Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,637,561

members

10

online now

1,815,350

discussions

Back to Top

how to set xfinity smc modem/router to bridge mode for using separate wifi router

SOLVED
Posted by
Visitor
  • Congrats on Posting your first topic!

Message 1 of 10
47,616 Views

I would like to set the CC modem/router to bridge mode and understand only someone at Comcast can do that.  However, I called and was told that CC cannot do that, and to just connect my other router to the back of the CC unit!!!

 

Can somebody help me with this?

9 REPLIES
Posted by
Security Expert

Message 2 of 10
47,610 Views

Comcast certainly can and does put the SMC modem into bridging mode for customers.

 

 From an older thread....

 

   "The request to put the router in bridge mode takes Comcast about 3 seconds to do. The correct number to call to have it done is 800-363-2416 and ask anyone who answers to do this."



"Once I talked to the inmates of an insane asylum in Hartford. I have talked to idiots a thousand times, but only once to the insane..."
Mark Twain


Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Networking Expert

Message 3 of 10
47,240 Views
Posted by
Security Expert

Message 4 of 10
47,596 Views

Thanks for the info. At least you better than a "Comcast can't do that!" answer.



"Once I talked to the inmates of an insane asylum in Hartford. I have talked to idiots a thousand times, but only once to the insane..."
Mark Twain


Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 5 of 10
47,289 Views

ComcastLarry placed my new SMC in bridge mode.  I send a private message [PM] through this forum to him and he enabled it within a couple hours.  The WiFi signal on the SMCD3GNV is awful.  Bridge mode enabled me to connect my Cisco E3000 router and my wireless signal is much better. Phone still works too.  bridging does not disable the digital phone service. Thank you ComcastLarry1.

Posted by
Connection Expert

Message 6 of 10
47,287 Views

waterman308 wrote:

 

this unit, which includes telephony, will loose the tele function if it is bridged. 


Some CAE's don't know what they are talking about as usual...




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Regular Contributor

Message 7 of 10
47,259 Views

If you have a twitter account you can send a tweet to @comcastcares and a tech will reply back.

 

They're very fast, and Comcast can bridge a modem and still use CDV service. 

Posted by
Connection Expert

Message 8 of 10
39,180 Views
Posted by
Connection Expert

Message 9 of 10
39,178 Views

Year old thread closed.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Official Employee

Message 10 of 10
5,396 Views
Solution

Depending on the type of device you have, bridge mode can be enabled within the admin tool. To learn more about making changes to your bridge mode setting, please visit this Help & Support article: Enable or Disable Bridge Mode on a Wireless Gateway.




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon

Community Icon

I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon

Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon