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Can I apply my promotional card towards paying off my phone?
I am not receiving an alert when I have a voicemail. I did a few tests and I do receive an alert when I am connected to the internet. So, do we have to be using data or WiFi in order to receive an alert that we have a voicemail? This does not seem reasonable. Thanks.
pbr1912, some devices do require cellular data connection to get the voicemail notifications (iPhones for example).
-Mike is correct, kamee2109.
So that confirms what I mentioned on 3-18, namely that cell data usage is not charged for Voice Over LTE. But can you also confirm whether the cell data used for iPhone visual voicemail usage (including alerts, transcriptions, and message downloads) is likewise free? Thanks.
Rick441, VoLTE isn't counted as data usage. To my knowledge, data used to get visual Voicemail is considered data usage.
My credit card statement has been showing recurring charges for xfinity mobile since November, 2017. I do not have xfinity mobile. I called xfinity, and was transferred all over the place and got absolutely no where. We were able to agree on one thing, I do not have an xfinity mobile account.. I called my credit card company. They asked if I disputed the charge with the merchant. I did, but since you have no record of an account for me, I can't dispute anything with you. My credit card company did an investigation in February and charges were deemed fraudulant and reversed. Great - one would think, right? A recurring charge showed up on my account in March and again yesterday! Again, I call xfinity and xfinity mobile and nothing. Can someone tell me why you have no way of tracing a credit card transaction? Isn't that why there are authorization numbers for every transaction? This is crazy. I have been on the phone for hours (who is going to pay me for my time?). I am already paying you a ridiculous amount a month for the services I do have. My credit card company will be doing another investigation into this and hopefully will be able to block all charges going forward from this company. I have already changed the credit card number, but am guessing because it is a recurring charge it went through. I am so furious at the amount of time this is wasting and apologies just don't cut it.
LisaM5, I recommend you change your account credentials (passwords for XFINITY.com). We take these matters very seriously. Please go to www.xfinity.com/fraudclaimform to submit a claim or call the Customer Security Assurance ID Theft team at 844-335-8719 as soon as possible.
Hello I've seen others post about their issue of not being able to verify that they would recieve their prepaid cards and i'm worried mine wont come. The reason being that I spoke with retentions back in Nov and placed an order for the Galaxy S8 on the 30th. The person I spoke with assured me that if I purchesed the phone, along with the $200 reward that I can see in the rewards center online, that I would recieve also a $500 prepaid card which I cannot see in the rewards center nor did I recieve an email. Can anyone please check for me or confirm that I will also recieve the $500 prepaid?
More than a month I returned S8 Device. I am not getting any update from Customer Service/Store even after many efforts. Store said they couldnt accept return because of a system issue and asked me to send it to warehouse using the label they created. Fedex shows it was Tracking number:<omitting personal info>RMA:70458 delivered on Dec 27th. Customer Service says next week everytime. I spent lot of time on this.
This was the message by Customer Service on Jan 17th:
Just a heads up that escalation may take 24 hours before you get answer. Once you call to our hotline please present this ticket number 12878127 as reference so that you wont repent your concern.
Now my only option is cancel all lines and deactivate my credit card linked to the account.
umassd, to assign a new number to your phone would mean activating a new line of service and we cannot do that with your android device even though it was purchased from us initially.
You can either, get a new line of service with a new device (you can trade in your current device to help offset costs) or you can take part of the iPhone BYOD program.
Can I add an LG flip phone to my home bundled service?
I switched to Xfinity Mobile about a month ago and now every single call I get is displayed as Unknown even my contacts. When I was with Sprint I saw every phone number (rarely got Unknown) and my contacts would display the way I had them named. I always knew who was calling me until I switched to Xfinity. This is very annoying because I don't want to answer bogus calls (I got about 10-15 of those a day with Sprint). I called customer service last week and after about an hour on the phone was told that this was a known problem and that a mass email would be sent out when the issue was resolved...REALLY!