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why can't I log on to my Router set up?

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Posted by
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Member Since: ‎06-14-2012
Posts: 3
Message 1 of 12 (72,997 Views)

why can't I log on to my Router set up?

10.0.0.1  gets me there, but "admin" and "password" shows an error when i try to log in. I'm trying to set the wifi on my router, cant get in to do it.

 

 

 

 

11 REPLIES
Posted by
Networking Expert

Member Since: ‎07-28-2003
Posts: 24,240
Message 2 of 12 (72,974 Views)

Re: why can't I log on to my Router set up?

If this is an Xfinity Wireless Gateway and the default userid/password don't work, call the gateway support folks at 800-363-2416 and have them change it so you can log in, then change the login password and wireless setup as you like.




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Posted by
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Member Since: ‎07-16-2011
Posts: 4
Message 3 of 12 (72,924 Views)

Re: why can't I log on to my Router set up?

The "Factory" default is definitely admin and password. I just set up my new equipment and had to call Comcast to get help as their documentation said to use 192.168.0.1 (the one to do the initial setup).

 

Give that number a call from the previous response. The first guy I talked with was very helpful in getting me up and working. Wish I'd written his name down for further help.

 

Robert

Posted by
Networking Expert

Member Since: ‎07-28-2003
Posts: 24,240
Message 4 of 12 (72,908 Views)

Re: why can't I log on to my Router set up?

Not sure what documentation you are referring to, but the Xfinity Wireless Gateway User Guide definitely says http://10.0.0.1 (as the default).

It sounds like you may have been looking at the docs for the older Netgear routers that Comcast used to give out.  I believe the default address on those was http://192.168.0.1




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Posted by
Regular Contributor

Member Since: ‎06-05-2012
Posts: 81
Message 5 of 12 (72,905 Views)

Re: why can't I log on to my Router set up?

the correct address for the arris is 10.0.0.1  and admin and password to log in to the router  but be sure u are connected to ur network to be able to log in

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Member Since: ‎07-16-2011
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Message 6 of 12 (72,901 Views)

Re: why can't I log on to my Router set up?

They must've stuck an older instruction sheet in with my Arris then.

Posted by
Networking Expert

Member Since: ‎07-28-2003
Posts: 24,240
Message 7 of 12 (72,873 Views)

Re: why can't I log on to my Router set up?

With Comcast, anything is possible.




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Posted by
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Member Since: ‎06-07-2012
Posts: 7
Message 8 of 12 (72,863 Views)

Re: why can't I log on to my Router set up?

If you are not sure of the ip address of your router then ...

 

On windows, open a command prompt(start dialog -> cmd)  run the command ipconfig /all - Look for the default gateway address ..  192.168.x,x, 10.x.x.x  whatever and then open up a web browser to that address.

 

you may have an ipv6 and an ipv4 address for the gateway device - use the ipv4 one.

Posted by
Connection Expert

Member Since: ‎12-24-2003
Posts: 51,648
Message 9 of 12 (72,861 Views)

Re: why can't I log on to my Router set up?

He's got the access via IP. This is an username and password issue..




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Posted by
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Member Since: ‎05-30-2013
Posts: 1
Message 10 of 12 (65,788 Views)

Re: why can't I log on to my Router set up?

I just tried the call in number of 800-363-2416 and received the message that this is not a working #?

Posted by
Edited on
‎05-30-2013 02:34 PM

Connection Expert

Member Since: ‎12-24-2003
Posts: 51,648
Message 11 of 12 (65,784 Views)

Re: why can't I log on to my Router set up?

[ Edited ]

GaryB63 wrote:

I just tried the call in number of 800-363-2416 and received the message that this is not a working #?


Yep. They took it down. Seems it was being overwhelmed as you can imagine. Seems that their answer was to just take it down rather than expand the customer service........

 

Now closing this year old thread.




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Posted by
Official Employee

Member Since: ‎05-05-2015
Posts: 39
Message 12 of 12 (31,480 Views)

Re: why can't I log on to my Router set up?

Information for logging into and resetting Comcast-supported devices can be found in this article from our online Help & Support: Comcast-Supported Routers, Gateways and Adapters.