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Does Comcast offer Cell Phone service?
trbomp5, I understand your frustrations and your reasoning. Network compatibility is just the icing on the cake. Back end android provisioning also has to be fleshed out before android BYOD can be done (among other things, I'm sure).
Again, We will be bring android BYOD later this year.
we have been going around and around with xfinity mobile for months now, both with trying to use their byod (we attempted to activate two unlocked verizon iphones that were supposedly compatible with xfinity mobile, the store could not active either phone and blamed it on verizon, which is silly because verizon phones these days are all unlocked if you pay for them up front and xfinity mobile is piggybacking on the verizon network, so this should prevent these type of technical issues), and now with trying to purchase new devices both online and by phone, and we keep getting the runaround regarding our account and absolutely nobody can figure out how to sell us two new phones. has anyone in atlanta actually had a positive experience?
The two order attempts online in April was a complete failure. The third time was in the Xfinity Mobile store when we were told the account was flagged for fraud. An Xfinity rep told us that all was fine now and we should be able to purchase from the store. In my previous post, Ken [Comcast Rep] believes when my daughter used her own debit card to purchase the iPhone it likely flagged the account. I made sure my card was the one on file that matches my account. We finally received a credit for the restocking fee for a phone we never received. They will not credit the restocking fee to the card only a credit.
We tried to order from the store yesterday but the representative stated we couldn't do it. He didn't know the reason and of course suggested I call Xfinity. Before calling Xfinity this morning, I tried ordering from the website. The order was processed, received a follow up email requesting documents, and the required documents were uploaded a while ago. I am hoping it will work this time. If it ships then I still need to burn a vacation day to stay home for the iPhone. The shipping restriction with FedEx is ridiculous. They need to make changes to allow their customers that work all day to have the option to sign for it at the FedEx facility.
Will update if the phone ships and we actually receive it.
Update on 5/13/2018
I received a call on Thursday 5/10 to help resolve the recently cancelled order. There was no way to rollback and process the order. It was suggested we try ordering online again and to call the representative back. The difference this time is the representative would oversee the process to make sure it passed the review and iPhone ships. On Friday 5/11, we ordered the iPhone again. We received the email requesting to upload the same documents we uploaded three times already. However, this time we received a shipping confirmation before we uploaded the documents. We received the shipping confirmation email about four hours after the order was placed. We didn't need to call back the Comcast representative. The expected delivery date is Tuesday, May 15th. After a month of trying, it appears we may finally be receiving the iPhone we have been trying to order.
there is some type of fraud going on in the returns department there. the voicemail on my lg x wasn't working and when i called the gal could not help and said she was sending me a new phone. when i received it, i went to the comcast store because they sent me a used replacement phone in a dirty bag, no new packaging. i didn't want to exchange my perfectly nice new phone for that one, but the store rep said it had to be and spent at least 2 hours at the store for them to get voicemail working on the replacement phone. according to store reps, when the phone reps don't know what to do they use the "it's your phone" story and send a replacement. Well, don't fall for it. 2.5 months ago i sent my cleaned, pristine original phone back to them and thought this was resolved. 2 days ago i get e-mails and my account is charged $198 saying there are scratches on the phone. 3 days of calling and being told the tier 2 tried to call me yesterday - no call record and no voicemail. So someone at the return center is lying about the phones they receive. I'm told they have a photo of it with scratches - what, is that a stock photo they use? Today when i called I asked for it to be sent back to me then, since they've charged me in full for it. She said I can't have a free phone. What free phone? you have my original phone and have charged my bank account $198 for it so i want it back. I'm paying the monthly $7.50 for the used phone i have now. I'm going to their store today, and if this can't be resolved, then back to verizon. i highly suggest xfinity look into its return centers and do some security checks on what is happening there.
on 5/5 i posted that i would be going to the xfinity store in a last attempt to get this resolved. they are not able to see billing info or customer contact logs, nice people but completely unempowered by xfinity to resolve these issues. however, matt took my name and number and said the store manager would call me Monday. Brent from the Federal Way, WA, store did call me, got the details from me, and then did an internal escalation ticket and said he'd call in 48 hours. He did, and said he'd found out that everything i'd told them was true, and he was getting the $198 reversed. I'm happy to say that the credit showed up in my bank account on 5/11. So kudos to Matt and Brent at the Federal Way store for taking care of the customer. I hope this is the last of this issue, there still seems to be something fishy going on at the exchange warehouse and I hope xfinity looks into it so other customers don't have to suffer. I highly suggest the xfinity stores be allowed to assess phones and take returns/exchanges from the customer directly.
I set up my Xfinity Mobile account (I was an already existing Xfinity customer on Triple Play) on 2/12/18. I activated 4 lines (3 bring your own phone and bought one Apple iPhone X 256GB at the Xfinity Store and had them all activated on 2/12/18). At the time, I had (and still have) the printed offer for a $200 prepaid Visa gift card with iPhone purchase and asked whether there was anything that I needed to do from my end to receive this promotion. I was told no, that it would automatically be sent to me after the account was in good standing for 90 days.
However, on 4/4/18, I received an email from Xfinity Mobile that stated that I was erroneously sent an email regarding the $200 prepaid card but that "our records indicate that you did not buy a new Apple device under that order, so the message was sent in error." Firstly, I never received the first email regarding the prepaid card. Secondly, I certainly did purchase the iPhone listed above on that order and have the receipt from the store in my possession. I replied to this email on 4/4/18 but have never heard back. I tried looking in the xfinityrewardcenter.com link to see if there is any information and nothing comes up.
I would really appreciate a response. I have all the documentation and can easily upload whatever is necessary.
Not sure if this is the proper board to post this but here goes anyway. I sent two short text messages to my husband's cell phone (we have Xfinity mobile) this week from the texting feature on my acct>mail>text on my desktop computer and he gets duplicates of it. Earlier this week he got four of the same message and today he got 6 of them. I only hit 'send' once. Is there a bug?
Update: This is also happening when I text from my phone to his phone. The duplicate texts vary from 2-6 so far.
Hmmm, very strange. Do you know how to clear the app cache and data of the messaging app? I would recommend that next.
All you do is go to settings-->general--->apps-->tap the text messaging app -->storage-->clear data/clear cache.
You can do this on his phone when you can. Let me know if that changes anything.
My wife and I purchased new iphone SE s in early November 17 and ported over numbers we both had for years. My wife's phone has had an incorrect caller id (calling someone without her contact) since purchase. I opened a ticket with support about a week or two after purchase and her phone had the correct "wireless caller" ID for about one week. So in almost 6 months and numerous follow-up calls to Support they either say they do not know how to fix the issue and only Verizon can fix it, or, that the prior support person did not get all of the pertinent information which I supplied multiple times. I told the last support person that an Xfinity Support person named KenF on the community forums appears to be able to resolve the issue, so she transferred the ticket to the only peron she found in the Support Department named Ken with with a last name starting with F. This was on February 25th. Also a week later the caller ID changed - but it kept the same incorrect last name and changed the first name to what appears to be a family member of the person whose name appeared my wife's caller ID.
huron75. I am a member of the corporate forums team so they would not be able to reach me as I do not work in their department. I'll take a look at your caller ID issues. Please send me a private message with your full name, address, and phone number tied to your residential services for help. I'll also need the phone numbers of the phones with the wrong caller IDs and the names that appear on those caller IDs.