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Terabyte Internet Data Usage

Official Employee

Re: Data Usage Disparity

sugargenius, I would say that the Comcast measured usage is correct since that is the usage you would be billed on. If you'd like to dispute your usage, please reach out to the Customer Security Assurance team here: 1-877-807-6581.




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New Poster

how to get daily usage report

I dont like it but what what can you do?  I thing Xfinity should give us daily usage reports as they have now chosen to bind our hands and feet with limits on usage that imo are designed to minimize streaming as cheaper 3rd party players are offerring lower cost tv options.  Not knowing daily how much data I am using is unnerving.  Thought I could check beginning of day and look at end of day numbers but next morning the end of day number appears to have grown more overnight.  I need to compare so i can maximize my viewing before running into the wall.   First I knew about all this was the 90 percent warning notice...Thanks at least for that Xfinity people. 

New Poster

Data usage

I am currently experiencing very high data usage. Very abnormal. I have basically not use my service today and for the first day of the month I have 28 GB of usage. Last month I almost got to 1 TB. Previous months I have been at 200 gb A month. Right now I disconnected my modem completely and turn Wi-Fi off on all my devices. I also disabled any hotspots. I’m going to see if any data is being used but even if it’s not it’s not normal that I use that much in a day when I basically didn’t do anything. Hopefully Comcast can resolve this issue so I don’t rack up data usage when I’m not using any. I’ve read other things on these boards and I’m not the only one this happened to so there must be a solution that’s convenient for me I would expect that much from infinity. Thank you
Frequent Visitor

Re: Data Usage Disparity

Sure you think Comcast is correct. You work for them. And calling any telephone number for Comcast is a joke. You can't understand them because they're in India or some other foreign 'burg. You people are crooks and there is no other word that best describes you. 

Regular Visitor

56GB in one day

Today is January 2. Second day into the new month. Check my usage in the morning when I got up.We are at 56GB ussage. With only being on the computer and watching a 48 inch TV. How is this possible. Every month we are real close to going over. We went over once already. Any ideas?

Contributor

Re: 56GB in one day


flyalaska wrote:

Today is January 2. Second day into the new month. Check my usage in the morning when I got up.We are at 56GB ussage. With only being on the computer and watching a 48 inch TV. How is this possible. Every month we are real close to going over. We went over once already. Any ideas?


Welcome to the club. I had similar activity in May, June, and July of 2017.  I decided to disconnect my equipment when not in use.  My activity was averaging 40 GB per day.  The suggested solutions to change the Wi-Fi password and check for viruses are helpful but inadequate.  I have been a customer since Comcast purchased ATT Broadband (over 15 years).  My usage has been out of sync since October 2016.  Comcast/Xfinity have determined that my problems are internal.  I thank Comcast/Xfinity that the service does work when I start it up.  The usage metering is where I have had issues for over 1 year now.  My only issue is that I remain a Comcast customer.  I take full resposibility for that choice.  AWB

Service Expert

Re: 56GB in one day

internet access (toward the cap) includes watching Netflix, Youtube, etc and other internet apps on the X1 devices. The X1 devices use their own 'modem' to access the internet. If you have roku be sure to press the back button (<==) to end all app streaming. The xfinity roku app streaming doesn't count toward the cap, this is about youtube, netflix, etc.




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New Poster

How to keep from reaching your data cap

 Is it possible to have your services stop when you approach your data limit?

Regular Contributor

Re: How to keep from reaching your data cap

Not that I'm aware of.  That would mitigate the $10/50gb overage charges.  If you want to go unlimited there's a $50/mo option to add on.

Regular Visitor

Xfinity Live TV and Bandwidth Usage???

I thought I read a long time ago that live TV streamed via the Xfinity website or the xfinity app does not count towards bandwidth limits.  I can't find it now so I was hoping to get some clarification on this. 

 

Thanks.

 

 

 

 

Service Expert

Re: How to keep from reaching your data cap


kennethjrussell wrote:

 Is it possible to have your services stop when you approach your data limit?


Some have mentioned just unplugging their router/gateway.




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Regular Visitor

Re: 56GB in one day

Are you certain the xfinity app on roku doesn't count towars the cap?  I use it and was asking this question the other day because it does seem to affect the usage when streaming live TV via the xfinity app on roku.

 

Is there any link you can show that states this?  I did read something along these lines ages ago but want to be certain.

 

Thanks

Gold Problem Solver

Re: 56GB in one day


JimmyTheTooth wrote: Are you certain the xfinity app on roku doesn't count towars the cap? ... Is there any link you can show that states this? ...

https://www.xfinity.com/support/articles/xfinity-tv-app-on-roku-faqs says:

 


Live TV, XFINITY On Demand and Cloud DVR recordings will not count against your Internet data usage threshold if you are connected to your in-home XFINITY network. ... Usage of any other apps on Roku devices, including any TV Everywhere apps accessible with your XFINITY TV credentials, do use the Internet and will count against your XFINITY Internet Data Usage Plan.
Service Expert

Re: 56GB in one day


JimmyTheTooth wrote:

Are you certain the xfinity app on roku doesn't count towars the cap?  I use it and was asking this question the other day because it does seem to affect the usage when streaming live TV via the xfinity app on roku.

 

Is there any link you can show that states this?  I did read something along these lines ages ago but want to be certain.

 

Thanks


I left the roku on streaming HD channel for a couple of days and my measured internet usage at Comcast site remained at normal levels.




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Frequent Visitor

What are current Xfinity Internet data caps for PA/NJ users?

Hi. So this started out with me tonight merely as a simple curiousity when I saw I average 300gb data used per month. So that got me searching out comcast data caps saw that 16 or 18 states whatever it is get a 1TB monthly cap, EXCEPT NJ and PA is not included in that list. 

 

Since finding that information -- I can't find an "official" Comcast employee just plainly stating "Data caps in NJ are x, and in PA are x". I don't care about the other states I never visit/live in those states.

 

If comcast reads this --- lol....don't worry its nothing ominous I'm planning, there's no MASSIVE download party about to happen or anything...I merely want to know. It seems if 1TB is the current standard I've no fear of hitting that anytime soon.

 

Thanks.

 

 

New Poster

Re: Data Caps in Relation to FCC Net Neutrality Regulations?


Rustyben wrote:

Nuggy503 wrote:

The Rules FCC-1524

Adopted on February 26, 2015, the FCC's Open Internet rules are designed to protect free expression and innovation on the Internet and promote investment in the nation's broadband networks. The Open Internet rules are grounded in the strongest possible legal foundation by relying on multiple sources of authority, including: Title II of the Communications Act and Section 706 of the Telecommunications Act of 1996. As part of this decision, the Commission also refrains (or "forbears") from enforcing provisions of Title II that are not relevant to modern broadband service. Together Title II and Section 706 support clear rules of the road, providing the certainty needed for innovators and investors, and the competitive choices and freedom demanded by consumers.

The Open Internet rules went into effect on June 12, 2015. They are ensuring consumers and businesses have access to a fast, fair, and open Internet.

The new rules apply to both fixed and mobile broadband service. This approach recognizes advances in technology and the growing significance of mobile broadband Internet access in recent years. These rules will protect consumers no matter how they access the Internet, whether on a desktop computer or a mobile device.

Bright Line Rules:

  • No Blocking: broadband providers may not block access to legal content, applications, services, or non-harmful devices.
  • No Throttling: broadband providers may not impair or degrade lawful Internet traffic on the basis of content, applications, services, or non-harmful devices.
  • No Paid Prioritization: broadband providers may not favor some lawful Internet traffic over other lawful traffic in exchange for consideration of any kind—in other words, no "fast lanes." This rule also bans ISPs from prioritizing content and services of their affiliates.

 

123. The no-throttling rule also addresses conduct that impairs or degrades content, applications, or services that might compete with a broadband provider’s affiliated content. For example, if a broadband provider and an unaffiliated entity both offered over-the-top applications, the no-throttling rule would prohibit broadband providers from constraining bandwidth for the competing over-the-top offering to prevent it from reaching the broadband provider’s end user in the same manner as the affiliated application.280  Page 52. FCC 15-24

 

So can someone from comcast explain how data caps are promoting anything in the above mentioned? Im just failing to see how data caps fall in line with these new FCC RULES? Some cable providers, not saying Comcast does, even have specific protocols about how to handle customers who bring up the net neutraility issue.


The rule you quote is unrelated to any CAP that a customer has on their account. You can buy a huge SUV but gasoline costs the same per gallon to fill the SUV as it does to fill a small economy car. Comcast provides different 'speed' tiers which your multiple concurrent users can use their share of your bigger pipe. The total that goes through your pipe is measured and that data that is not inside/from Comcast's internal managed network (example: cloud DVR streams) counts toward the Cap (if any). Customers like me in Cap areas can upgrade to unlimited data at optional, extra cost. for info, I have streaming to-cloud security cameras (2) running 24/7 and some IOT running all the time and stream a lot. Per my iPhone's xFinity My Account app i have used 165GB through the 25th. I note you said you have 4k through Netflix but you didn't mention that Netflix charges more for that level of service (you pay more than HD only customers). Did you write Netflix and complain that your increased consumption of data from them should be free, too?

 

All the above is illustrative and not in any way a statement against any other customer's thoughts/feelings/beliefs about Caps and speed tiers (mine is blast 75 at the moment).


Comcast rolls out 1TB cap, hit with $2.3 million FCC fine for unauthorized equipment charges

Frequent Visitor

Network Quota: Any way to see what APPS are using up the quota ?

I am running into the "quota problem", where most months I am using 1/3 of my quota and then some random month the quota usage goes over the limit.  Is there a way to see "network usage per Application."  Right now I can only see the total quota usage on the Comcast site, its not broken down by application.  I tired searching but did find a good app to do this.

 

Thanks in advance

 

Regular Visitor

Re: 56GB in one day

That's strange because I ran a test with very light internet usage and the Roku live TV app running all day on an HD news channel and there was a noticable increase in the bandwidth usage. It was nearly 10 gigs. With normal usual it's below 1 gig so this is way above normal. i use my own modem not the one supplied by Xfinity. This shouldn't matter but who knows.
New Poster

Internet

How can I controlled my Internet when I rent my house. I don't want to exceed my plan?

Contributor

Re: 56GB in one day


Rustyben wrote:

internet access (toward the cap) includes watching Netflix, Youtube, etc and other internet apps on the X1 devices. The X1 devices use their own 'modem' to access the internet. If you have roku be sure to press the back button (<==) to end all app streaming. The xfinity roku app streaming doesn't count toward the cap, this is about youtube, netflix, etc.


In my case, those apps do not apply.  I don't use X1, netflix, Roku, or other Internet Apps on my 2003 Sony Wega TV.  So far, when I disconnect my switch, the usage does not increase.

AWB

Service Expert

Re: 56GB in one day

iPhones and iPads and other devices have the option to use wifi instead of cellular.  I have found that if I use cellular for my devices, I go over my cellular limit.  Using wifi bumps up my Comcast data usage. 

 

Just trying to get a handle on my Comcast usage; how to keep from going over the 1TB limit; it costs more in a month than my cellular carries charges for going over their limit.




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New Poster

Re: Cause of sudden increase in data usage is unknown.

I thought the same thing. I was fine now all of a sudden over and don't know what device is doing it. I am about to just cancel. I cannot afford overages
Regular Contributor

Re: Cause of sudden increase in data usage is unknown.

My ASUS router (RT-AC68P) has the ability to monitor bandwidth usage throughout my network, including what devices are gobbling it up and even what apps are doing it. 

Also, IIRC, when I still had my TG3482G/XB6, I could use the xFi utility to check which people and which devices were using up bandwidth. (Note xFI requires a compatible Comcast gateway to work). 

 

 

New Poster

Re: Data usage

I'm joining the ranks of all of you!  We just got a notice yesterday that we were going over our limit. Until now, I hadn't realized there was a data limit. We have added nothing new, we never play games over the internet, I'm not home during the week and yet for January 2018 (and this is only 1/20/18) we are over our 1T limit. I called customer service and they said they would check into it. That seems to be what they have told all of you. My usage was 124GB in October, 180GB November, 480GB December and 1099GB (so far) in January. That's an incredible jump! I've changed the wi-fi password and checked the devices associated with the account. Nothing seems out of order except the huge spike in usage that cannot be accounted for. According to the agent I would get 2 free "passes" to go over the allowed amount; however when I check my account online it says I will be charged $20 for the overage. I put a message on my NextDoor app and found 1 other person in the community who had this problem. Is there a solution other than paying Comcast more??

Contributor

Re: The DATA CAP MEGA THREAD....post data cap questions or comments here.

We have not gone over 500gb in all the months we have been capped at 1000gb, nor did we ever before. This Christmas, our son received an Xbox Scorpio system, and a day or so later, I found our usage was around 900gb! He was downloading games from the internet and I told him to slow down and give it a rest. We barely scraped through without going over. Early January, our usage was back to normal, then suddenly around mid month we were around 500 gb. Then in one day, it showed over 150 used since the previous day. I just don't see how that's even possible. I've been streaming 1 to 4 movies a day and stopped that for several days. My son has not been downloading any more games to his console as he finished that.

Any advice appreciated. I don't want to spend every month worrying about exceeding data limits and can't afford to pay for unlimited.

Thank you.
Service Expert

Re: Data usage


JeanF wrote:

I'm joining the ranks of all of you!  We just got a notice yesterday that we were going over our limit. Until now, I hadn't realized there was a data limit. We have added nothing new, we never play games over the internet, I'm not home during the week and yet for January 2018 (and this is only 1/20/18) we are over our 1T limit. I called customer service and they said they would check into it. That seems to be what they have told all of you. My usage was 124GB in October, 180GB November, 480GB December and 1099GB (so far) in January. That's an incredible jump! I've changed the wi-fi password and checked the devices associated with the account. Nothing seems out of order except the huge spike in usage that cannot be accounted for. According to the agent I would get 2 free "passes" to go over the allowed amount; however when I check my account online it says I will be charged $20 for the overage. I put a message on my NextDoor app and found 1 other person in the community who had this problem. Is there a solution other than paying Comcast more??


are you in a condo/apartment (common cabling, homeowners, etc providing cable? how many set top boxes do you have? have you checked your press-exit-5-seconds and hit down down 2 -- and navigate to MoCA and look at the 'grid' of MoCA connections. How many lines on the grid have data? Does the number of lines match your set top box? is yours a Comcast modem/gateway with wireless? have you changed the default password for wifi if Comcast unit from the one on the modem?




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Service Expert

Re: Data usage

I went over my Sprint data plan so I changed my wifi devices to use wifi instead of cellular.  Now I'm rapidly approaching 1TB.  Fortunately, there are only two of us now that all our children have moved out.  I think the cellular data is less expensive than $50/mo for wifi.




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