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Surfboard SB6141 no longer compatible with Comcast?

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Member Since: ‎11-12-2015
Posts: 2
Message 1 of 13 (30,255 Views)

Surfboard SB6141 no longer compatible with Comcast?

I just purchased the 6141 from Best Buy today and tried setting up the modem. Apparently Comcast is unable to setup the modem because it's outdated or the product is no longer compatible.

It's doc3 and I know several people that use this modem, so I know it should work.

12 REPLIES
Posted by
Connection Expert

Member Since: ‎12-24-2003
Posts: 54,211
Message 2 of 13 (30,247 Views)

Re: Surfboard SB6141 no longer compatible with Comcast?

They just placed it on their "End Of Life" list this month;

 

http://mydeviceinfo.comcast.net/device.php?devid=336




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Posted by
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Member Since: ‎11-12-2015
Posts: 2
Message 3 of 13 (30,220 Views)

Re: Surfboard SB6141 no longer compatible with Comcast?

Thanks. I'll just purchase a netgear c400 for the time being
Posted by
Edited on
‎11-13-2015 03:25 AM

Silver Problem Solver

Member Since: ‎06-15-2009
Posts: 3,074
Message 4 of 13 (30,193 Views)

Re: Surfboard SB6141 no longer compatible with Comcast?

[ Edited ]

I wouldn't be too hasty. I think that could well be a mistake on Comcast's EOL list:

 

http://www.dslreports.com/forum/r30410628-Equip-SB6141-now-EoL-Resolved-SB6141-not-EoL-but-SB6121-is

Posted by
Connection Expert

Member Since: ‎12-24-2003
Posts: 54,211
Message 5 of 13 (30,152 Views)

Re: Surfboard SB6141 no longer compatible with Comcast?

Good find Paraniod, thanks. Seems premature to put an 8x4 channel modem on the EOL list.




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Posted by
Silver Problem Solver

Member Since: ‎06-15-2009
Posts: 3,074
Message 6 of 13 (30,146 Views)

Re: Surfboard SB6141 no longer compatible with Comcast?

Yeah, there's the Zoom 5431j too, I'm pretty sure it's a mistake, but you never know with Comcast. Smiley Happy

Posted by
Contributor

Member Since: ‎11-20-2011
Posts: 43
Message 7 of 13 (30,107 Views)

Re: Surfboard SB6141 no longer compatible with Comcast?

This thread scared me a little bit since a lot of people INCLUDING MYSELF has this modem.

 

Thank god it was just a misunderstanding.  Although, when would be a good time to switch out the 6141 for the 6183 for the people that are curious about a possible EOL coming up for their 6141s?

Posted by
Connection Expert

Member Since: ‎12-24-2003
Posts: 54,211
Message 8 of 13 (30,103 Views)

Re: Surfboard SB6141 no longer compatible with Comcast?


ciel60 wrote:

This thread scared me a little bit since a lot of people INCLUDING MYSELF has this modem.

 

Thank god it was just a misunderstanding.  

 

It would have only affected a person currently who would try to get a new retail one activated for service or if you discontinued your service (or moved) and tried to get it reactivated. Or if you sold it to someone and they tried to get it activated. They would not have suddenly disabled yours.

 

Although, when would be a good time to switch out the 6141 for the 6183 for the people that are curious about a possible EOL coming up for their 6141s?

 

Depends largely on your speed tier. But having a fatter pipe is always good for capacity / congestion problems if you happen to be on a crowded cable segment and especially at rush hour. Many areas now offer 16 downstreams and more and more are being actively upgraded.


 




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Posted by
Regular Contributor

Member Since: ‎12-19-2013
Posts: 202
Message 9 of 13 (30,065 Views)

Re: Surfboard SB6141 no longer compatible with Comcast?


Paraniod wrote:

I wouldn't be too hasty. I think that could well be a mistake on Comcast's EOL list:

 

http://www.dslreports.com/forum/r30410628-Equip-SB6141-now-EoL-Resolved-SB6141-not-EoL-but-SB6121-is


Latest update:

 

From:

Discussion about Comcast End Of Life (EOL) (yes or no) Modems

http://www.dslreports.com/forum/r30122375-Equip-Discussion-about-Comcast-EndOfLife-EOL-yes-or-no-Mod...

 

said by radiocolin:

I am going to look into this on Monday. I believe this is a content error. Do not consider these modems EOL until I confirm.

 
Posted by
Frequent Visitor

Member Since: ‎01-08-2014
Posts: 12
Message 10 of 13 (29,424 Views)

Re: Surfboard SB6141 no longer compatible with Comcast?

What's the latest on the SB6141?  I received an action needed email today that my modem which I own is going to no longer be supported.

 

4    Arris/Motorola SB6120 SURFboard SB6120 DOCSIS 3.0 Cable Modem  
5    Arris/Motorola SB6120 (Retail) Retail SURFboard Cable Modem
6    Arris/Motorola SB6121 SURFboard SB6121 DOCSIS 3.0 Cable Modem  
7    Arris/Motorola SB6141 SURFboard SB6141 DOCSIS 3.0 Cable Modem  
Posted by
Connection Expert

Member Since: ‎12-24-2003
Posts: 54,211
Message 11 of 13 (29,411 Views)

Re: Surfboard SB6141 no longer compatible with Comcast?

From a link given earlier in this topic;

 

https://www.dslreports.com/forum/r30420151-

 

NathanO is an employee.




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Posted by
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Member Since: ‎01-08-2014
Posts: 12
Message 12 of 13 (29,392 Views)

Re: Surfboard SB6141 no longer compatible with Comcast?

thanks, good info.. I appreciate it.

Posted by
Edited on
‎01-26-2016 02:12 AM

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Member Since: ‎01-26-2016
Posts: 1
Message 13 of 13 (28,252 Views)

Re: Surfboard SB6141 no longer compatible with Comcast?

[ Edited ]

Something fishy going on.  Now say EOL-no!

 

Arris Retail SURFboard Cable Modem

Device Details

Make: Arris
Model: SB6141 (Retail)
Retail: Yes
Device Type: CableModem
DOCSIS Version: 3.0
End of Life? No
Certification:

 

 

also, I activated my service on 1/6/16, and now on 1/25 the CSR is telling me my 6141 is EOL.

 

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