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When I go to login to my email the sign in box is half off the page.How can I move this box with in the page so I don't have to scroll down the page to finish signing in.
This post has been archived and is from 2012. If you are experiencing issues with your comcast.net email, please feel free to post your questions here: http://forums.xfinity.com/t5/Email-Web-Browsing/bd-p/EWB
I currently have xfinity tripleplay, but my home internet doesn't have a Static IP address. I work from home a few days a week and my IP address is whitelisted in places to allow me ease of access to troubleshoot. Recently my IP Address has changed causing me to be locked out of many of my accounts slowing my productivity down. I had the same IP for almost 2 years it feels and this change really caused an issue for me.
1. What is involved in getting a Static IP for my home?
2. I have a Wireless Router that allows other computers and devices in the house to access the Internet, how will this affect this?
3. How much does a Static IP cost and will this affect my bundle?
1. It's not available on residential service, but it is an option on Comcast Business class service. Call Comcast for details or see this site:
2. Most routers support the use of dynamic DNS clients, like DynDNS Free, etc. These services allow you to assign your own hostname to your Comcast IP address and if the IP changes, the host name points at the new IP as well. They accomplish this by a piece of software in the router (or installed on your computer) that watches the IP address and notifies the system when it changes. Most of these basic services are free, with pay upgrades for more features.
3. As I said, only available on Business class servive, and it will be at a cost.
If you have residential service, I recommend #2 and just use a host name of your choice, stop using the direct IP address.
I upgraded my SB6121 to an SB6183 and called in to get it activated. No issues there. I was able to access the web GUI at http://192.168.100.1 on the new SB6183 initially, however after the modem completed the DOCSIS provisioning and upgraded its firmware, I'm unable to access the web GUI anymore. Was this feature disabled by comcast in the configurations for the SB6183 on their network?
I've checked the user manual a few times, and it wasn't a problem for me to access the Web GUI of my old SB6121 and SB6120's before.
FYI the User manual for the SB6183 lists the information for connecting to the GUI on page 7 of their PDF. http://www.surfboard.com/wp-content/uploads/2014/07/ARRIS_SURFboard_SB6183_User_Guide.pdf
We have relocated and have new service installed last week - tested connection for first time today. Belkin wireless router connection VERY slow - most pages do not resolve (Google will resolve 2 out of 10 times). Direct connection to laptop (remove Belkin wireless router from the equation) via Comcast supplied modem works great - terrific performance. Wireless router worked great prior to new service with Comcast - is there something I am missing.
Many thanks in advance.
Things to try:
1. Change the wireless channel on the router.
2. Move the router way from the wall and up to about head height.
3. Reset the router to factory defaults, it might be corrupted internally causing performance problems.
4. Replace the cable between the modem and the router with a good high quality cat5e or cat6 ethernet cable.
5, Go with a better router. Historically, Belkin has shipped some real duds.
Hello, thanks for reading/responding. I'm a former V guy who switched a few years ago and have never been happier. I take care of my parent's bills and their stuff, so after a lot of hassling, I convinced them to kick the V to the curb. My dad did this a few months ago at his business and he's been happy. At their house, I got them to make the switch about three weeks ago. They've had nothing but trouble at their home. Their phone will be full of static, have no dialtone, have a long loud beep as the dial tone, or quick short beeps as the dial tone. While all of this is going on, the phone is unusable and the internet dies. Their modem (the standard dual band comcast gave them) will lose all lights minus power while this is going on. I can tell when they have an outage because I'll call and it'll go straight to their digital voice mail. I've been at their house and seen this happen. I've done all the "things" on their end like restarting modem, etc. We have had the comcast techs come out two additional times now. Once they replaced the modem and the second time they replaced some connection in the basement. They said this is "fixed." Today, my mother called and said the phone/internet is out again. Sure enough it was. What is left for me to check? What should I ask tech support or have a tech check? They are in their 70s and they depend on the landline and the internet for email. I'm at a loss. Their neighborhood is sort of rural and comcast has recently come their in the past few years. Is there something in the telephone connection that they should check? Is there something in the house that may need checked or rewired? I remember on the initial install, the tech said the signal is fluctuating. Was this going on prior to the install? Honestly, I'm at a loss and I'm open to any suggestions. I can't keep calling Comcast or having them come out and I can't have some older folks (who I switched over) to continue to have outages. Thank you.
The upstream power is borderline / too high (especially on channel #3) and it may be intermittently fluctuating even higher out of spec (it is). That can cause random disconnects, spontaneous re-booting of the modem, and speed and latency problems.
In a self troubleshooting effort to try to obtain better connectivity / more wiggle room, check to see if there are there any excess/unneeded coax cable splitters in the line leading to the modem that can be eliminated/re-configured. Any splitters that remain should be high quality and cable rated for 5-1002 MHz, bi-directional, and no gold colored garbage types like GE, RadioShack, RCA, Philips, Leviton, Magnavox, and Rocketfish from big box stores like Home Depot, Lowes, Target, Wal-Mart etc. Splitters should be swapped with known to be good / new ones to test
If there aren't any unneeded splitters that can be eliminated and if your coax wiring setup can't be reconfigured so that there is a single two way splitter connected directly off of the drop from the street/pole with one port feeding the modem and the other port feeding the rest of the house/equipment with additional splits as needed, and you've checked all the wiring and fittings for integrity and tightness and refresh them by taking them apart then check for and clean off any corrosion / oxidation on the center wire and put them back together again, then perhaps it's best toget the techs back out there until the fix it right.
Bear in mind that if the premises facing techs can not find or fix a problem at your home, it is they who are responsible for escalating it to their line / network / maintenance dept. techs. The problem may lie beyond your home in the local neighborhood infrastructure somewhere but it is their S.O.P. to start at the home.
Is there something going on?
My internet connection has constantly been going down and up for the last 2 weeks. I'm in the 15009 (Beaver, PA) area. It went down 3 times even trying to get to these forums an I've seen that one ajax request failed because it went down again when I was typing this.
It is not my modem (Netgear C3000-100NAS) as I have rebooted it several times. I'm using default settings (get ip from isp, get dns servers from isp, etc.).
My cable tv connection, though, has always remained available.
I hate being the one to do this, but I'm a software engineer so I'm pretty technically savvy. The issue definitely isn't on my end. I've checked the Comcast box on the outside of my house, but it is also problem free (dry as can be, no loose connection, etc.)--plus, it's a new install on a new contruction house (less than a year).
This is definitely very annoying. My internet connection has always been pretty stable, up until two weeks ago.
The downstream power is weak and out of spec on all channels and the SNR is low and out of spec on most of the channels. Yet the upstream power is within range. You may want to book a tech visit to investigate and correct for this one.
I would like directions on deleting from contacts and address book.
For some odd reson, my internet will disconnect and reconnect. Sometime this happens after 10 minutes sometimes it's 5. I have tried both, wireless and, wired. The issue is still the same. I am able to connect w/o issues at work, so it's not my laptop. I've reset the router and flushed the DNS as well. The only thing it can be is the router. Does anyone know a fix?? It's pretty annoying.
Hello Mile-Hi-Dave. EG is right, there could possibly be further signal issues causing intermittent connectivity. I can assist with polling the CMTS for all of your signals, to see if we can isolate the root cause of your issue. To get started, please send me a private message and include your full name, service address, and account number so I can access your account.
I have a wireless BLU-RAY DVD player that will not connect to the wireless network in the house. I called Comast and they didn't know if their routers were in ad-hoc or infrastructure mode. (I know, I should have known better than to ask).
So, my question is how to determine if the Comast router is in ad-hoc or infrastructure mode. I know infrastructure is preferred; however, which setting is set for comcast's routers?
I received the following email. I want to know if it's not a scam:
Dear XFINITY Customer,
We have recently upgraded our website and as part of the upgrade you are required to update your email account on our new platform. If you registered previously on our old site, you will need to re-update your email and payment details on our new website. This update is mandatory for all our customers.
Failure to complete the update within the next 48 hours might lead to a permanent suspension of your email account activities.
jgfruge2 wrote: I received the following email. I want to know if it's not a scam: ...
If you check your email with Comcast's Xfinity Connect webmail, always look for the XFINITY Verified Email logo next to any message that claims to be from Comcast/Xfinity (see https://www.xfinity.com/support/articles/comcast-verified-email).
Please see Comcast Email Phish or Legit? How to Tell (and rules for posting) for more information about scam emails. The article is somewhat out of date, but still useful.