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I just got my first line on Xfinity Mobile and chose the $12/GB plan since I average only about 300MB data per month. However, my daughter wants to switch her iPhone to my account and she'll DEFINITELY need the unlimited plan.
Question: Can both plans exist on the same account or is it just a single $45 Unlimited Plan that covers both phones for a total of $45/month?
What I'm guessing is that the data usage for the entire account (both phones) are "pooled" together (as unlimited) so it would be just one bill at $45/month. Correct?
Thanks in advance!
Thanks. I think I found the answer here also:
Down at the "Mix & Match Data Options" it looks like I can keep my $12/GB option and my daughter can get the $45/Unlimited option so I'll be billed $57 total (plus taxes & fees) per month, assuming I keep my data below 1GB, and her crazy amounts of data usage won't affect my usage total.
On other threads users have said that if you have two $12/GB lines, Xfinity combines the data usage of both lines, so I was confused as to whether they combine usage of two "mixed" plans on the same account.
This is Greg again.
I do not believe that Apple iOS allows an automatic turn off at a certain maximum data usage. Generally on that subject everyone will say to monitor your usage with the Xfinity Mobile app. That's what I am doing.
I note (for now) after 7 days that with my Cell Data turned ON, and all my apps Cell Data OFF, that my Cell Data usage levels are remaining below the 0.1 GB (100 M level. I also note that every single app is reporting using SOME Cell Data in the background, but not much. I will continue to monitor this.
I also posted that speech to text transcriptions were not working with Apple Visual Voicemail. Yesterday, for no apparent reason, my visual voicemail suddenly started showing speech to text transcriptions. This was about 5 days after I got Visual Voicemail to work by turning on Cell Data. I also had set up Siri, as some have suggested is needed, but neither of these had had any immediate effect on transcriptions. Apparently one or both did have a delayed effect.
All in all Apple Visual Voicemail setup behaves in a very unusual fashion. But I can now report it is working perfectly.
I posted this into another thread, but I thought I should start a new one to perhaps draw more attention.
I moved both my and my wife's iPhone 6's to XFinity Mobile one week ago - Feb. 12. Hers works fine for everything, but mine cannot access cellular data. I've been on phone and chat with XFinity Mobile Support every day since converting, but stil no progress. I've been told that my trouble ticket is up to Tier 3 level (engineering) and have been promised callbacks several times but have recived none since last Friday, 16 February.
I'm trying to avoid another trip to the XFinity store since it's a 180 mile roundtrip. In addition, I doubt that the in-store workers would know any more about the problem than those I reach by phone.
I would certainly appreciate any help anyone could provide.
Considering Xfinity Mobile. One question I have is whether there is a way to set up call forwarding without the phone. There were a few instances where my phone (currently on Verizon) wasn't working, and I was fortunately able to set forwarding to another phone via the Verizon website. Does XM similarly offer a pc-based solution, or some other workaround for such a situation (other than voicemail)? Thanks.
I am considering switching to Xfinity Mobile.
My current carrier, Verizon, does not charge Domestic Cellular VOICE roaming charges if I am, say, calling while driving through one of the areas of the country their network does not cover.
What would happen in a similar situation with Xfinity Mobile? Would the phone roam when I am outside reach of the Verizon cellular voice network, or just would I just lose the ability to call or text? If it roams, would there be any charges, and if so, what are they? And if there *would* be charges, is there a way I could disable domestic cellular voice/text roaming on my account (since phones only seem to have an option to disable *data* roaming)?
Rick1361, I haven't come across forum users in XFINITY Mobile who have been charged for domestic roaming.
I have had customers who are at the edge of coverage and had to dial numbers twice in order to place a call. There isn't a "fix" for this as the phones are working as intended when coverage is less than optimal.
Just switched to Xfinity mobile, ported two numbers from Verizon, two phones, 6S and SE (both supported), running IOS 11.2.5, carrier settings fully updated, phones power cycled multiple times.
WiFi calling will not accept my correct address. I am able to get to the settings in the phone to enable WiFi calling but when inputting the E-911 address the address is rejected. Multiple addresses have been tried with the same result.
Xfinity has a major problem in accepting addresses when setting up E-911 address. The representative in the store was unable to resolve the issue. Representative on Xfinity support was unable to resolve the issue. It has supposedly been transferred to level 2 support which means very little. Somewhere the Xfinity system cannot recognize a proper address, or any address.
This needs to be resolved as it is an advertised feature. Advertising a feature that cannot be delivered is false advertising and is really frowned upon by the regulators. I would suggest Xfinity get someone with some intelligence, some knowledge of the system, involved and get this resolved.
If the situation is not resolved I will abandon Xfinity and return to Verizon. I need WiFi calling. I don't need false promises.
Can anybody please explain to me this "LOCAL TELEPHONE TAX" we're being charged on xFinity Mobile.
It cannot be the taxes on the phones I bought for the plan coz I've already paid those the first day. and it's not the state sales tax
I can't get to figure it out! I called customer service and talked to 3 representatives but none of them was able to say
what this tax is really for.
When I looked up online, it's the same I can't find any information on that. And it's the highest tax they charge us on the mobile bill
Any idea what Local Telephone tax is???
Thank you Mvenanzi and Amir for taking the time to look up online.
However, the charge for the local telephone tax I'm talking about is not related the any of these percents
see attached picture, the charge $10.50 is not 13.35% of any the other total charges.
it's not a big deal, but it'd be nice to know why you're paying some charges
Ok, now it makes sense. You're in Montgomery county. They have a $3.50 tax on cell phone lines, you have 3 lines, so $3.50 x 3 = $10.50
I've two unlocked iPhone 7 plus A1661 qualcom model (myself and my wife) went to local xfinity store tried to port from ATT.
Local xfinity store rep entered my phone IMEI to begin to port but they are unable to pass beyond IMEI check.
But when they entered my wife's IMEI they say it works. Before going to xfinity store when I checked both IMEI
number at verizon wireless website (byod plan link) and it clearly says both are eligible & work with verizon network.
Why xfinity mobile rep is saying they can't port my phone but no problem of porting my wife's. They are saying in
their system unable to pass beyond IMEI window. Trying to force to me to buy new iphone @ xfinity store.
But I'm not interseted to buy any new device when I have good unlocked & compatible iphone 7 plus.
Any help is appriciated.
My issue was about supported unlocked device. Today I was able to port both numbers.
The issue is "my device was with Apple's iOS "beta" image and wife's one is with regular public iOS". As per Xfinity Mobile store rep(new store and new rep) it is not possible to port when a device is in beta image but wife's one is ok.
Due to this it can't go beyond IMEI validation window at store. So rolled back to regular iOS image on my device and successfully able to port both numbers.
Please pass this information in case someone in our community needs.