Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,514,843

members

73

online now

1,715,253

discussions

Back to Top

Wireless problems with new Toshiba running Windows 7

Posted by
Visitor
  • Congrats on Posting your first topic!

Member Since: ‎03-06-2011
Posts: 1
Message 1 of 2 (1,559 Views)

Wireless problems with new Toshiba running Windows 7

I have a new Toshiba laptop running Windows 7 and can't get a wireless connection to stay connected. I have read online that there are similar problems related to UPnP not being supported properly by the ISP. Is there something to this and how do I get it fixed?

1 REPLY
Posted by
Connection Expert

Member Since: ‎09-29-2007
Posts: 6,441
Message 2 of 2 (1,551 Views)

Re: Wireless problems with new Toshiba running Windows 7

Do you have a wireless router?

Are you sure that you are connecting to your own router rather than a neighbors?

How much distance is there between the computer and the wireless router?

Microwave ovens and Cordless phone bases operate on the same frequency as the Wireless router. 

Do you have a cordless phone base sitting next to the Router?

Does the loss of connection relate to someone firing up the Microwave oven to heat up a cup of coffee?




Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Was your question answered? Mark it as an accepted solution!solution Icon
Did this post help? Why not give it a kudo!!!Kudos Icon
Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Community Icon
I am an XFINITY Forum Expert and I am here to help. Expert Program