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Stunningly poor IPv6 tech support - Modem in Bridge Mode for IPv6 assignment

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Message 1 of 8
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I've been on the phone for over 3 hours (3 hours!) trying to get ANYONE who speaks IPv6.   Every "engineer" I speak with has no clue what it is - they all try to "fix" the problem by reseting the modem or taking it out of bridge mode.  The last one transferred me to wifi support.

 

I have a Cisco ASA-5515-x that I've configured the outside interface for IPv6 DHCP client and autoconfig.    If the modem is not in bridge mode, it assigns my IPv6 outside address correctly.  However, since that prefix is for my inside network, assigning it to my outside interface is of no help.   Once I put them modem in bridge mode, the ASA no longer receives its DHCP assignment presumabely from the upstream DHCPv6 server.

 

Any help would be appriciated.

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Message 2 of 8
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I give up.  Comcast wins.

Tech support reset my modem no less than 10 times - twice while I was talking to them via WiFi and telling them NOT to reset the modem.

Not a single engineer understood why I needed to have bridge mode enabled.

Not a single engineer could speak to how IPv6 works.

Not a single engineer could transfer me to someone who could help.

So back to IPv4.

Posted by
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Message 3 of 8
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It sounds like bridge mode in your modem/router combination isn't as transparent as a should be.   Why not ditch it and buy a straight modem.   Lots of us with our own modems have no problem running over IPv6.   

Posted by
Connection Expert

Message 4 of 8
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Do you also have their phone service ?




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Message 5 of 8
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Message 6 of 8
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Because the package I have required their modem.  Package gave me phone service which I didn't use for MONTHS until my wife needed to send a large fax Smiley Happy.  Now its a fax line.

Posted by
Connection Expert

Message 7 of 8
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O/k so if you want to keep and use their phone service, and you want to "ditch" their device (as suggested by others) and purchase your own device, (it can't be a "straight cable modem" as others have suggested). Bear this in mind;

 

FWIW, there *may still* be one caveat to owning your own eMTA or gateway device that supports their phone service. YMMV. I always advise (until I'm told otherwise officially) that the first thing you should do is to call in or go to your local CC service center (the better choice) and inquire / confirm as to whether or not customer owned eMTA's (modems with phone support) are allowed to be used on the local system. Some local franchises still do not allow it and require you to rent one from CC. The personnel that work there seem to better know what the actual local franchise's policies really are than do support reps at the national 800 number.

If allowed, there are five devices available at retail that they will activate for service are the Arris TG862G, the Arris SVG2482AC, the Netgear C7100V, the Arris TM822G, and the Arris TM722G. The 862 is a combo cable modem / router / eMTA gateway device but it is a piece of junk. But it can be put in to bridge mode so that it acts only as a cable modem with phone support. You would the use your own high quality stand-alone router with it.

The SVG2482AC and the C7100V are much better performing combo gateway devices that offer 24 downstream channels. The 822 is an eMTA that offers only 8 downstream channels. The 722 is an older eMTA that offers only 4 downstream channel bonding capability so it won't be able deliver their fastest speed tiers like 150 and faster. They are hard to find as they are not being manufactured anymore.




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Posted by
Regular Contributor

Message 8 of 8
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Does your ASA have setting for DHCPv6 with Prefix Delegation?