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US lamp is yellow

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US lamp is yellow

Hi all,

Last night, my modem was diconnected (all power was off), then the only US lamp is yellow now (it used to be green before) and download speed is extremely slow (0.5mbps) I tried reset the modem several times, but everytime it turns to yellow. Could you please help me to figure out what is going on?

 

This is the status of my arris modem.

 

 

Thank you all !!

 

Best,

Problem Solver

Re: US lamp is yellow

Probably the first thing you should do is to perform a hard reset on the modem (it's a pinhole sized opening in the back, press it in with a bent paperclip and hold it for about 30 seconds).

 

This will let the modem reestablish the link with your local CMTS and hopefully fix it. 


"Sometimes the best way to learn something is by doing it wrong and looking at what you did." - Neil Gaiman
Expert

Re: US lamp is yellow


@DJKOrea wrote:

 

This is the status of my arris modem.

 


We can't see any signal status ?

 

And try a simple power-cycle operation first before resorting to a last resort hard reset to factory defaults.