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Upgraded Inet plan hasn’t changed

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Upgraded Inet plan hasn’t changed

My Internet plan was upgraded to the 400mbps plan day before yesterday. However everything on xfinity.com and speed tests indicate that I am still on the HD blast/250mbps plan. Did I not get changed to the 400mbps plan? The highest wireless speed I got was 46mbps. Also, when I was looking for modems on xfinity.com, the site showed me modems “that fit your 250mbps plan”. Why aren’t they showing 400mbps modems?
A bit confused here.
Problem Solver

Re: Upgraded Inet plan hasn’t changed

Make and model of youir modem?


"Sometimes the best way to learn something is by doing it wrong and looking at what you did." - Neil Gaiman
Admin1

Re: Upgraded Inet plan hasn’t changed

Hi Brywool -- I can check your account to see if your upgrade went through. Please send me a PM with your name, full service address, and either phone number or account number for authentication. I'll be able to review what happened with this information.

 

Click my name (ComcastZach) and click Private Message Me.