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I have several camera rules I set up years ago. At a certain time every day the cameras take pictures and email them to me. I was looking at the new rules options now and this ability no longer exists. I can have a camera take pictures at a certain time every day, but there is no option to email them any more. What am I missing? I cannot believe comcast would remove this capability. Fortunately my old rules still work.
I apologize Leeroy61, after reading the above steps I noticed I forgot a step, because when arming away, the system will default to arm stay if you don't open the door while it is arming to simulate you are leaving. I've made the correct to the steps to take when arming below.
1.) Arming the system away
2.) Open a door while it is arming
3.) Wait 5 seconds and close the door.
4.) Let the system finish arming down.
To test this is resolved:
5.) After it shows armed away, wait at least 2 minutes and walk in front of the motion sensor, this should trigger your alarm which can be immediately cancelled by entering in your Master Code.
I continue to have a problem with one of my rules - sporadically - I have a disarm rule setup to text me whenever the system is disarmed - Usually works in the AM only and stops working until the next AM - Text or E-mail yields the same result. - I've been told it's a known issue - but that was 5-6 months ago - Still nothing - Anyone else having this issue?
Looks like my issue has been resolved - It all was resolved when Comcast removed all the "apps" from the Touch screen - Voicemail, Puzzles, News, Etc.. Maybe it was causing too much of a delay, but I am fixed.... keeping fingers crossed!
I can see where I can create rules for sending alerts when a door is opened or closed during a selected time period. But, how do I also get the camera to capture a photo when a door is opened or closed? I was told my system had this functionality, but I can't seem to figure out how to set it up. I want to capture photos regardless of whether the system is armed or not.
I don't know which camera model I have, but I also don't have the camera option under Rules.
Can you help? The camera was installed yesterday (12/17/2015).
I called XHome and they said I had the 300 system and needed to pay an extra $6.95/mo for the 350 system which includes recording and saving video.
My insurance company requires a copy of my monitoring contract with expiration date. How can I get one
On the Overview page there is a link "Return to Previous Version". Use this to get to the previous version of the rules editor which should have the features you mention. We are working on parity+ with the new version, but are not yet there. Appreciate your patience!
Scared me to death and I 'searched' the house when I got home... History does NOT show door open at this time yet I cannot view any history on my camera images - just keeps 'spinning'... any help welcome so I can feel safe!
If you go to the Automation tab of the home.xfinity.com portal and click to Create a new rule, you should be able to accomplish setting up a rule to send you a message if the door is open between certain times by clicking...
Doors --> (select your back door) --> To Send E-mail (select your e-mail) --> When it remains open --> Between time (select 12:00 to 12:30) --> (choose days of the week and security mode) --> Save.
Does anyone know why there is no way to download a certificate of installation from the XHome portal? How do you go about getting a certificate? It is needed by my insurance company.
Customers can now download an Xfinity Home National Alarm Certificate. To do this simply log into your Xfinity.net account & go to My Account > My Services > Xfinity Home > Xfinity Home National Alarm Certificate.
Alternatively, you can go directly to https://customer.xfinity.com/MyServices/XHS& select Xfinity Home National Alarm Certificate.
Please reach out if you have any other questions!