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Xfinity HotSpot FAQs

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Posted by
Regular Contributor

Message 351 of 375
12,028 Views

You STILL didn't answer my question! I heard you the first time about leased equipment. Answer why my personal IP address is showing up on the Xfinity hotspot on the available networks if what you say is true!!

Posted by
Official Employee

Message 352 of 375
12,032 Views

Hello 

 

Your Xfinity Wi-Fi hotspot has been disabled.

Please let me know if you need further assistance.

Thank You!!!

ComcastGeorge




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Message 353 of 375
11,990 Views

Please disable my hot spot it wont let me do it

 

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Message 354 of 375
11,962 Views

ComcastGeorge -

 

Please disable my xfinifty wifi hotspot.

 

I have been trying for days, but I keep getting this: "Error occured while saving XFINITY WiFi preference."

 

 

Posted by
Connection Expert

Message 355 of 375
11,947 Views
Posted by
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Message 356 of 375
11,816 Views

Can you enable my wifi hotspot

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Message 357 of 375
11,811 Views

What information do you need Pm'd so you can diable the Xfinity hotspot?

Posted by
Official Employee

Message 358 of 375
11,803 Views

 

 

 

 




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Posted by
Valued Contributor

Message 359 of 375
11,630 Views

Can you enable my wifi hotspot please. I spoke to phone support (1 week ago) and they told me it's on. I can't see xfinitywifi but i do see a hidden network on the same channel as my personal Wifi network .. I assume that's it but the SSID is not showing. I have the DPC3941T.

 

Thanks !

 

Posted by
Cable Expert

Message 360 of 375
11,613 Views

strotti wrote:

Can you enable my wifi hotspot please. I spoke to phone support (1 week ago) and they told me it's on. I can't see xfinitywifi but i do see a hidden network on the same channel as my personal Wifi network .. I assume that's it but the SSID is not showing. I have the DPC3941T.

 

Thanks !

 


I believe the DPC3941 does not have hotspot capability at this time.




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Posted by
Official Employee

Message 361 of 375
11,634 Views

Hello 

 

I pulled your account and I found that you don't have one of our Wireless Gateways active as an Internet modem. I do see you have one but only used for Digital Voice services as an eMTA

 

The Motorola SB6120 listed on your account does not have Xfinity Wi-Fi Hotspot capabilities.

 

Please let me know if you have any additional questions and concerns or require futher assitance. I'd be happy to help. 

 

Thank you, 

ComcastGeorge




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Posted by
Frequent Visitor

Message 362 of 375
11,709 Views

So much for all those who claim you cant sue Comcast, and are forced to seek abitration only.

 

A Federal lawsuit was recently filed in CA, and is seeking Class Action status.

 

see:http://www.sfgate.com/business/article/Comcast-sued-for-turning-home-Wi-Fi-routers-into-5943750.php

Posted by
Valued Contributor

Message 363 of 375
11,325 Views

Hello .. I have now also problems with my WiFi. Can someone please turn off this 3rd Channel on 2.4 GHz , the hidden one ? xfinitywifi is fine with me and my own but this hidden channel just came up yesterday and is messing with my WiFi here at home. Thanks. 

Posted by
Regular Contributor

Message 364 of 375
11,319 Views
I think one reason they don't give identifier numbers to xfjnity WiFi is because you could prove with certainty your home signal is being used as a hotspot slowing down your connection without your permission.
Posted by
Valued Contributor

Message 365 of 375
11,269 Views

I need some help with this 3rd Wifi Signal with the hidden SSID on CHANNEL 6 coming from the DCP3940T. 

 

My own network and Xfinitywifi is getting dropped sometimes .. this hidden SSID is stronger than the other two .. I saw that this was a problem can someone please turn off the RADIO of this hidden network. Thanks a lot !!! 

Posted by
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Message 366 of 375
11,248 Views

Please turn off my Xfinity hotspot.  The link to turn it off only give me an error message.

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Message 367 of 375
11,226 Views

Woke up a 6 this morning to find a tweeker in my front yard using the XfinityWiFi hotspot, that I was unknowingly broadcasting from my house.  He said he had a right to be there since he was just using the free XfinityWiFi hotspot provided by Comcast.

 

It took me more then an hour to find how to turn it off.

 

I hope that that all Comcast employees are all required to broadcast Xfinity hotspots and the same type of people come visit them “to just use the free WiFi” in the middle of the night.

 

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Message 368 of 375
11,177 Views

Can you please trun on the "xfinitywifi" hotspot ? I tried thru the portal but I'm getting an error message that the system is not available. My User ID is : KlausWolfBS

 

Thanks. 

 

Klaus

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Message 369 of 375
11,167 Views

HELP PLEASE !!! Thanks !

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Message 370 of 375
11,130 Views

Please disable my public hotspot. I have tried to do it from my account and it says that I do not have the proper device even though on my equipment screen it shows Arris Interactive, L.L.C. tg862g.

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Message 371 of 375
11,107 Views

I've been trying for a month to disable the hotspot and only get "We're sorry. Something unexpected happened. Please try again later.".  I have tried "later" on a regular basis and still can't turnit off.  Please help!

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Message 372 of 375
11,044 Views
Posted by
Regular Contributor

Message 373 of 375
11,010 Views

Thanks for all this info.  When the tech was out last week he said this wasn't on our new gateway because we were a residential customer.  Come to find out when I was adding anther device, it was on and I had no idea because the tech lied or was just misinformed.  The info provided here worked perfectly.  Thanks to all.

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Message 374 of 375
10,971 Views

WIFI setting do not show up when I go to USER PREFERENCES

please remove Hotspot from my house. Wifi speed had deterioted dramatically since this "upgrade" I did not ask for

 

 

Posted by
Official Employee

Message 375 of 375
18,443 Views
Solution

You can enable or disable your XFINITY WiFi Home Hotspot feature by logging into My Account and navigating to the relevant page: My Account > My Services > XFINITY Internet > Manage your home hotspot. See screenshots below.

 

My Account > My Services > XFINITY Internet:


My Account - My Services - Desktop Screenshot.jpg

Manage your home hotspot:

 

My Account - Home Hotspot Toggle.jpg




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