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Is this amp carried on all Comcast trucks for installs where potential voice, Internet and TV are installed. It's my understanding that this is the Comcast 'go to' and it likely is on all of the trucks. A friend is having an install soon and it would certainly be a tremendous aid I believe for his distribution.
I mentioned to him it was likely a very simple request and he could expect to be accomodated. Is this a correct assumption? I believe he's being charged for the install and I would think a 'no charge' add.
Could one of the Comcast guys please respond!!
Last Thursday was the last time cable card was working. Sometime on Friday, the signal strength and quality bottomed out. Since then we're only getting signal strengths in the low 40% range. As a result, our HomerunHD Prime cannot get any channels. Nothing has changed in the house. What else could cause the signal strength to drop so significantly (we were in the 90s on Thursday)?
Card Authentication success
Card OOB Lock weak
Card Validation success
Signal Strength 41% (-35.8 dBmV)
Signal Quality 46% (17.0 dB )
CableCards only authorize and decrypt channels. They don't affect signal strength or quality. This is not likely to be a "CableCard" problem.
Your readings indicate that the signal for the channel you are trying to watch is too weak and/or has too much noise. This might be because of a problem at Comcast (check https://www.xfinity.com/support/status/, 1-800-Comcast voice response, or the "My Account" app) but is most likely due to a poor connection between the HDHomeRun and Comcast's network.
Troubleshoot by checking all connectors for corrosion and tightness, and by looking for damaged coax cable. Running the cable through a surge protector, a defective splitter, or too many splitters can cause signal problems as well. If there is an amplifier in the line make sure it's getting power.
If you can't find the problem, call them at the phone number on your bill or 1-800-Comcast, or chat with them using the TV Support option at https://support.xfinity.com/chat. If they can't fix the problem remotely, insist they send a tech out to identify the cause and correct it.
If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast originally supplied them) you'll probably have to pay for the visit unless you have or sign up for their Service Protection Plan (https://www.xfinity.com/support/articles/service-protection-plan, about $6/mo) and keep it for at least 60 days. If the trouble is due to anything outside your home, you shouldn't be charged.
For additional information please see Pixelation, video and audio dropouts, One Moment Please S0a00 messages.
Trying to hook up an XiD-P box to a Motorola DCH70 set top and it doesn't work.
Lost my power yesterday and when it came back, the tv in the bedroom with the little black adapter box wont work. The tv comes on all snowy, and now green light on the little black box. Ive unplugged and disconnected and re connected still no serivce. Any ideas please ?
Some of you with smart tv's may have recently noticed program information is missing when pressing the Extra button. The Weather Bug and games are still there.
This is not a Comcast problem.
The same information is missing when viewing an antenna over the air. Google Analytics owns the app. While giving us addional information, it also collected information through our tv's. Most likely it will return in some form.
Starting about a week ago TWC picture has been breaking up badly (lots of horizontal artifacting) but oddly enough the audio is fine. This is on the HD channel 832 and no other channel is doing this on my Tivo Roamio. The SD channel 32 is fine. I'm guessing this is something that is affecting non-X1 devices specifically because I'm sure it would've been fixed by now if everyone saw it.
Anyone else seeing this on a Tivo in Atlanta?
I hate where the volume up/down and channel up/down rocker buttons are placed on the XR2 remote that I picked up yesterday with a new Pace RNG 150N. I really liked where my previous silver remote control had those buttons placed. Seems so awkward now, right thumb presses on the left arrow or right arrow. Smaller/more compact size is better but......oh well.
SpindriftUSA, thanks for your feedback! I know what you mean. The XR2 and the XR11 remotes both have the channel up/down and the volume up/down rocker at the top of the remote rather than the center. Took some getting used to for me as well.
I have a DTA that will not stay on - the 'on light' shuts off after several seconds.
Do I need to place a service call for a technician to come to my residence or can I take it to a nearby Xfinity store to be replaceced?
Your customer service agents are horrible. They suggest that hdhomerun view on android which you listed as a supported application in your 2017 message will not work with HBO. And that I am required to contact Hdhomerun view to open up a support ticket.
My Hdhomerun view is running the latest firmware. So there are no issues with my Hdhomerunview as far as I can tell.
I have exchanged three cable cards now. I can receive all the channels except HBO. That was the case with all three cards. However, the latest card worked much better. It was programmed quickly.
However, before I got the latest card, your customer service agents located outside the US (who had no idea what a cablecard was) added the cablecard box as a generic box instead of a TIVO. It shows up on my account as an X1TV device with a status of troubleshoot. Can you please remove the entries and add them again to at least eliminate the possibility that there is an error on your end? Before you make me run through other steps that are irrelevant?
I am not going away because your agent says that something that is support is NOT supported. And I am getting billed way more than I should be because the service is now classified as a cable box from Comcast instead of equipment I own!
Here is information on how the issue was resolved for some other users. There is a lot of misinformation with the agents.
Bottomline is if you have a HDHomeRun Prime and use the HDHomeRun View Android App for Android you should be able to get DRM HBO channels.
A quote from comcast TED on this forum:
"Channels that are copy protected by the cable provider (indicated by the DRM mark) can only be accessed by hardware/software that supports industry-approved protection, which basically means a PC running Windows Media Center, a media center extender linked to such a PC, a Playstation 3, or our HDHomeRun VIEW app for Android."
I am using HDHomeRun VIEW app for Android. So, I should be getting the DRM Channels. But I don't. So, the solution for this issue is with the billing department not with the cablecard department. However, we can't get to the billing department to have the solution below taken care of because none of the support team knows or will help. See the solution posted by a user below! I fell like I am going around in circles with this:
Can a Comcast employee high enough up the ladder please do something to resolve this resolvable issue instead of having me run around?
For what it is worth this is a post from SuchKnight from 2016. It makes sense to me:
Yes, thank you. It was resolved yesterday. If anyone is interested in understanding the solution if they run into the same issue, here it is.
1. A CableCard Support person will attempt to send "hits" to the device to reset or pair the CableCard, however in this case it was already paired and did not resolve the issue.
2. A Comcast Technician will come out and is able to do the same "hits" on the CableCard.
3. From what I found out, the CableCard Support person and the Technician don't have access to the Billing System. A billing rep has to send a signal to refresh the CabledCard from the billing system which will set all non-premium channels to copyfreely instead of copyonce which is why the HDHomeRun Prime shows "DRM".
I hope this post helps someone in the future from taking off work to meet a Technician at home. Ultimately, it was resolved so I'm happy, but it would be good if Comcast could provide this sort of information to their Techs training information. The Tech I worked with was great and super nice, but hadn't ever had to do this in his 15 years."
I can program the XR2 Xfinity remote to turn my Sony Bravia HDTV OFF and will not control Volume, but it will not turn it ON. Anyone able to figure this out. My old silver remote with defective DVR at least controlled the TV and Volume.