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unable to connect to 10.0.0.1 to change password or any thing.

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Message 1 of 4
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Router: tc8305c

 

Running windows 7

 

I have tried checking ipconfig and ipconfig /all it states that the default gateway is the default 10.0.0.1

 

I have also tried connecting at http://192.168.1.1 as some other posts have suggested. Nothing is working.

 

would love some help with this issue! Thanks!

 

Edit: im on a wired connection not wifi.

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Posted by
Connection Expert

Message 2 of 4
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Login at 10.0.0.1

User ID: admin   Lower Case

PW : password  Lower Case

 

 




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Message 3 of 4
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what i meant is that i can't connect to even get the login to open up. its not connecting to the page at all. no mater what ip i use

Posted by
Connection Expert

Message 4 of 4
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You could try resetting that gateway device back to factory defaults by using the recessed reset button on the rear. You'll need something like a bent paper clip or a pen tip. Depress and hold it in until you see the front panel indicator lights begin to cycle, then release. Now give it the time it needs to re-sync.

 

Be advised that if you do this you will wipe out any customized settings that may have been made by you and also lose the wireless security password as well and these will need to be re-done from scratch.




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I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
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Mark it as a solution!solution Icon