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Understanding my Arris Event Log - Is this an issue

New Poster

Understanding my Arris Event Log - Is this an issue

When reviewing my status screen Channel ID 1 seems to be having an issue - is this normal? For the record this is an SB8200 and software ver: D31CM-PEREGRINE-1.0.1.0-GA-04-NOSH

 

Downstream Bonded Channels
Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables
27 Locked QAM256 669000000 Hz -1.4 dBmV 40.5 dB 9 0
1 Locked QAM256 513000000 Hz -4.3 dBmV 31.4 dB 6968836 29849769
2 Locked QAM256 519000000 Hz -3.9 dBmV 40.3 dB 4 0
3 Locked QAM256 525000000 Hz -3.9 dBmV 40.3 dB 2 0
4 Locked QAM256 531000000 Hz -3.8 dBmV 40.3 dB 4 0
5 Locked QAM256 537000000 Hz -3.6 dBmV 40.5 dB 4 0
6 Locked QAM256 543000000 Hz -3.5 dBmV 40.3 dB 4 0
7 Locked QAM256 549000000 Hz -3.5 dBmV 40.3 dB 11 0
8 Locked QAM256 555000000 Hz -3.2 dBmV 40.4 dB 2 0
9 Locked QAM256 561000000 Hz -3.3 dBmV 40.3 dB 9 0
10 Locked QAM256 567000000 Hz -3.4 dBmV 40.3 dB 6 0
11 Locked QAM256 573000000 Hz -3.3 dBmV 40.3 dB 6 0
12 Locked QAM256 579000000 Hz -3.3 dBmV 40.3 dB 8 0
13 Locked QAM256 585000000 Hz -3.4 dBmV 40.3 dB 9 0
14 Locked QAM256 591000000 Hz -3.6 dBmV 40.1 dB 12 0
15 Locked QAM256 597000000 Hz -3.3 dBmV 40.1 dB 8 0
16 Locked QAM256 603000000 Hz -3.2 dBmV 40.2 dB 13 0
17 Locked QAM256 609000000 Hz -3.5 dBmV 40.1 dB 13 0
18 Locked QAM256 615000000 Hz -3.4 dBmV 40.0 dB 14 0
19 Locked QAM256 621000000 Hz -2.8 dBmV 40.3 dB 8 0
20 Locked QAM256 627000000 Hz -3.0 dBmV 40.1 dB 5 0
21 Locked QAM256 633000000 Hz -2.8 dBmV 40.1 dB 10 0
22 Locked QAM256 639000000 Hz -2.5 dBmV 40.2 dB 11 0
23 Locked QAM256 645000000 Hz -2.2 dBmV 40.2 dB 10 0
24 Locked QAM256 651000000 Hz -1.9 dBmV 40.3 dB 9 0
25 Locked QAM256 657000000 Hz -2.0 dBmV 40.3 dB 15 0
26 Locked QAM256 663000000 Hz -1.5 dBmV 40.6 dB 5 0
28 Locked QAM256 675000000 Hz -1.7 dBmV 40.4 dB 10 0
29 Locked Other 750000000 Hz 0.0 dBmV 39.8 dB 1353319 2

 

 
Upstream Bonded Channels
Channel Channel ID Lock Status US Channel Type Frequency Width Power
1 36 Locked SC-QAM 16600000 Hz 6400000 Hz 41.3 dBmV
2 33 Locked SC-QAM 35800000 Hz 6400000 Hz 41.8 dBmV
3 34 Locked SC-QAM 29400000 Hz 6400000 Hz 42.0 dBmV
4 35 Locked SC-QAM 23000000 Hz 6400000 Hz 41.5 dBmV
Expert

Re: Understanding my Arris Event Log - Is this an issue

Yeah, it's not ideal, but one channel may not affect your overall performance. Are you actually experiencing any speed / connectivity problems ?

New Poster

Re: Understanding my Arris Event Log - Is this an issue

HI

 

Thanks - We'll I'm only getting about 60Mbps of the 85 promissed - but then it varies by time of day.   IS this a line issue or a modem issue and how can I tell?