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unable to logo onto magicjack

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Message 1 of 13
2,257 Views

can not connect to magicjack. I think comcast is blocking me

12 REPLIES
Posted by
Connection Expert

Message 2 of 13
2,244 Views
What error message do you get?



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Message 3 of 13
2,240 Views

Say I am forbidden to acess this server  http://216.234.76.40/   ?????

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Message 4 of 13
2,238 Views

I get error message 401 from Magic Jack

Posted by
Connection Expert

Message 5 of 13
2,230 Views
Yea looks like I can tracert to it but I can't ping it. Do you have someway to call them?



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Posted by
Connection Expert

Message 6 of 13
2,227 Views
Heh heh :-) like a cell phone perhaps? I would just keep trying to complete the connection. Seem like some sort of routing error. Should resolve itself shortly.



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Posted by
Connection Expert

Message 7 of 13
2,225 Views

FWIW, I can't browse to that IP either here in Northern, N.J. Both ping and trace work here, it's the same protocol. ns lookup reveals three other IP's for magicjack.com, none of which I can browse to..




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Posted by
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Message 8 of 13
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401 Unauthorized

The request requires user authentication. The response MUST include a WWW-Authenticate header field  containing a challenge applicable to the requested resource. The client MAY repeat the request with a suitable Authorization header field. If the request already included Authorization credentials, then the 401 response indicates that authorization has been refused for those credentials. If the 401 response contains the same challenge as the prior response, and the user agent has already attempted authentication at least once, then the user SHOULD be presented the entity that was given in the response, since that entity might include relevant diagnostic information. HTTP access authentication is explained in "HTTP Authentication: Basic and Digest Access Authentication"

Posted by
Connection Expert

Message 9 of 13
2,198 Views

catherine1234 wrote:

I get error message 401 from Magic Jack


I get a "403" using FF-8




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Posted by
Networking Expert

Message 10 of 13
2,193 Views

I just browsed www.magicjack.com without any problems....

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Posted by
Connection Expert

Message 11 of 13
2,191 Views

Try the IP addy they posted in message #3 Kev.




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Posted by
Problem Solver

Message 12 of 13
2,182 Views

It's a shared server and needs the FQDN to know what you're trying to access. I can browse to http://magicjack.com just fine, and "dig magicjack.com" returns that same 216.234.76.40 IP address. But, if I try to browse to http://216.234.76.40 I get "Forbidden."

Posted by
Networking Expert

Message 13 of 13
2,177 Views

MelvinTheGrate wrote:

It's a shared server and needs the FQDN to know what you're trying to access. I can browse to http://magicjack.com just fine, and "dig magicjack.com" returns that same 216.234.76.40 IP address. But, if I try to browse to http://216.234.76.40 I get "Forbidden."



As does browsing all the other IPs magicjack.com resolves to...it's one of the effects of host headering...the site MUST be accessed using the FQDN, rather than the IPs. The site is only browseable if the HTTP request headers contain the FQDN. If you browse using the IP address they do not, so the server rejects the request.

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