Last night, my modem was diconnected (all power was off), then the only US lamp is yellow now (it used to be green before) and download speed is extremely slow (0.5mbps) I tried reset the modem several times, but everytime it turns to yellow. Could you please help me to figure out what is going on?
This is the status of my arris modem.
Thank you all !!
Probably the first thing you should do is to perform a hard reset on the modem (it's a pinhole sized opening in the back, press it in with a bent paperclip and hold it for about 30 seconds).
This will let the modem reestablish the link with your local CMTS and hopefully fix it.