Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,760,475

members

40

online now

1,916,533

discussions

Back to Top

Surfboard SB6141 no longer compatible with Comcast?

ANSWERED
Highlighted
New Poster

Surfboard SB6141 no longer compatible with Comcast?

I just purchased the 6141 from Best Buy today and tried setting up the modem. Apparently Comcast is unable to setup the modem because it's outdated or the product is no longer compatible.

It's doc3 and I know several people that use this modem, so I know it should work.

Accepted Solution

Re: Surfboard SB6141 no longer compatible with Comcast?

I wouldn't be too hasty. I think that could well be a mistake on Comcast's EOL list:

 

http://www.dslreports.com/forum/r30410628-Equip-SB6141-now-EoL-Resolved-SB6141-not-EoL-but-SB6121-is

View answer in context
Connection Expert

Re: Surfboard SB6141 no longer compatible with Comcast?

They just placed it on their "End Of Life" list this month;

 

http://mydeviceinfo.comcast.net/device.php?devid=336




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

New Poster

Re: Surfboard SB6141 no longer compatible with Comcast?

Thanks. I'll just purchase a netgear c400 for the time being
Silver Problem Solver

Re: Surfboard SB6141 no longer compatible with Comcast?

I wouldn't be too hasty. I think that could well be a mistake on Comcast's EOL list:

 

http://www.dslreports.com/forum/r30410628-Equip-SB6141-now-EoL-Resolved-SB6141-not-EoL-but-SB6121-is

Connection Expert

Re: Surfboard SB6141 no longer compatible with Comcast?

Good find Paraniod, thanks. Seems premature to put an 8x4 channel modem on the EOL list.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Silver Problem Solver

Re: Surfboard SB6141 no longer compatible with Comcast?

Yeah, there's the Zoom 5431j too, I'm pretty sure it's a mistake, but you never know with Comcast. Smiley Happy

Contributor

Re: Surfboard SB6141 no longer compatible with Comcast?

This thread scared me a little bit since a lot of people INCLUDING MYSELF has this modem.

 

Thank god it was just a misunderstanding.  Although, when would be a good time to switch out the 6141 for the 6183 for the people that are curious about a possible EOL coming up for their 6141s?

Connection Expert

Re: Surfboard SB6141 no longer compatible with Comcast?


ciel60 wrote:

This thread scared me a little bit since a lot of people INCLUDING MYSELF has this modem.

 

Thank god it was just a misunderstanding.  

 

It would have only affected a person currently who would try to get a new retail one activated for service or if you discontinued your service (or moved) and tried to get it reactivated. Or if you sold it to someone and they tried to get it activated. They would not have suddenly disabled yours.

 

Although, when would be a good time to switch out the 6141 for the 6183 for the people that are curious about a possible EOL coming up for their 6141s?

 

Depends largely on your speed tier. But having a fatter pipe is always good for capacity / congestion problems if you happen to be on a crowded cable segment and especially at rush hour. Many areas now offer 16 downstreams and more and more are being actively upgraded.


 




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Valued Contributor

Re: Surfboard SB6141 no longer compatible with Comcast?


Paraniod wrote:

I wouldn't be too hasty. I think that could well be a mistake on Comcast's EOL list:

 

http://www.dslreports.com/forum/r30410628-Equip-SB6141-now-EoL-Resolved-SB6141-not-EoL-but-SB6121-is


Latest update:

 

From:

Discussion about Comcast End Of Life (EOL) (yes or no) Modems

http://www.dslreports.com/forum/r30122375-Equip-Discussion-about-Comcast-EndOfLife-EOL-yes-or-no-Mod...

 

said by radiocolin:

I am going to look into this on Monday. I believe this is a content error. Do not consider these modems EOL until I confirm.

 
Frequent Visitor

Re: Surfboard SB6141 no longer compatible with Comcast?

What's the latest on the SB6141?  I received an action needed email today that my modem which I own is going to no longer be supported.

 

4    Arris/Motorola SB6120 SURFboard SB6120 DOCSIS 3.0 Cable Modem  
5    Arris/Motorola SB6120 (Retail) Retail SURFboard Cable Modem
6    Arris/Motorola SB6121 SURFboard SB6121 DOCSIS 3.0 Cable Modem  
7    Arris/Motorola SB6141 SURFboard SB6141 DOCSIS 3.0 Cable Modem  
Connection Expert

Re: Surfboard SB6141 no longer compatible with Comcast?

From a link given earlier in this topic;

 

https://www.dslreports.com/forum/r30420151-

 

NathanO is an employee.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Frequent Visitor

Re: Surfboard SB6141 no longer compatible with Comcast?

thanks, good info.. I appreciate it.

New Poster

Re: Surfboard SB6141 no longer compatible with Comcast?

Something fishy going on.  Now say EOL-no!

 

Arris Retail SURFboard Cable Modem

Device Details

Make: Arris
Model: SB6141 (Retail)
Retail: Yes
Device Type: CableModem
DOCSIS Version: 3.0
End of Life? No
Certification:

 

 

also, I activated my service on 1/6/16, and now on 1/25 the CSR is telling me my 6141 is EOL.

 

AMAZING HOW COMCAST COMMUNICATES SO WELL...