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Thank you for working with me via private message, Erin61082. I'm glad I was able to find promotional pricing for your account that suited your needs. Please feel free to reach back out should you need assistance with your account's billing and/or services in the future.
It's been sporadic since 2015. My modem can go days or weeks and show 0-200 corrected and uncorrected packets and then suddenly it will jump to 20,000 errors and loose connection every few hours.
Currently it shows 0 errors over the past 1 day, 5 hours. But it also shows many T3 timeouts and Failed to acquire QAM/QPSK symbol messages on 5/18, 5/19, and 5/21.
The only way to know if it's fixed for sure is keep an eye on it for 6+ months.
Tech showed me several readings around the 9th where upstream SNR was very bad. Tech said this is a known ongoing but intermittent issue in the area. Once again, as I've been doing for over a year, I will insist that you have the maintenance department check it out and replace any wiring or equipment that is not up to spec. I will glady trial FTTH or Node+0.
Okay.......so where do you get the xhs router? Is it supplied by Xhs? Is there a charge for this Xhs router?
And is it a "no name" router. Or just a secret? Of course, once installed it won't be a secret anymore.
I'm assuming "professionally installed" is code for "Xfinity Home Security Technician installed", is that correct or is it some other non-disclosed technician?
You would need to make an appointment for a Home Security Tech to come out and install it(Netgear router with security software preinstalled). Previously, the touchscreen was communicating with the gateway you were using before 2482. If you've already swapped modems, your system is running on a cellular back up instead of broadband.
MYSTERY! My xfinity box with a DVR was not plugged in to the coax last night. It STILL RECORDED the morning Sunday news shows. I am flabbergasted. Please solve this mystery for me.
Mystery solved-the X1 platform has cloud capability. Your sunday morning news shows are a cloud copy not a copy physically on the dvr's hard drive.
Hello, all. I've received an update on this issue. Our system reflects that Season 6 Episode 7 of Veep should now be available On Demand via your cable box. Please let me know if you're still missing the episode. Thanks.
I can help look into this for you from here. Can you verify your account information with me? I would need your account number, full name, and service address. You can private message me by clicking my name and clicking private message. Thank you
Hello, karlwatling9040. You don't need security or phone service from us in order to receive bundle pricing. We offer cable and internet bundles if you're interested in downgrading to only those 2 services. I went ahead and reversed the installation charge for you as promised. You'll see a $99.99 credit adjustment reflected on your next billing statement. If you'd like me to review cable and internet only bundle pricing for you, please click my name, ComcastMax, and then click Private Message Me to send me a message verifying your full name, address, and the phone number associated with your account. Thank you.
Hello goodwinfam_gdg, I show that we have a tech scheduled to come out and replace your line for you tomorrow. I will follow up with you after the work order has been completed to ensure everything is taken care of.
Good morning, somery. I just sent you a private message regarding the rental modem being officially removed from your account as well as the credit adjustment I've applied for the rental charges assessed in error. Please let me know if you have any additional questions or concerns.