfortunately due to current system limitations, we do not support Wi-Fi Calling at this time, however this feature will be coming in the future. As we launch as a New Mobile Carrier, we sincerely appreciate your patience as we develop these new features!
So, $12 just adds 900 megabytes to the free 100 megabytes, and then after that adds a full gigabyte for an additional $12.
I recommend this be made more explicit, so customers know that the 100 "free" megabytes is counted as usage against the first gigabyte charge.
Well, I finally have a working phone. After receiving a replacement phone via FedEx and activating, I still had the same issues as before, so the 15 days of replacing SIMs and endless wait times for callbacks to tech support and 3 visits to the local Xfinity Mobile store were all for naught. I knew there was a porting issue database tie-in glitch somewhere on the company's backend, but couldn't get anyone to admit it or look into it.
After the new phone didn't solve the problem, I called tech support...and lo and behold, a Tier 1 staffer briefly heard my plea for just starting from scratch with a newly issued telephone number, and 5 minutes later I was in business. All working well, now receiving SMS, AppleID recognizes my new number and visual voicemail works without a hitch. I just wish I could have spoken to this particular Tier 1 person (Jasmine) two weeks ago when I was pleading with someone to just issue me a new number.
You need to contact Xfinity Mobile customer service as soon as you can to prevent mutiple orders that might have been submitted due to the glitch. Also, check your credit card account to see if there is/are any charges by XM.
No call back ever from xfinitymobile. However, I am happy to report that a Comcast comm tech who came to my house to install a shorter cable run to resolve low signal issue took it upon himself to 1) rebundle my package to eliminate the Home Security system I never wanted and 2) find a Tier 2 contact at xfinitymobile (via regular agent with xfinity) who was able to complete the transfer process so I now have access to mobile account. Once she understood the problem, the Tier 2 support person had to talk to the original Primary Account Holder (who happened to be visiting when this all transpired), to have her verbally affirm (last 4 digits of SSN) her identity and verbally concur with the transfer action. Tier 2 then contacted Tier 3 and waited while that person actually made the change. Xfinitymobile is totally independent group, so even though my Primary Account Holder initially accompanied me to an xfinity store, showed id and affirmed transfer, that was only good for the other xfinity services. You need to find someone at xfinity who can reach out to xfinitymobile and act as your advocate, and you also need to have Primary Account Holder available to confirm transfer is ok. Good luck!