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I'm trying to get Internet service. When I enter my address in https://www.xfinity.com/learn/internet-service I get an error message: "The address you entered could not be recognized."
How do I get my address added to the database? Xfinity supposedly services our area.
Hi sakang222 -- I can help with getting your address added to our database. Please send me a PM with your name, address, and best contact information. I'll send that information over to our serviceability team to see if we can service your address.
Click my name (ComcastZach) and click Private Message Me.
I had my primary e-mail renamed to one of my restricted secondaries. After spending almost the entire day yesterday with Comcast representatives (from all over India) in various departments including level 2 support, they are unable to restore it back, even as a restricted secondary e-mail. I am now left without my primary e-mail address, which I have been using for years and all my banks, friends, etc... know as my email username.
I was told by various representatives that the name is locked out in the system for 90 days with no recourse and no one seems to know how to restore it back to my account. I cannot believe it is this difficult to just restore a username that is still associated with my account.
Nearly all of the representatives I spoke with barely spoke English and could not understand what I was saying (I have no accent, btw). It was difficult for me to explain to them what happened, even though what happened was not that complicated after someone who at least spoke half-decent English in Level 2 CSA checked the audit records:
I had an unrestricted primary account with username: mgol...
I had a restricted secondary account with username: Drew...
It turns out that the Comcast computer/account system sometime between Thursday night and Saturday morning (or thereabouts) renamed my primary username mgol... to that secondary Drew... due to some sort of glitch in the overnight batch processing, best I could tell from what the Level 2 CSA rep told me. The end result of the change was:
Unrestricted primary: Drew...
..., and I cannot rename it back to mgol..., because that username is still marked as "in use." It is in the 90 day to be deleted pool and no longer available, but the Comcast system still has record of it as a previously used username (still associated with my account) and so it cannot be readded or be the new username in a rename operation.
That means that I cannot rename Drew... back to mgol... or even add mgol... as a restricted secondary, since that username is still marked as in-use in the system - it is in limbo for 90 days until it gets purged out of the "to be deleted pool." It is a username that I need back ASAP, because all e-mail I receive is sent to that user name - it has been my primary e-mail for some fifteen years. I don't care if I lose any e-mails that are currently in the Comcast e-mail server with that username, since I download them all to my Outlook, anyways. So if the username needs to be completely purged out of the system (losing all stored e-mail) and re-added, I am OK with that. I just want it back in my account and visible to me as either a replacement for the current primary unrestricted user (i.e, rename Drew... back to mgold...) or add it as a new restricted secondary username. I just want it back in my account and visible to me/usable by me to send/receive email.
Here is my ticket # as proof: CR774980587 (My cell phone number is in that ticket, if you need to contact me)
Can a smart and technically savvy Comcast employee please restore my email username back to my account as soon as possible? Like I said, I don't mind losing any emails or settings stored in the Comcast system associated with mgol.... Feel free to completely purge the mgol... username out of the system if you have to, in order to re-add it back to my account as an active username.
Why does it take so long for the connection at the utlity pole? I ordered service on the 4th of April, received the equipment on 4-6-18 and was suppose to have service on 4-14-18 (8 days later), on the 14th I waited all day and by 9:30pm still no call, email, or tech, so I go online to the chat window and was informed it had been rescheduled to 4-23-18? another 11 days just to go up the pole and connect it? Thats a total of 19 days to maybe get service.
Hello judy37806. I can assist with reviewing your account to see if we can get someone out to connect your line any sooner. Please send me a private message and include your full name, service address, and account number so I can access your account.
I got 2 new iphones back in Oct, 2017 under the $500 Visa Gift Card promotion. I've been calling since Feb. about not receiving it the mail. The response I got, including the most recent one last week that says "Pending Fulfillment Eligibility" ref#04603913. I've been an xfinity internet/TV/cell waaay past the 18-week requirement. Can anyone help here? It's been super frustrating.
How do i put my wifi and tv on vacation hold?
How do i put my wifi and tv on vacation hold?
Can I put my tv cable service on hold over the summer but keep my internet going?
I was told by one sales rep that my new construction (residential house) is serviceable and not by another rep. Can you check to see if it is? If not, can it be expedited? I am sure as there are more houses going up, they would want to go with comcast instead of EnTouch (1.5 star on Yelp/google reviews).
When will my service be restored?
You can check here: https://www.xfinity.com/support/status/
Or from the XFINITY My Account app on your mobile device.
Download the XFINITY My Account app for Apple devices from iTunes
Download the XFINITY My Account app for Android devices from Google Play
Or call 1-800-COMCAST (1-800-266-2278) or 1-800-XFINITY (1-800-934-6489)
The forums do not offer real-time support.
Why did my bill increase $38.43 from January to April. Service contract is up so looks like we will need to look for another service provider. Tried to call customer service representative but reached someone off shore who was difficult to understand.
Hi BAW12, I can assist going over current promotions with you and see if there is anything we can do to reduce your monthly bill. Please send me a private message with your account information (your name, address and account number).