The main reason I have a Comcast subscription is my stream on twitch.tv. Up until recently, I have had plenty of upload speed and not had any issues, but this week has been very different. Even though speedtests used to tell me I had over 3 Mbps upload, and I had my stream set to never exceed roughly half that, it's now capping at such low upload speeds as 250 kbps, and frames are being dropped constantly, making it hard to keep my stream up, let alone having enough quality to make it worth anyone's time to watch.
Tracing route to cdn.justin.tv.c.footprint.net [22.214.171.124] over a maximum of 30 hops:
1 1 ms 1 ms 1 ms CISCOH5340 [192.168.1.1] 2 8 ms 8 ms 9 ms 126.96.36.199 3 8 ms 9 ms 9 ms te-0-5-0-5-sur01.webster.mn.minn.comcast.net [68 .85.167.5] 4 22 ms 19 ms 21 ms te-0-7-0-12-ar01.roseville.mn.minn.comcast.net [ 188.8.131.52] 5 23 ms 25 ms 28 ms pos-0-14-0-0-cr01.350ecermak.il.ibone.comcast.ne t [184.108.40.206] 6 20 ms 45 ms 20 ms he-1-6-0-0-cr01.chicago.il.ibone.comcast.net [68 .86.88.41] 7 * 31 ms 32 ms xe-8-3-0.edge1.Chicago2.Level3.net [220.127.116.11]
I don't understand how this can be anything other than throttling and a specific attack on my use of twitch.tv (if it isn't, please provide a thorough argument as to why it is not, I know there is some Level3.net stuff going on that I don't completely understand, but that should be a battle you're fighting on my behalf). Today I was unable to keep my stream running for more than a few minutes at a time. If I am unable to continue streaming as I always have, I see no reason to continue to keep my Comcast service. Please either tell me what I can do to go about helping you address the situation further (if more information is needed that I have not provided), or offer up a promising solution.
Have you called in to complain ? This is mainly a customer to customer type of help venue here.
The timeouts are basically meaningless in the trace and ping as those servers appear to typically be firewalled / configured not to return ICMP based ping packet requests.
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I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.