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internet keeps disconnecting

Posted by
Visitor
  • Congrats on Posting your first topic!

Member Since: ‎02-20-2011
Posts: 1
Message 1 of 3 (3,150 Views)

internet keeps disconnecting

Why?
2 REPLIES
Posted by
Connection Expert

Member Since: ‎09-29-2007
Posts: 6,441
Message 2 of 3 (3,146 Views)

Re: internet keeps disconnecting

Welcome to the Forum. Sorry you are having difficulty.

We need some more information in order to be able to see how to assist you

If you would, Please CLICK HERE which will browse into your modem. From there you can navigare to the page that shows your Signal levels. If you would copy that information and paste it back here in your thread we will try to help you. Note: We are interested in your downstream Power level and SNR as well as your upstream power.

Two additional links with step by step processes for troubleshooting an ddata gathering

Troubleshooting Suggestions for Connection-Related Issues

http://forums.comcast.net/comcastsupport/board/message?board.id=5&message.id=69354&jump=true

Information Required for Connection-related Posts

http://forums.comcast.net/comcastsupport/board/message?board.id=5&message.id=69355&jump=true




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Posted by
Cable Expert

Member Since: ‎06-27-2009
Posts: 13,277
Message 3 of 3 (1,763 Views)