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Xfinity HotSpot FAQs

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Regular Visitor

Re: Xfinity HotSpot FAQs

Nevermind, I was able to disable it via the "User and Settings" tab followed by the"Manage Wifi" link under my service address.

What worked for me is I had to sign into the main user account of my comcast account, when I logged in with secondary accounts there was no "Manage my Wifi" link in relation to the service address under the user and settings tab. 

The first two times I clicked the "disable my public wifi" option, I received an error message of "Something unexpected happened."

 

I'm using the latest google chrome browser with adblock installed and running and when I disabled the adblock for the comcast site on the 3rd try it was succesful. It seems to take 1-2 minutes before it fully disables. Using a wifi anaylzer tool I could no longer see it on the channel or a broadcast ssid. 


Bronze Problem Solver

Re: Xfinity HotSpot FAQs


JimC wrote:

Just so I'm clear about this Comcast Hotspot stuff...Comcast cannot push a hotspot onto customer-purchased 3rd-party modems and routers, correct? I ask, because, I am suddenly seeing my router carrying two IPs on the same node...10.0.1.1 and 10.0.1.4. This just showed up today and I cannot explain it.


This is correct. Third party equipment should not have the Xfinity WiFi hotspot feature. The feature is only available on the gateways provided by Comcast.

 

Thanks!

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Re: Xfinity HotSpot FAQs


GetOverIt wrote:

Getting an error...Could you please turn off the Hotspot, Thanks.


Hi there,

 

Your Hotspot should now be disabled.

 

Thanks!

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Re: Xfinity HotSpot FAQs


jlampru wrote:

Can you please disable my Xfinity hotspot Jesse? Thank you!


Your hotspot has also been disabled.

 

Thank you!

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New Poster

Re: Xfinity HotSpot FAQs

Can you please disable my Xfinity hotspot Jesse? Thank you

Bronze Problem Solver

Re: Xfinity HotSpot FAQs


LAURENARAYA wrote:

Can you please disable my Xfinity hotspot Jesse? Thank you


Hi there,

 

Your hotspot has been disabled.

 

Thanks!

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Frequent Visitor

Re: Xfinity HotSpot FAQs

Dear Comcast,

 

Please turn off my Xfinity HotSpot! I tried to turn it off on my online account but kept getting an error message.

 

Thank you!

Bronze Problem Solver

Re: Xfinity HotSpot FAQs


mtdew332 wrote:

Dear Comcast,

 

Please turn off my Xfinity HotSpot! I tried to turn it off on my online account but kept getting an error message.

 

Thank you!


Hello there,

 

I believe I disabled yours. I received an error message halfway through when disabling the hotspot, but when I checked again, it showed as disabled.

 

Let me know if you still see the signal broadcasting from your gateway still.

 

Thanks!

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Frequent Visitor

Re: Xfinity HotSpot FAQs


ComcastJesse wrote:

mtdew332 wrote:

Dear Comcast,

 

Please turn off my Xfinity HotSpot! I tried to turn it off on my online account but kept getting an error message.

 

Thank you!


Hello there,

 

I believe I disabled yours. I received an error message halfway through when disabling the hotspot, but when I checked again, it showed as disabled.

 

Let me know if you still see the signal broadcasting from your gateway still.

 

Thanks!


Looks good.

Thank you!

Regular Visitor

Re: Xfinity HotSpot FAQs

Comcast turned on Xfinity Wifi in my area, and I immediately had problems with a WIRELESS REPEATER in my network. It would lose network connection 5-10 times a day. I tried everything, including firmware updates, but nothing worked. Finally tried to turn off Xfinity Wifi at the modem level and kept getting the "Unexpected error" message. Spent one hour on the phone with an arrogant, unhelpful, rude Comcast wireless customer service person, who reset the modem 3 times, but could not fix the problem. They want to "send out a service person" and make me pay for a new modem, when this one clearly works. I just wanted the Xfinity Wifi turned off. 

 

Finally found this thresd, I switched to Chrome (from Firefox) and was able to turn off the Xfinity Wifi. Since then, I have not lost the wireless repeater sub-network even once.

 

Thanks Jesse!

 

 

Frequent Visitor

Re: Xfinity HotSpot FAQs


mtdew332 wrote:

ComcastJesse wrote:

mtdew332 wrote:

Dear Comcast,

 

Please turn off my Xfinity HotSpot! I tried to turn it off on my online account but kept getting an error message.

 

Thank you!


Hello there,

 

I believe I disabled yours. I received an error message halfway through when disabling the hotspot, but when I checked again, it showed as disabled.

 

Let me know if you still see the signal broadcasting from your gateway still.

 

Thanks!


Looks good.

Thank you!


Well that didn't last, its back on again.

 

Could you please try again for me.

 

Thank you!

Frequent Visitor

Re: Xfinity HotSpot FAQs


mtdew332 wrote:

mtdew332 wrote:

ComcastJesse wrote:

mtdew332 wrote:

Dear Comcast,

 

Please turn off my Xfinity HotSpot! I tried to turn it off on my online account but kept getting an error message.

 

Thank you!


Hello there,

 

I believe I disabled yours. I received an error message halfway through when disabling the hotspot, but when I checked again, it showed as disabled.

 

Let me know if you still see the signal broadcasting from your gateway still.

 

Thanks!


Looks good.

Thank you!


Well that didn't last, its back on again.

 

Could you please try again for me.

 

Thank you!


Ok, got it to work on my end finally. (1st time ever)

And got it disabled again....but It took way too many tries and errors than it should have.

 

Anyway, I managed to get it disabled, and as long as it stays disabled then I'm happy.

 

Thank you for the help anyway ComcastJesse.

 

I'll be sure and post back if I need it again.

 

 

Regular Visitor

Re: Xfinity HotSpot FAQs

Please disable my xfinity wifi.

 

Thanks,

 

Al Q

New Poster

Re: Xfinity HotSpot FAQs

Please help. Haven't been able to disable the xfinity hotspot from my homepage. Getting the following error:
"You will not be able to enable or disable the XFINITY WiFi Home Hotspot feature as you do not have an eligible XFINITY Wireless Gateway in your home."
I have contacted comcast several times and i was told they can not do it from their end since the router is my own. Las time i was told that i have to call motorola for help. I have a SBG6580 surfboard.
Connection Expert

Re: Xfinity HotSpot FAQs

The 6580 can not host their public WiFi hotspot.



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Bronze Problem Solver

Re: Xfinity HotSpot FAQs


alqjr2722 wrote:

Please disable my xfinity wifi.

 

Thanks,

 

Al Q


Hi there,

 

It appears that your Hotsspot is already disabled. Do you still see it broadcasting?

 

Thanks!

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Regular Visitor

Re: Xfinity HotSpot FAQs

Huh. I'll check when I get home.

Thanks
New Poster

Re: Xfinity HotSpot FAQs

Comcastjesse, please disable my wifi hotspot
Contributor

Re: Xfinity HotSpot FAQs

I've had the 'Xfinity Home Hotspot' for a few days now and its not really any different from the'Guest network' found on all newer Cisco wireless routers, except you need a Comcast account to sign in. I have 14 grandchildren and I love guest networks. So what's everyone so excited about?

 

 

 

New Poster

Re: Xfinity HotSpot FAQs

I dont care about the hotspot its conflicting on my androids. It search for the closest signal and disconnects me in the middle of a game and then reconnects me. This is why i want my hotspot disabled. Im sick of losing connections for a couple seconds every now and then during the day!
Bronze Problem Solver

Re: Xfinity HotSpot FAQs


jimfahey wrote:
Comcastjesse, please disable my wifi hotspot

Your hotspot has been disabled as well.

 

Thanks!

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Frequent Visitor

Re: Xfinity HotSpot FAQs

I have mine turned off. I wondered what is everyone having a hard time for. So I went and clicked on it again and after about 10-15 seconds got:

 
 
XFINITY WiFi
XFINITY WiFi Home Hotspot:

When XFINITY Wifi Home Hotspot is enabled, your XFINITY® Wireless Gateway will broadcast a second signal, "xfinitywifi," providing a separate network for your guests while keeping your private WiFi network secure - at no additional charge.

Manage XFINITY WiFi Home Hotspot:XFINITY WiFi Home Hotspot
 
- Enable XFINITY Wifi Home Hotspot
- Disable XFINITY Wifi Home Hotspot
 
Why is mine working and no one elses? Mine worked the first time I tried it. I'm using Google Chrome. Is that it?
Contributor

Re: Xfinity HotSpot FAQs

Maybe your just special Smiley Wink

New Poster

Re: Xfinity HotSpot FAQs

Jesse, would you please disable my xfinity hotspot? Thanks very much.
Frequent Visitor

Re: Xfinity HotSpot FAQs

Me too, Jesse. PLEASE disable my xfinity hotspot! I have never been randomly disconnected from service as often as I have with this gateway modem. If getting rid of the hotspot will fix that, I will be forever grateful. 

New Poster

Re: Xfinity HotSpot FAQs

This has got to be the number one complaint about your services.  Why don't you have someone fix the stupid thing instead???

 

BTW, the way you're using the pop-up is part of the problem.

New Poster

Re: Xfinity HotSpot FAQs

Oh, and by the way, please disable mine permanently!

New Poster

Re: Xfinity HotSpot FAQs

No, that's not it.  I use Chrome, IE, and Safari and the stupid thing doesn't work for any of them 99% of the time

Frequent Visitor

Re: Xfinity HotSpot FAQs

For the last several months I've experienced notable drops in speed and connectivity on my wifi devices and just haven't had time to mess with it. If only I'd been following tech news I could have jumped on this sooner.

 

So, Jesse, could you add me to your list to turn off the hotspot? I've tried with 3 different browsers at different times and run into the aforementioned unexpected errors.

 

Thanks much!

New Poster

Re: Xfinity HotSpot FAQs

Gerry_D wrote

 

"I go to the link my account, Manage XFINITY WiFi and it would give me an error message.

 

WAIT, cancel that. I tried it over and over again while waiting on the phone and finally a pop up window came up and allowed me to disable it and the only thing I see is my wi-fi signals.

 

Thank you for whatever you did to get them to fix the problem"

 

The problem is still not fixed. I had to just keep clicking Manage XFINITY WiFi then x-ing out of the error msg over and over until finally the correct pop up window appeared which allowed me to disable XFINITY WiFi. I guess now we need to start a pool on what date it will mysteriously get re-enabled.

New Poster

Re: Xfinity HotSpot FAQs

Please disable my hotspot. Thank you in advance.

Bronze Problem Solver

Re: Xfinity HotSpot FAQs


Anon95481 wrote:
Jesse, would you please disable my xfinity hotspot? Thanks very much.

Hello,

 

I show that your hotspot has already been disabled.

 

Thanks!

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Re: Xfinity HotSpot FAQs


debbiew2009 wrote:

Me too, Jesse. PLEASE disable my xfinity hotspot! I have never been randomly disconnected from service as often as I have with this gateway modem. If getting rid of the hotspot will fix that, I will be forever grateful. 


Hi there,

 

I just disabled your hotspot.

 

Thanks!

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Re: Xfinity HotSpot FAQs


jacy7 wrote:

For the last several months I've experienced notable drops in speed and connectivity on my wifi devices and just haven't had time to mess with it. If only I'd been following tech news I could have jumped on this sooner.

 

So, Jesse, could you add me to your list to turn off the hotspot? I've tried with 3 different browsers at different times and run into the aforementioned unexpected errors.

 

Thanks much!


Hi there,

 

I just checked your account, and I don't see a device on the account that would have a Hotspot connection. Can you please verify the gateway or modem you have in your home.

 

Thanks!

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Re: Xfinity HotSpot FAQs


Findrin wrote:

Please disable my hotspot. Thank you in advance.


Hi Findrin,

 

I show that your Hotspot has already been disabled.

 

Thanks!

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Moved:

Re: Xfinity HotSpot FAQs

Frequent Visitor

Re: Xfinity HotSpot FAQs

Thanks Jesse. Can you please tell me if this has anything to do with ALL of my email has just disappeared?  I mean every single folder is gone or empty.  It just happened, and then I noticed the hotspot was gone.   Please help!

Frequent Visitor

Re: Xfinity HotSpot FAQs

It's back. That was so weird. Thank you, Jesse, for disabling the hotspot. I have actually been on for 15

minutes without having to re-connect. THANK YOU!

Bronze Problem Solver

Re: Xfinity HotSpot FAQs


debbiew2009 wrote:

It's back. That was so weird. Thank you, Jesse, for disabling the hotspot. I have actually been on for 15

minutes without having to re-connect. THANK YOU!


Very good!

 

If you notice any negative changes, please let me know.

 

Thanks!

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New Poster

Re: Xfinity HotSpot FAQs

Please disable. The option will not load. Thanks!

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Re: Xfinity HotSpot FAQs


peterroman3306 wrote:

Please disable. The option will not load. Thanks!


Your hotspot has been disabled.

 

Thank you!

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New Poster

Re: Xfinity HotSpot FAQs

I'm new to the forum but I'm glad I found this. I too am getting the message when I try to disable the hotspot setting and that is on all three browers.

 

ComcastJesse....can you disable my hotspot please?

Regular Visitor

Re: Xfinity HotSpot FAQs

ComcastJesse, Please turn off my Xfinity Hotspot. Thank you

 

 

Disregard my request... I have purchased a new modem and returned my Comcast/Xfinity leased modem/router.

New Poster

Re: Xfinity HotSpot FAQs

Hi,

 

I would greatly appreciate it if you could disable my XFINITY WIFI on my modem as well!

 

Regards,

Konduru, Kartheeka

New Poster

Re: Xfinity HotSpot FAQs

Got it to go off great 

New Poster

Re: Xfinity HotSpot FAQs

I would appreciate if you would disable my Wi-Fi Hot Spot. I keep getting an error message everytime I try to do it. Thank you!

New Poster

Re: Xfinity HotSpot FAQs

Please disable the public wifi from my router. It is killing my internet, regardless what is being said by Comcast.

New Poster

Re: Xfinity HotSpot FAQs

Can you please turn my OFF as well this is a nightmare.
Frequent Visitor

Re: Xfinity HotSpot FAQs

My post was moved out of this thread but has received no reply or explanation?

 

http://forums.comcast.com/t5/Home-Networking-Router-WiFi/Re-Xfinity-HotSpot-FAQs/m-p/2427335#M82459

 

 

New Poster

Re: Xfinity HotSpot FAQs

Please turn off my hot-spot.. it still will not load when I try to do it manually.