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When I upgraded my phone to a Galaxy Note8, the Voice2Go feature which worked remarkedly well on my Note3, will only work occasionally. When I call a Tech, they get it up and running for possibly 3-4 calls, then it stops again. This has gone on for months and thru MANY conversations with techs. I have uninstalled, reinstalled over and over. They always seem to think its something at Comcast's end so wondering why can't they fix it? I loved the convenience of this as we travel frequently and getting my home calls forwarded was amazing. You would think if it worked perfectly on an older model phone, it would surely work on a newer one.
While not familiar myself with the version of the Android operating system that the Note3 would have been running, the Note8 is recent enough to be running one of the latest versions of the Android operating system. That being said, there are times when newer has more features and enhancements that unintentionally get in the way of things and need a bit of adjustment.
The information below is along the lines of some other postings that I have made in the Xfinity Connect App forum under the Mobile Apps grouping. Hopefully some of this will be of help to you.
The following instructions are based on how I navigate to these functions on a Google Pixel XL 1st generation phone that is running the most recent version of Android. You may have some differences, depending upon how much Samsung has changed the navigation when they tweak Android for their devices.
One area that has caused some issues with the newer releases of Android is the addition of the Data Saver feature. It is a good feature that helps you optionally keep from going over your cell carriers data limits. On my device, the overall global Data Saver feature can be found by going to Settings at the phone level, selecting Network & Internet, and Data Usage. On this screen is a setting called Data Saver. I keep mine turned off as a personal preference but if yours is turned on then this could be a possible cause of your issue.
If you would like to leave it on, then what you have to do is change a setting at the app level. On my device to make this change, I go to the Settings at the phone level, select Apps & Notifications, and then select the Connect app. I then select the Data Usage option and make sure the option for Background data which enables usage of mobile data in the background is turned on as well as make sure the Unrestricted Data Usage which allows unrestriced data access when Data Saver is on it turned on as well. While this does use more cell data when you receive home phone calls while not within a wifi network range, it does allow the app to continue working and receive home phone calls when you get them.
The other area that might be an issue for you is in regards to the newer Battery Saver option. To find at the overall device level if this option is currently turned on or not, go to Settings at the device level and select Battery. Look for an option called Battery Saver and see if it is turned on or not. If it is turned on, then at the Settings at the device level select the Apps & Notifications then select the Connect App. From the screen it takes you to, select Battery. Make sure the Background Activity option is turned on to allow the app to run in the background when not in use and make sure the Battery Optimization option is not set for optimization. While this does not allow your device to conserve its battery life to the maximum, it will allow the app to continue working in the background where it can wait and receive your incoming home phone calls.
Hope this information helps you out.
In Sacramento in Feb will need to dial 1916 for local calls will xfinity for voip landline ...come up with a code that will automatically put in the 1916
MF800,To complete calls, customers with a 916 area code should use 10-digit dialing for all calls. We will not have an automatic overlay for this. In addition to 10-digit dialing for all calls, all services, automatic dialing equipment, or other types of equipment that are programmed to dial a 7-digit number will need to be reprogrammed to use 10-digit dialing beginning February 10, 2018. After this date, if they do not use the new dialing procedures, a recording will instruct them to hang up and dial again using the new dialing procedure.
I'm a little confused with this service. I understand that it will ring once and then the phone stops ringing if it's a robocall... does it actually block them from calling again in the future?
They use the term "block" but I don't understand how that happens if it's a dual-ring system.
"XFINITY Voice service works with Nomorobo to block unsolicited robocalls to your home. Nomorobo is a cloud-based service that hangs up on or blocks illegal robocaller or telemarketer calls from calling the intended home phone number."
Could somone explain this to me.
My understanding on how it works is that it hangs up on calls from numbers that are in its database as belonging to robocall sources. Your phone has to ring at least once to allow the call to be recognized by the service and it quickly determines if that number is in its database or not and if so hangs up on the call. It has been my experience that if the same robocall number calls back later it will still ring the one time on your home phone and nomorobo will hang up on them again.
Hope this helps you out.
Hi, we recently signed-up for Xfinity voice, but have not yet activated the service. I've done a bunch of research, but would really appreciate any guidance you can provide.
Thanks in advance!
Hi @dollingerfamily. I can assist with your telephony questions:
Please let us know if you have any other questions.
How can I retrieve a transcript of a phone call ?
Can i call Canada with my plan
Hi kevin56, yes you can, more information in these links:
https://connect.xfinity.com/voice has been down all day. Tried Chrome and edge get message after long while
The server returned an invalid or incomplete response.
Cannot check text either.