New to the Community? Start here.
Someone (could have been Xfinity) spray-painted the top of the domed cable box that’s on my lawn. It’s blue, on the entire top wit’s some dripping down the sides. Also, I realize this isn’t you concern, but the AT&T lid was also spray painted. I’m not sure if it’s a tag or markings from a company.
Is someone able to clean it (the box) up? I’d have called but have no idea which number to use for outside equipment maintenance. Thank you.
Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.
Hi we are considering Triple Play. What modem models would be compatible with this plan? (We use our own equipment rather than renting so I would like to see how much it would cost) thx
go to https://mydeviceinfo.xfinity.com to see supported devices. I recommend that you get one of the upper tier models to allow for future as at some point the modem will no longer be supported. I also like separate modem and routers.
I'm having xfinity installed next week and want to provide my own equipment. I'm getting TV, internet, and telephone. Any recommendations on modem/router?
The first step that I would suggest to you is to visit your local Comcast store and verify with them that your particular franchise will allow you to own your own eMTA enabled device for the Voice Service. I advise that because I have been given the same advice by those with more experieince here on these forums as there apparently are some franchises that do not permit you to own your own device.
If you can own your own device, then the second step I would suggest to you is to visit the page at https://mydeviceinfo.xfinity.com/ where you can input your zip code and internet speed tier that you are signing up for. When the initial page of devices is returned to you, on the left hand side of the screen be sure to check the voice or phone enabled devices option so that it will dispaly to you only those options that have the eMTA device in them for the Voice Service.
Hope this helps you out.
This morning I was cut off from my on-line account. Asked to sign in, I was told the identification I had been using since opening my accountin 2010 was incorret. I telephoned and was assisted by agent TAMMY, who was knowledgeable and extremely patient. I highly commend her. She got me into my e-mail account. However, when I went to my Xfinity homepage, I was suddenly back to being a stranger who was submitting incorrect information. I next was helped by agent NOAH, who was also competent, helpful and patient .I also commend him highly.. Noah got me into my e-mail, step by strp through repeating screens--and this time I reached my homepage, which recognised me by name. I find it extraordinarily difficult to discover how to write a type-on-paper snail-mail letter to Comcast. Iam going tottry to send a certified letter to Customer Service, so someone will have to sign and read about the very high level of service given me by Tammy and Noah.
Hello maksim2010, I am glad that we were able to get you the help that you needed and we love to hear positive feedback about your experience with one of our agents. We do have a place that you can submit this information to so that these agents can be recognized by their supervisors and management team, if you would please click on this link and provide this same information to our employee recognition department I am sure Tammy and Noah would appreciate it. Have a great day.
I too was charged $44.99 for Something called HD Roh - Final Battle, that I never watched (or would ever watch!), on 12/02. I would like that amount credited back to my account please.
Comcast can see exactly what box from which it was ordered, when it was ordered, how it was ordered, and how long it was watched. In some cases, customers order by mistake but don't watch the program. In that case, Comcast will credit the account.
If you want to avoid accidental purchases, set up a purchase PIN through parental controls.
Comcast is sending me an upgraded modem for internet and voice. It should be here today. I have no idea if I can install it myself. I'm really disabled right now. Do I just swap it out for the old one and try to put all the cables where they were? Should the network pass be the same as the old one, or do I get a new one on this new box? I would make an appointment for a tech to come do it, but I might be going back in the hospital this week. I wanted to try to get this done before I go in so my voicemail won't get interrupted if I'm not home. This is the worst possible time for me to have to deal with any kind of install.
Do I just swap it out for the old one and try to put all the cables where they were?
Should the network pass be the same as the old one, or do I get a new one on this new box?
You get both a new / different network broadcast name (SSID) and WiFi security password (network key) but you can change them if you like.
Comcast appears to offer two voice plans
One is Voice unlimited
The other Voice unlimited saver
Does anyone know the current price of each of these?
Ditto the primary difference between the two?
Thanks in advance for your most gracious response.
I really appreciate your response.
I hit the "kudo" button .....no luck there.
I also tried to the "emoticon" feature. No luck there either.
But hey, the least the spell checker works.
My parents live in a suburban-rural area. Think, farmland dotted with subdivisions. Comcast services two subdivisions on either side of their home, yet their home address is "not in the system" despite the main cable running down the street in front of their house. I would like to speak to a person at Comcast who can look up the addresses served in their neighborhood and what can be done. The area is becoming more built up and I have a hard time believing that only the subdivisions are serviced while established homes are ignored. I would like to get them on a waiting list, at least.
All they need to do is call and request service. Comcast will send a tech out to do a site survey. They will then contact you and let you know if the address is serviceable or not.
What happened to the WFN Channel 287 (Atlanta metro market). It disappeared about 4:00 AM this morning (1/11/18) and no one at Comcast seems to know anything about it.