Xfinity plant
Xfinity globe
Community Forum

wifi 2.4

New Poster

wifi 2.4

We just got a new laptop and it is only showing the 2.4 wifi connection and not the 5....how can I add it?  The 2.4 is very slow.

Official Employee

Re: wifi 2.4


@tnjtennis wrote:

We just got a new laptop and it is only showing the 2.4 wifi connection and not the 5....how can I add it?  The 2.4 is very slow.


It's possible your laptop doesn't have the ability to use the 5, not all devices do.

Expert

Re: wifi 2.4

Does your laptop see the 5GHz network?