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my messages do not show up when i get them. also the phone does not have a busy signal when picked up as there is a message waiting.. very annoying
Hi evjones204, apologies for your frustration with your voicemail. I could review this further for you, could you please send me a private message with your account information (name on account, address and account number).
I have moved to a new address and transferred my Xfinity Comcast internet service few weeks ago, and I am experiencing an issue that other people are having.
I am able to login Xfinity Mobile account on the website, but I cannot access to any of other pages since it just states that "Hi there. You’re not an XFINITY Mobile customer yet," which is not true since I have been a customer for the last few months.
I already called and chatted with a number of representatives, but no one was able to fix the problem so far and I am getting frustrated after many calls and chats.
I have read from here that it could be because my mobile account was not switched over to my new account number or something. (My account needs to be linked I think.)
I would appreciate if this issue can be resolved as soon as possible. Thanks!
P.S. I have attached a picture showing my current issue.
when will it be available
I read in an article in August that an xfinity mobile executive had assigned a xfinity mobile team the task or looking into bringing BYOD (Bring Your Own Device) to xfinity mobile. Does anyone out there know the progress of this project? Sure would be nice to at least get an update.
Trial BYOD for iPhones with new line activations in select cities (Centennial CO, Havertown, PA, Cherry Hill, NJ, and Atlanta, GA)
I am replacing my Xfinity combination modem, router, phone adapter with different third party components. The modem is a Motorola MB8600. The router is a Lisnsys Velop system. I need to transfer my phone service to a Cisco SPA 112 (two lines) adapter. What are the steps necessary to make the switch from the Xfinity combo unit to the Cisco adaptor?
In the past seven weeks I’ve called Xfinity Mobile Support over twenty times. All of the Tier 1 representatives have been pleasant to chat with but they do not have the power to resolve our problems. I’ve been promised Tier 2 / price lock callbacks multiple times but have yet to receive a call from anyone.
The worst part of all of this is that no one at Xfinity has stepped up to resolve this situation even though it appears we are the victims of a crime that occurred at an Xfinity warehouse.
9/04: Took the family to our local Xfinity Mobile store to get new phones with the $200 off each phone promotion. The phones were not in stock and had to be shipped to us.
9/14: Waited patiently for 10 days (!). I was told during several calls that the delay was due to hurricanes. We then received an email that our order had been cancelled because iPhone 6s were no longer available. The email stated that the promotion price would be applied to a future order.
9/15: Placed an order for three iPhone 7s.
9/19: Received a package with only one phone instead of three. Someone had cut into our package, stolen two of the phones, and resealed it before it had been scanned into FedEx’s shipping system. The declared weight on Xfinity’s shipping label was significantly heavier than the amount on the FedEx tracking slip. I called to report the theft and I was told I would need to wait for a resolution.
(The intervening two weeks): Waited for Xfinity and FedEx to resolve the theft claim. Called numerous times during this period to check on the status.
10/4: Called to have the two stolen phones removed from our account. In regards to replacing the two stolen phones, I was told I would have to wait for someone in the price lock department to call me to make sure a replacement order would have the original $200 off pricing.
10/15: Called again because our Sep 13 - Oct 13 statement showed we are still being billed for the two stolen phones that should have been removed on 10/4. I was told I would receive a $46 credit. Later that day I saw the credit on our online statement.
10/16: Under the advice of another Tier 1 rep, we placed an order to replace the two stolen phones even though we had not yet heard from the price lock department - the rationale being that, when the price lock department does call me, I will need an order number to apply the discounted price to.
10/18: Received the two phones.
10/20: Called again because we are now unable to activate the one phone that we received on 9/19. It does not appear on our Xfinity Mobile Activation web page. I gave the rep the IMEI number and was told we would need a Tier 2 rep to fix the problem. He said they would call me within 12 to 24 hours. To add insult to injury, the $46 credit from 10/15 has disappeared from our account statement.
10/21: Called again since I had not heard from Tier 2 within 24 hours as promised. I was told the ticket was missing information, that it would be escalated, and that I would receive a call within 24 hours.
10/25: I have yet to speak to anyone at Xfinity Mobile who can resolve the issues summarized below.
Issues That Need to Be Resolved
I can't escape the feeling that my family and I have truly gone out of our way to become loyal Xfinity Mobile customers and yet we are being punished for it. I'm sharing this awful story in the hopes of a resolution and perhaps as a cautionary tale.
"Latest FCC Action
On Nov. 16, 2017, the FCC adopted new rules to allow voice service providers to proactively block certain types of robocalls that are likely to be fraudulent because they come from certain types of phone numbers, including those that do not or cannot make outgoing calls.
When will Comcast/Xfinity stop completing calls that come from unassigned and/or invalid numbers? We just got one today from an invalid number. Because it is not valid, it cannot be blocked in the Selective Call Rejection area of the Comcast Business Website.
Hello HBM2. There a couple measures you can take, while our company works through isolating calls that are unmarked/invalid callers calling to your number. First, we encourage you register your home phone number with the national do not call registry via donotcall.gov. Secondly, you can sign up for a free 3rd party robo-call blocking service that is compatible with our home phone service. For instructions on how to set this up, if you choose, please visit: https://www.xfinity.com/support/articles/nomorobo
aravindbhatta, you might get the message if your device is a back ordered device. Back ordered devices do not attach themselves to your account (actually your account doesn't even create itself until the order is received at the warehouse) until it is fulfilled. Please send me a private message with your account number, address and your full name so I can check on your order.