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Recently purchased the Xfi pods and installed them. The app says they're all online and functioning but they really aren't. It's really weird because all wired connections work great meaning the Internet connection is there. But the WiFi works for a few moments and then doesn't. Then back on and off, over and over again.
Only thing that was weird about the install was that it made my 2.4 Ghz network and 5Ghz network the same name and password. Other than that, all seemed to go fine. Now rather than fixing what was a weak signal in a few rooms has resulted in a whole home with no Wifi. Kill me.
Good afternoon @JCP8,
please take a look at and see if all the steps were done. In order to use pods, we need to have the 2.4 and 5 bands together, so that the pods can use the best band depending what's needed. I hope this help you answer your question. If you need anything else, please send me a Private Message. Thanks for using our forum!
I can log in from my computer to https://internet.xfinity.com/ and everything looks good.
When I try to sign into the mobile xFi app from my iPhone, it redirects me to log in 'xFI Wants to Use "Comcast.net" to Sign in' continue.
It then goes to login.comcast.net and times out and I get a message that "the server stopped responding". Same thing on the iPad.
I troubleshot the iPhone and iPad from the web app and shows no issues.
That is your Comcast userid.comcast.net.
"Download the Xfinity xFi app for free from the Apple App Store or Google Play and sign in as a primary or unrestricted secondary user to access xFi.
To download the xFi mobile app on an iPad, navigate to the App Store search settings in the upper left-hand corner of the App Store. Change the setting from iPad only to iPhone only, then search for Xfinity xFi."
Where can I go and check to see how much wifi I used so far this month. I do not wish to pay a penalty. Thanks
This the only tool we have at this time. (Some users have their own routers that have the ability to show it.
"You can view current usage and usage history by signing in to your Usage Meter page. You will need your XFINITY username and password to login.
You can also view your current usage and usage history in the XFINITY My Account app for mobile devices. See How Can I Get the XFINITY My Account App to download the app."
I just moved my home network from an Apple Time Capsule router to the built-in router function on my Cisco DPC3941T after adding 3 xFi pods (which are working great, by the way). I was looking at my router status just now and it was reporting that two of the Ethernet ports on the router are inactive. (According to the notes on the router configuration, when something is attached, they will show up as active.) However, I have devices plugged into those ports and the devices are working. I checked and the lights on the ports are flashing amber. Does anyone have any idea why the ports would be working but not reporting as such? Any ideas for possible fixes?
OK. definitely a bit strange. I would recommend factory resetting to see if it continues.
If you're not willing to do that, that's cool. It would be a bigger issue if they were closed ports and you couldn't access them at all.
Apparently the latest firmware update takes away the ability for me to manually assign the WiFi channel and the band (20/40/80/160 on the 5Ghz for instance).
My condo association has written in to the CC&Rs that each unit is assigned a range of frequencies and bands to use to avoid the neighbors stepping on each other's WiFi.
Starting tommorrow I will begin receiving $50 fines daily since I am unable to select the channel I am assigned. So my question to Xifinity is where do I send the bill for my daily fines? Or are you going to allow us, as consumers, to opt in to allowing the Gateway to make the decisions for this?
I have already spent 2 hours on the phone today trying to undo this change with no results. What are you going to do for me and the millions who may have perfectly valid reasons for requiring access to these very very standard options?
Thanks for reaching out. I was able to pull up your account to take a look at what's happening. I've worked directly with engineering to get an update made on our end that should restore your settings. Please let me know if you still are experiencing this issue.
xFi protected browsing is falsely blocking all websites under the x10.mx domain. These sites should not be blocked one bit. The domain is owned by x10Hosting and this block needs to be fixed as soon as possible would be greatly appreciated.
Hi, jweaver0312 - This is something that you can address to Customer Security Assurance Team by calling 1-888-565-4329. If the websites under the x10.mx domain have been blocked by a mistake, the CSA team will be able to assist.
Hi, PaleRider1 - We currently don't have any information about the release of the feature that will allow checking the actual data usage for each device. This is the type of the information that we release after we implement the feature.