Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,747,357

members

60

online now

1,905,950

discussions

Back to Top

having terrible internet issues

New Poster

having terrible internet issues


Tracing route to 24.105.30.129 over a maximum of 30 hops

1 12 ms 7 ms 6 ms 10.0.0.1
2 12 ms 22 ms 16 ms 96.120.85.93
3 15 ms * 23 ms xe-8-1-0-0-sur01.savannah.ga.savannah.comcast.net [162.151.5.145]
4 * * * Request timed out.
5 * 38 ms * ae-20-ar02.southside.fl.jacksvil.comcast.net [68.87.165.13]
6 31 ms * * be-33489-cr02.miami.fl.ibone.comcast.net [68.86.95.45]
7 * 43 ms * be-11422-cr02.56marietta.ga.ibone.comcast.net [68.86.84.153]
8 * * 49 ms be-10114-cr02.ashburn.va.ibone.comcast.net [68.86.85.9]
9 * * 68 ms hu-0-11-0-7-pe07.ashburn.va.ibone.comcast.net [68.86.85.206]
10 * 68 ms 49 ms as4436-1-c.600wseventh.ca.ibone.comcast.net [173.167.57.138]
11 96 ms 107 ms * 37.244.4.33
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * 99 ms 37.244.0.103
16 * * 134 ms 24.105.30.129

Trace complete.

this is tracer route you can see all the connection loss and hoping

Connection Expert

Re: having terrible internet issues

Please describe the exact issues that you are experiencing.



Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon