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I would like to request service on my rural street, which is next to a street that already has service. The area is being gentrified, and I have a number of neighbors who want service too. I would gladly commit to a premium package--I am a long term Comcast customer (with service at another address).
Is there someone at Comcast who can help us? In case it helps, the zip code for the location is 49408.
Thanks for any help.
Hi GeorgeF1. I can assist with submitting a Serviceability ticket for you, so we can determine if we are able to extend service to you address. Please send me a private message and include your full name, service address, and account number so I can assist you.
How can I upgrade to HD?
I have a receiver HD TV box model MS R6 Comcast
but I see only the SD channels only...
Hi, pv23 - I can assist you with your billing request if you private message me your full name, the account holder's name and address as it listed on the billing statement, a phone or an account number. Click on my name ComcastElla, then click Private Message Me. Thank you!
I'm going to be moving my service soon. I currently have internet/cable but I plan on dropping the cable. I already own my own modem. I'd like to just do a self-install but I don't want to be charged $30 for the self-install kit ($15 for the kit and $15 for shipping, if I'm reading correctly). Is there any way to get around that charge? I already have plenty of coaxial and ethernet cables and I'll be moving into an apartment that has only been supported by Comcast, so there's no way the previous tenant wasn't connected.
It's kind of a trivial annoyance, but: "Kudos" is singular. It means, more or less, praise. It just happens to end in s. Greek plurals aren't formed the same way as English ones.
Hey Forum I was wondering what the easiest way to downgrade from TV/Internet to Internet Only Was?
I can help you @Monzavaleta. To protect the privacy of your account, please send me a private message verifying your first and last name, street address including city state and zip code, and the full account number or phone number associated with your services.
To send a private message click on my name "ComcastChe", then click private message me.
I have been a customer since 2015, last year the customer service was able to provide me promotional rate for a year which ended few days back.
I see online that the same promotional rates are available online for new customer even this year, but Customer service mentioned that I cannot get the same.
Checking on the forum once to see if someone can help with the rates before I switch service.
I received an email offer for an ipad($5/month for 24mo) and when I get to the final page where it says "Adding iPad to plan" then it just errors out and says "We’re sorry, it looks like you'll need some help completing your order." So I called the number yesterday and was transferred around until I got to some unknown dept. where the rep refused to help me and basically said if there is an error you're out of luck. I asked to speak to a supervisor at which point she told me I couldn't. So who do I need to talk to get this resolved?
Quick edit: Called Xfinity mobile(apparently the dept. running the offer) was told I was eligible but even though I received an email doesn't mean I'm guaranteed to be able to order one at that price as it is an RNG system.
Looks like my 15 years of comcast service may be coming to an end soon. This is pathetic.
Hi ChrisS3, the IPad can only be purchased online with a qualifying triple play package. If you are getting errors please try another browser or another device. If you continue to have issue please reach back out to me here and I can assist you further.
Hello michaelblock75. I can assist in reviewing your account and research your reward card status. To get started, please send me a private message and include your full name, service address, and account number so I can access your account.