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The seasonal suspend option is available as an alternative to either disconnecting your service, or paying full price when you will be away for an extended period of time and you can enroll yourself here: https://www.comcastseasonal.com/
• Customers can save money on:
◦ Installation charges by suspending service instead of physically disconnecting
◦ Monthly rates by reducing their services to the suspension rates while away
• Customers can:
◦ Keep Comcast equipment in the home
◦ Restore services without a technician visit
◦ Maintain enrollment in auto-pay
**Note**: Payments for seasonal services will still be withdrawn
• Customers are not required to disconnect their account
The seasonal suspend is for a minimum of 90 days, and a maximum of 9 months, and you can put your account into seasonal status once every calander year.
◦The 10 months is calculated from the date seasonal suspend starts
◾ Example: If the customer placed service on seasonal suspend on October 1, 2016 they would become eligible for seasonal suspend on August 1, 2017
◦ This will ensure they receive their monthly statement
◦ This excludes XFINITY Home or services included within a bulk agreement
Customers enrolling in seasonal suspension:
Pricing will vary by region.
Changing Return Date
Customers can change their seasonal suspend end date online at https://xfinity.com/seasonal if:
Typically once you change your username it takes 90 days before it can be released back into circulation.
You might want to try calling Comcast's CSA (Customer Security Assurance). They may be able to help you restore your former username. Their phone number is (888) 565-4329. Be aware, however, you will probably have lost all your emails in the meantime; they may be able to recover them, but they may not, too.
You know I thought the same thing but that was before I received a letter from Comcast Executive Customer Relations that said and I quote " Comcast supports customer owned equipment and our customers need not use Comcast supplied equipment for their XFINITY services. Customer owned equipment must be technically compatible with Comcast's cable systems and it must be legally obtained and not be capable of the unauthorized receipt of any services from Comcast."
That letter was what prompted me to call Comcast to find a list of acceptable equipment.
Apologies again if we caused any confusion.
The letter from Gail dated June 14, 2016 (excerpted above) is indeed accurate and is in agreement with what I provided above. A partial list of "acceptable" equipment is provided the the last link in my previoius post.
So I am clear. Comcast DOES allow customers to purchase and use a digital transport adapter on their cable tv service. Correct?
Also, many old Comcast DTAs are available for purchase outside of Comcast. If purchased, will Comcast activate them or deny them?
No, they won't activate them.
In the past, we have asked customers to upgrade their Comcast leased modems if it is not compatible with our faster speed tiers and is at "end of life". This is done either by email, a letter to customer's address, a phone call, or a combination of all three. These swaps are important to ensure that you continue to receive the speed tier in which you are paying for, and because we initiated the swap, will always be free of charge.
Recently, the manufacturer of the DPC3941T wireless gateway (Wireless Gateway 2) has informed Comcast that there is a manufacturer issue with the device. This is not a safety concern, but the issue may affect future performance of the wireless gateway. Due to this, we have again asked customers to swap out those DPC3941T devices in order to ensure our customers continue to receive the Internet speed that they are paying for.
Letters were sent out to customers educating them of the need to complete this swap in February of 2017. We also attempted to contact those customers who did not complete the swap via phone. If customers still have not made the swap, a final letter was recently sent out letting customers know that this swap is required.
As mentioned, this swap is free of charge and can be done by taking that equipment to a local XFINITY Store, by have a tech do a professional install, or by requesting a self install kit. We want to ensure that all our customers receive our best products and do not receive any connectivity issues, so if you have not made this swap, please do so as soon as possible.
Upon return of the old device a credit of $10 will be applied to the customers' account to compensate them for the inconvenience.
Note: This credit will be applied automatically via a backoffice process and will be on the account within a few weeks of the device return. Some customers may ask for it right away, but please advise them it will be on one of their next two bills.
Here are some FAQ's:
What is the problem with the device?
There is a manufacturer defect that may affect the future performance of the wireless gateway.
The new device you sent me is the exact same model as the other one. Why?
In most cases, you will receive the same model device. However, this model will not have the hardware defect that may affect its performance.
Do I have to pay for this?
No. There is no cost to swap out the device. We have already shipped you a new device free of charge that you should have received in the last week. Returning your old device is also free of charge.
Why can't I keep my current device? I am not experiencing any issues.
Although you do not have any service issues currently, we can't guarantee that in the future. The hardware does need to be fixed and to ensure you have a quality experience, swapping out the device will be required.
I'm not having problems with any of my other devices, and this is really inconvenient for me, so I'm not going to replace my modem.
We are sorry for the inconvenience. We're already aware of one issue with the modem, and want to make sure that you're not impacted by any other quality issues that might come up. Replacing your modem will help prevent any impact to your service. We can have a technician come out and install the new device for you.
Does the wireless gateway pose any danger or security risk?
Not at all. There is no danger to you, your family, or the security of your home network due to the hardware issue.
Is there a possibility that new customers are receiving defective wireless gateways?
I would like to stream or record some shows with the English soundtrack but to also have Spanish subtitles or captioning. I can't seem to figure out how to set it up. How do I do this?
captions now are digital and any recording maintains all the 'streams'. Note if Spanish is not included in the stream they can't be created by the x1 set top box.
Hello All -- Online Revenue Holder is another name for Internet service. Each of you who reported this have Internet service however you are paying an ala carte price, meaning you don't have it bundled with any other product even though you have other products. For those of you who provided a price example, that price matches what you pay for Internet service.
If any of you are interested in different or better pricing for your Internet or are interested in package pricing for combining your Internet service with your other products, please reach out to me via PM and I will go over price quotes with you.
Click my name (ComcastZach) and click Private Message Me.
Hi..Not sure why we're getting caught up in semantics of "push" & "sync". The simple gist of the problem is that programs should be available to both devices and they are not. Whether they push, sync, record independently, whatever...matters not to me.
Re-stating the problem: I have plenty of cDVR capacity (nowhere near 60 hours), yet only a portion of the programs on X1 (those recorded after 19 January) are also available for me to watch on cDVR. All I want to know is why more X1 programs (recorded before 19 January) aren't available for me to watch since I have ~30 hours of cDVR space.
Cloud DVR recordings are entirely separate from those on your physical DVR. When you schedule a recording, they go to "The Scheduler" (I know, creative name!) which tells your set-top box to record the show and also tells the Cloud DVR to record the show. For your TVs, when a recording fails to record on your physical DVR, we'll check and see if there is a Cloud DVR recording and play that back on your set-top box. If the Cloud DVR recording also failed, we'll play back the On Demand version, if available.
The problem is, if the Cloud DVR recording fails (for whatever reason - capacity, glitch, IP streams are down, and etc), there is no way to play the recording from your physical DVR on a mobile device or PC (i.e., physical DVR recordings can ONLY play back on the set-top boxes within your home). Also, if you just recently got the Cloud DVR added to your account, only recordings made AFTER that point will be made in the Cloud.
Finally, in an earlier post you mentioned that you have all your recordings set to "Save for 1 year". This can be risky, once your Cloud DVR hits capacity, no new recordings will take place in the Cloud. Cloud DVR has a 60 hour capacity while your physical DVR is 100+ hours (depending on HD/SD and compression, etc.).
You can learn more here: