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How do I report an extremely rude and unprofessional Comcast Technician? Today I ran into a Comcast Technician who had teh alley blocked with his van, when I approached him and asked him if he could move his van so I could get by and enter my garage, he rudely told me "Man, I'm not even going to argue with you, I have been here for only a few minutes"... he then proceeded to ignore me and going on working for another 15 minutes. To make matters worse, when he completed his work, he stopped to check his phone and wasted another 5 minutes or so; finally he started yelling and saying I better not threaten him, and am I going to get a gun? Totaluy crazy and unprofessional behavior. This guy shoud not be working with the PUBLIC!
The ID on his van is > IL PACA# 127-001503
Hi GMcGee -- Apologies for the behavior you received from this tech. I have forwarded this post and pictures on to his area leadership team. We will work to address this as this kind of behavior is not condoned or acceptable.
I just found another 'forum' supported by Comcast....why? Fragments the forum purpose in my opinion . Is it possible that Reddit will replace the Comcast support forums? Thoughts?
Discuss on Reddit
Whether you have a general account question, or you need a solution to a technical problem, our experts are available to help you on our subreddit.
In order to reach a larger customer base and those who do not know about these forums, Comcast has recently started support at Reddit, monitored by its own Official Comcast employees and volunteers. So, besides the aforementioned sites, there is also a presence at DSLReports, also monitored by its own Official Comcast employees. We also have our own dedicated OE's here, and hopefully at some point in the near future, we will be seeing more, as well as more Experts.
I am moving in a few months to an apartment complex that does not support comcast. I will be roughly four month into a one year contract and want to know how much I will be charged in early termination fees but cannot find this information anywhere on my profile. Any help would be greatly appreciated. Thanks!
Your 24 month agreement terms are the normal agreement terms. With regards to the early termination fees, normally, they begin at $230.00 and begin decreasing by $10.00 each month after the free cancellation period ends (30 days after the contract starts). If you were roughly 4 months into an agreement and terminated services then you would be looking at roughly $190.00.
You can view your contractual agreement and terms by logging into Xfinity.com and clicking on My Account >> Billing &Payments and the agreement should be on the right side of the page along with other terms of service agreements. If you have any other questions, let us know.
I need to downgrade my services the montly bill is now geting out of my budget for alot of crappy channels I never watch.
Ever get it figured out? I keep getting re-directed to call in too. It used to work but now dosent? strange.
Hi Nate0704 -- I can help with your web portal issue. I'll need to verify which user name you're seeing this with. Can you send that to me in a PM please?
Click my name (ComcastZach) and click Private Message Me.
I have been paying $89.96 / month for Internet (Blast! Pro) and TV (Limited Basic) with 1-year contract, and have been renewing yearly. I never used the TV but had to agree just because there was no cheaper option from Comcast.
However, I have been hearing other folks in the same area (new customers) are just paying $69.99 per month for 250Mbps Internet without TV or anything. I also saw many Comcast deals web pages and local newspapers that saying the same!!
I wonder why such deal is not available for me. I only get one with unwanted service bundle that is quite expensive. I don’t get why the existing customer is getting such penalty.
Comcast should provide reasonable incentives for both new and existing/loyal customers.
- Ideally the loyal customers should get discounts that increase as they stay longer with Comcast. This would minimize cutomer churning.
- New customers should get a deal that is fair from existing customer point of view. So no one feels unfair in this game.
- Comcast should compete with quality and service, not by the deals and unclear pricing structure. Customers may pay more for quality and stay long with Comcast, as long as they don’t feel like ripped off.
I recently had a chat rep make corrections to my account to take off additional services I did not request. How long does it take for the corrections to show up online? Currently the account says I owe 231.88 but it should be closer to 205.
Hello kojiro4. Typically changes made to your account will reflect in 72 hours. Changes made to your service will print on your next's month bill, as we do not re-issue a current bill, you will receive prorated adjustments on your next month statement instead. If you need further assistance reviewing your bill, I can help. Please send me a private message and include your full name, service address, and account number so I can assist you.
I am a long time customer and my 2 year deal is about to expire so I looked at my account options and the deals are way more with less offered ?
I dont understand this at all. I would think I would be offered a better deal for another 2 years of service? One thing I noticed is I do not get the internet speed I was promised. I was told I would get speeds up to 100 and with my new nighthawk router i can not seem to get more then 35? I dont understand how that is even close to 100? I am a little disappointed in that, I can understand plus or minuse 10 but not less then half.
Any chance I can get some help with my package? Mike
Hi Mike, I can assist in reviewing current promotions with you. To get started, please send me a private message with your account information (name on account, address, and account number).
I have a bill from 2014 that I would like to settle. After I pay this, how long will it take to post to my credit report that the account is paid. Thank you for your time
Hello sonjacarter2010. I can assist in reviewing your account for the old balance and help get the Paid In Full letter expedited, once you submit payment. Please send me a private message and include your full name, service address, and account number so I can access your account.
I think this is pretty straight forward I really just want to pay and resolve the collections I have from Comcast and make sure it gets taken off my credit report. Could anyone please advise the easiect path?
Hi sonjacarter2010. I've responded to your duplicate post about this located: http://forums.xfinity.com/t5/Billing/old-bill-in-collection/m-p/3015568#M106352
Per our Comcast Forum Guidelines , please refrain from creating duplicate posts about the same topic.