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I need help lowering my bill. It has increased by 40.00 in just 2 months with no change in service. Thanks.
Hi ADoggett1 -- I can help with your account rates. Please send me a PM with your name, full service address, and either phone number or account number for authentication. I will review our available offers that we can apply to your account.
Click my name (ComcastZach) and click Private Message Me.
I recently received a flyer from FIOS offering 100m internet for $30 a month, is there anyway to have Xfinity match this deal, or should i just switch over?
Hello, and thank you for reaching out to us. I would be happy to check and see if there are any available promotions for you. To protect the privacy of your account, please send me a private message verifying the first and last name on your account, street address including city, state, and zip code (apartment number if one on the account), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.
Broadcast TV fee- whaat is it and is it mandatory?
Here is some information on the Broadcast TV Fee:
Broadcast stations are allowed by the government to charge for their signals, and cable providers like Comcast are required to pay substantial fees in order to carry those signals. In recent years, the cost to retransmit broadcast television signals has more than doubled. The Broadcast TV Fee is an itemized charge on your bill that is intended to offset a portion of the costs of retransmitting broadcast television signals.
I have a package price that requires Ecobill and autopay. If I make a manual payment online that pays off my balance due before the autopay date, am I in jeopardy have having my package price go up because it would be considered a violation of the autopay requirement? Thanks.
Hi Rick441 -- The Autopay requirement only requires that you be enrolled in Autopay. You are welcome to make manual payments on your account as long you keep your Autopay enrollment active. Making manual payments will not jeopardize your Autopay standing.
I'd like to reduce my bill or leave xfinity. I thought I had a two year agreement, but the double play discount actually expired in December. I'd like to know about options, but I can't get the chat function to work. It keeps asking for a valid phone number and there is no field for a phone number on the chat window?
I have a similar plan to what I've been using for the past 2-3 years. I realize the equipment fees are what they are, but after my base $169.99 and equipment fees, I'm paying another $40.27 in taxes, service fees, additional, etc.
This is way different compared to my last plan, which I paid around $180 after all fees and equipment rentals. Is there a reason why I'm paying so much more than my previous plan when it's basically the same exact setup? (Aside from adding the X1 dvr box which replaced my HD DVR.)
Hi jpmgsxr. I can assist with reviewing your account for lower cost options that may be available. Please send me a private message and include your full name, service address, and account number so I can assist you.
Hoping to private message a Comcast representative who can help me. This is my 4th year with Comcast. I've always called in the autumn to lower my internet-only rate based on current promotions. I always want lowest price option - I am not concerned with high bandwidth speeds. My regular rate was bumped to $54.95 for a regular-priced high-speed plan back in fall 2017. There was a promo for $49.95 at that time (October 2017) for the high speed plan, and for some reason it was cheaper to sign up for the high-speed plan rather than a lower-speed plan. Apparently I am now in a 1-yr CONTRACT for that amount, vs. 1-yr AGREEMENTs that I'd been in for the past 3 years. I called today to take advantage of a $29.99 promotion 1-yr AGREEMENT for 15mbps service. I was told that I'd have to early-terminate my CONTRACT which amounts to paying the entire 12 month premium if I want to break the contract and switch to a lower-priced plan. This is ludicrous. I just want basic internet at a reasonable price. I was talked into a high-speed plan under CONTRACT (who knew the word "Contract" was different than "Agreement"!!! - Agreements can be broken anytime to switch plans - contracts cannot!) If I knew this was the case I would have stuck with the $54.99 regular non-contract price, waited till February for the promotion, and signed up. I'd have only paid $15 more than my contract price for the past 3 months, but gained the flexibility to purchase the $29.99 price that is currently being offered.
Anyway - If someone from Comcast can contact me privately and help me lower my internet costs that would be great. I am only interested in internet separately. I already have TV but that is controlled by my condo association - ie., I do not want to BUNDLE anything - I do not want phone - I just want lower-cost internet - monthly, by Agreement, but no contracts. I feel quite victimized here.... I've been switching to lower cost plans successfully for the past 3 years - apparently because I was signing up for lower priced "Agreements", and somehow got looped into a "Contract" back in the fall. Please help.
Price increased by 30$! Tried looking into shop and the prices are too high. Looking for any help to reduce cost please. Any promotional deal would help. Thanks.
@Yiliang - Feel free to send your account information (full name, account holder's name, address, phone or account number) in a private message. Click on my name ComcastElla, then click Private Message Me.
My current billing due date has a day in March. It should be a due date in April. I'll wait, say, 24-48 hours or so to see if it changes to April.
I have Comcast Business at my office. A customer 2 building behind me has Windstream. I told them back in November that it would be better to go with Comcast as I am their network administrator. We sold them CGC 150 Internet with static and was told roughly $270/month. I told Comcast that their service was on the pole less than 10 feet from the back of this building. They sent out a surveyor who said it was not available and they needed to do $20,000 in construction. We advised them this was not needed but they agreed with their contractor and FORCED the client to sign a 3 year $870+/month contract for internet/voice/TV. Then 2 days before the installation, someone came to do the "construction" and said..."Service is already available on the pole at the back of the building and we do not need to do construction." Comcast then stated that they had the original contract for $270ish and would cancel the $870ish contract and install Internet only using the original contract. Then they sent a contractor out to do the installation who showed up saying he was there to install Internet/Voice/TV to which I advised him it was internet only. After an EXTREMELY long discussion with installations, they said they could not see the contractors work order and had internet only, but the contractor couldn't see the corrected order. Long day on phone but in end internet was installed with static and working great and was told they would be billed the $270. First bill shows $890+ Called and billing showed they have correct contract but don't know why being billed for services not installed. Long story short bill reached $2500 and they cut us off instead of correcteing the bill. After 2 more hours on the phone and the customer paying the $2500+ bill, WITH THE UNDERSTANDING THAT THE CORRECTIONS WOULD BE MADE, Comcast reinstated the services. 4 days later, instead of correcting the bill, COMCAST TERMINATED the services and sent the customer a $17,000 BILL AND TERMINATED SERVICES AGAIN! This is ALL Comcasts fault and now the customer is without service and a guy who said his name was "Noah" in retention said they cannot do anything until a new contract is signed and then it will take at least 10 days to get service reinstalled. THE MODEM IS STILL ON SITE AND STILL CONNECTED AND NEEDS TO HAVE INTERNET REINSTATED TODAY UNTIL YOU IDIOTS CAN STRAIGHTEN OUT YOUR MISTAKES!