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My local Comcast service center does not show up in the llst of centers & stores, in the Xfinity App, or on the website. This location has long been THE central hub for local cable TV, even predating Comcast, which has now owned it for about 20 years. Today, it is a full-service, customer service center; Xfinity mobile phone retail location; customer service representative call center; has several large satellite dishes behind the building; & also has the parking lot for the area’s service vehicle fleet. So, given it’s importance, it’s absence from the list of service locations seems absurd.
The Comcast location in question is 5401 Staples Mill Rd, Richmond, VA 23228
Can this location be added to the database, or a reason for it not being listed, be given ?
@B_CN_ya wrote: ... 5401 Staples Mill Rd, Richmond, VA 23228 ...
Also: The Google cache page at https://webcache.googleusercontent.com/search?q=cache:MjYBedEY9CsJ:https://www.xfinity.com/local/va/... includes this note:
The Xfinity Store located at 5401 Staples Mill Road, Richmond VA 23228 is permanently CLOSED. All customer traffic needs to be directed to the NEW Green Gate XFINITY Store located at: 12241 W Broad Street, Henrico VA 23233.
Tried to use the app on my roku and got a message that it only works if I also have my internet provided by comcast? Is that correct? My home internet is from a different provider.
It's also all about $$$. Networks may want to allow it, but the provider will have to pay more $$$ to them and have other agreements. It's even possible that 'other provider' is still on an older agreement from before streaming became such a big deal.
tired to order service and was told their is a block on my current address?
It means the previous tenant owes Comcast money. To get service, take a copy of your lease or purchase agreement to your local service center. You'll also need picture ID. https://www.xfinity.com/support/service-center-locations/ They will lift the block for you and you can order service at that time.
I ordered the X1 Preferred a few days ago. They said my new 80+ TV stations would be working by the next day. It's been a few days now and I'm still getting my old stations. None of the new ones are working as yet. I did all of the checking connections, signal refresh, etc. Are they sending me a new TV box? Do you need a particular box to view these extra tv channels? They never said anything about this on the phone when I was ordering.
Thank you for your time.
Hello Mrcubfan. I can review your account for the package upgrade and troubleshoot why you are not receiving your new channels. Please send me a private message and include your full name and account primary phone number so I can access your equipment.
I have my channel display set to HD only. When I choose to be reminded for an upcoming show on a specific channel (HD), the reminder pops up properly. When I select to tune to channel, I am taken to the SD channel of the show instead of the HD channel I selected to be reminded. Has anyone else experienced/reported this?
RESOLVED: While 'CHAT'ing with a rep, I was directed to the Xfinity->Settings->Preferences->General->Prefer Best Available Resolution. My setting was OFF, and after changing to ON, the Tune To channel now goes to the HD channel. The problem had happened only when I was NOT viewing the Reminder HD channel when the Remind pop-up occurred.
How do I get the address book to start with first names as the Contact field?
When in the address book, click on the gear icon in the upper right-hand corner of the page, then on Settings. Under "Display of names" you will see the options to choose either first or last name.
Well here's a doozy of a problem... Could just be entirely a Microsoft Issue, but I thought I would reach out to some of the smartest people that I know of. Okay, using Office 2016 on my PC, fully licensed copy, after a document is typed select to send as an attachment via email, Word keeps telling me there is no email program associated with it and calls it a MAPI error. Have gone round and round with Microsoft and just not getting anywhere... Any ideas/suggestions? I am loathe to go into the system registry and start editing it, but I guess if that's what it takes, then so be it. Thanks for listening, appreciate all the ideas and suggestions that I've read on here, y'all are great (and funny at times too! )
Well, it turned out it is a Microsoft word problem... It seems that in their infinite wisdom someone at Microsoft decided that it would be best to try to get people to buy their Outlook mail software or use another competitors product to send a Word Document. To quote from the very buried, very hidden steps in the operations for mail... Word Documents must be sent through a MAPI Certified program such as Outlook or Gmail. I chose instead to use Mozilla Thunderbird, it's a bit more complex and the learning curve has been steep at times, but I can send resumes out and thats what I needed. Thanks for all your help, Hope this helps others.
I want to wire the rooms in my house with ethernet wall plates. The wall plate where the router/modem connects, I'd prefer has only one RJ45 connection that goes to a ethernet splitter in the wall (or attic) which branches off to different rooms. Will this work, and will the splitter decrease the network's throughput?
I have a similar plan to what I've been using for the past 2-3 years. I realize the equipment fees are what they are, but after my base $169.99 and equipment fees, I'm paying another $40.27 in taxes, service fees, additional, etc.
This is way different compared to my last plan, which I paid around $180 after all fees and equipment rentals. Is there a reason why I'm paying so much more than my previous plan when it's basically the same exact setup? (Aside from adding the X1 dvr box which replaced my HD DVR.)
Hi jpmgsxr. I can assist with reviewing your account for lower cost options that may be available. Please send me a private message and include your full name, service address, and account number so I can assist you.