Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,596,125

members

38

online now

1,780,226

discussions

Back to Top

Zoom wireless router/modem - works with Ethernet but not wireless

Posted by
Frequent Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Member Since: ‎10-01-2012
Posts: 7
Message 1 of 4 (1,148 Views)

Zoom wireless router/modem - works with Ethernet but not wireless

I connected my new wireless modem to my laptop and it works but says no wireless connection available. When I go to the set up wireless it does not show any wireless connections and I try to enter the zoom one.

My Toshiba laptop is getting older and maybe the wireless thing doesn't work. Is there a way to test it? Or any one have any idea what I can do?

3 REPLIES
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎03-03-2014
Posts: 2
Message 2 of 4 (409 Views)

Re: Zoom wireless router/modem - works with Ethernet but not wireless

Zoom modem is not wireless.  You will have to get a wireless modem. 

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎03-03-2014
Posts: 2
Message 3 of 4 (406 Views)

Re: Zoom wireless router/modem - works with Ethernet but not wireless

Posted by
Edited on
‎03-03-2014 01:48 PM

Connection Expert

Member Since: ‎12-24-2003
Posts: 53,798
Message 4 of 4 (403 Views)

Re: Zoom wireless router/modem - works with Ethernet but not wireless

[ Edited ]

NotGonnaTellYa wrote:

Zoom modem is not wireless.  You will have to get a wireless modem. 


FWIW, that really depends on the model number which they haven't mentioned. Zoom does have a combo modem / wireless router gateway device.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon