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I had one extra courtesy allowance that Comcast won't charge me if I go over 1 TB. Because I knew I had one more courtesy allowance, I downloaded Steam games which went over 1 TB so I could store them on a different new hard drive (don't have to re download again). Comcast informed me that I will be charged 40 dollars extra next month. If I knew I have no courtesy allowances, I would not download anything over 1 TB.
That's misleading to me about having one courtesy allowance available for me.
Hi @THartmann9374. I have recieved your private message, and I have responded. Let's take it from there.
Just a suggestion:
The recent changes to the e-mail system are great. Another possible change (that I would like) is to fix
the "delete all" key to just delete the mail on that page not the whole saved e-mails.
Something to think about
You can delete only some emails easily if that's what you want. Check the box next to the first one, then hold down the Shift key and scroll down to the last one you want gone, and select it. That will select everything in between. Then hit the Trashcan icon in the toolbar.
My contract expires - price going way up. Comcastche are you there?
Thanks for reaching out! I am here, and ready to help find new packages or promotions that will help lower your rate. Before we can begin discussing your billing options in your area, please send me a private message verifying following information:
To send a private message click on my name "ComcastChe", then click private message me.
I have contacted Comcast SIX TIMES regarding my new neighbor breaking into the cable box outside. All I want, is for a Comcast technician to come out and check the box/wires and see what this guy did and disconnect it or possibly FINE the guy. I am not paying almost $200/month, just for this man to get everything for FREE. Every time I call Comcast, NOW, we are calling Colombia, South AMERICA?!! Are you kidding me? When did that happen?! Well anyway, back to the issue. SIX CALLS, and each time they tell me an agent will return my call within 3 hours, 24 hours, etc and that they take cable stealing very seriously. Apparently they DON'T. I haven't received ONE call back. Am currently looking at other companies. Will not be a customer with Comcast much longer, after 30 years. TERRIBLE CUSTOMER SERVICE!!!
It's not possible to steal cable service anymore. Everything is encrypted.
I am unable to check the status of my mobile order which was placed 2 different times last week.
On Saturday 9/2 I went to the local Xfinity store and ordered an iPhone 6s. Order #186147 . Got 3 emails within an hour ( Thanks for order , completed mobile consent form , Mobile order confirmation ) Was told it would ship on Tuesday and would get on Thursday. They charged my account cc on 9/4 . I tried the chat and text support and got nowhere. I called Friday 9/5 and finally go thru to a customer support rep who seemed quite lost. Could not confirm anything on the phone for me. Said they would elevate to Tier 2 support - whatever that is - and I hung up feeling like something isn’t right here.
On Saturday 9/9 I went (again) to the local Xfinity store and the rep there could not find any information about my order. He called support for me and was told the “Rose Gold” color was on backorder. He said I could cancel the order from last week and place a new order for the Space Grey model. So he cancelled the first order and placed a new order #212340 and advised it should ship on Monday and be delivered Wednesday. Again when I got home I got the emails from Xfinity about the order. They charged my credit card again on Monday 9/11 . So now it’s Wednesday and the Xfininty website dashboard shows no record of the purchase.
I would appreciate some help in trying to deal with Xfinity Mobile support. Don’t really know where to go next other than cancelling everything.
trottinbob, I've reviewed the notes on your account regarding the cancellation of that order. I'll provide you details via private message.
This is my second day with Xfinity mobile. I have a Samsung Galaxy S8. Texts were hit or miss but I seem to have that straightened out now. However MMS won't work. I tried textra and it doesn't work there either. I tried on WiFi and just on LTE. It tells me "invalid destination address" .. Please help
This morning on I-95 North, between the Bells Rd. and Maury St. exits, at 7:55 a.m., I was almost sideswiped by a Comcast truck. The truck was in the center lane and veered into the right lane where I was. Had I not taken evasive actions, he'd have hit my car. I honked the horn and he found his way back to the center lane and continued ahead of me. The guy in front of me saw this and also moved to the right to pre-empt the Comcast truck from potentially hitting his car too. When I approached the truck (traffic was heavy and the lanes moved at various levels of progress), he (white male, wearing a hat) was looking down at his phone. It was more than just a glance, he was doing something, like scrolling. No doubt that's what he was doing when he almost hit my car.
The number on the side of the truck, just forward of the passenger compartment on the side of the hood, was 20429, also seen on the back. The "How's My Driving" number was EB9151.
I thought I'd let you guys know, since this kind of behavior leads to lawsuits - and worse - death and injury to members of the public.
I have front and rear cameras on my vehicle and captured the event.
Hi Big_Otter. Thank you for providing the information about the unsafe driver. I am going to move this information forward, so we can get this properly handled.
We appreciate your providing this feedback, as all our drivers should be driving safely everyday.
I am wondering if I am the only one experiencing this. When I sign in to my account it normally goes back to the my xfinity page where I started. But since Monday, it has been going to my account page that has my billing and stuff on it. It does this for both my emails, on chrome and internet explorer, and different computers and devices. I can still access my email and everthing, just goes to wrong page. I spent two hours on the phone last night each time I explained this they asked what my question was. I have cleared browser history, cookies, and ran a full system virus scan. I would just like to know if I am the only one. Or if anyone has any ideas how to get it from going to my account page. If it keeps doing this I won't feel comfortable for privacy issue if I decide to log in in a public place.
Hello, and thank you for reaching out to us. I would be happy to assist you from here.Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.
The last time a technician was here to diagnose/fix the pixellation and freezing problem, he found that the cable leading to one of my TVs had a lot of noise in it. Rather than replace the cable, he suggested we install the new Xi5 wireless TV box when it becomes available. Is it available? If so, how to I acquire one?