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Slow Speeds As Of Few Hours Ago

Frequent Visitor

Slow Speeds As Of Few Hours Ago

Hello,

 

Outside Chicago, north suburbs and I am experience much much slower than usual speeds since a few hours ago. Any thoughts or help?

 

Service == Extreme 300

Modem == TG1682G

- Bridged mode, used as modem only, connected to Linksys WRT1900AC router

 

Downstream
Channel Bonding ValueIndex
Index 1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Lock Status
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Not Locked
Not Locked
Not Locked
Not Locked
Not Locked
Not Locked
Not Locked
Not Locked
Frequency
673.75 MHz
511.75 MHz
517.75 MHz
523.75 MHz
529.75 MHz
535.75 MHz
541.75 MHz
547.75 MHz
553.75 MHz
559.75 MHz
565.75 MHz
571.75 MHz
577.75 MHz
583.75 MHz
589.75 MHz
595.75 MHz
601.75 MHz
625.75 MHz
631.75 MHz
637.75 MHz
643.75 MHz
649.75 MHz
661.75 MHz
667.75 MHz
               
SNR
38.61 dB
38.98 dB
38.61 dB
38.98 dB
38.61 dB
38.98 dB
38.61 dB
38.98 dB
38.98 dB
38.61 dB
38.98 dB
38.61 dB
38.61 dB
38.98 dB
38.61 dB
38.98 dB
38.61 dB
38.98 dB
38.61 dB
38.61 dB
38.98 dB
38.61 dB
38.98 dB
38.98 dB
               
Power Level
5.10 dBmV
5.60 dBmV
5.40 dBmV
5.60 dBmV
5.80 dBmV
5.90 dBmV
5.90 dBmV
5.40 dBmV
5.60 dBmV
5.90 dBmV
5.60 dBmV
5.70 dBmV
5.40 dBmV
5.60 dBmV
5.60 dBmV
5.80 dBmV
5.30 dBmV
5.70 dBmV
5.30 dBmV
5.20 dBmV
5.00 dBmV
4.70 dBmV
5.40 dBmV
5.10 dBmV
               
Modulation
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
               
Upstream
Channel Bonding ValueIndex
Index
1
2
3
4
5
6
7
8
Lock Status
Locked
Locked
Locked
Locked
Not Locked
Not Locked
Not Locked
Not Locked
Frequency
29.40 MHz
16.60 MHz
23.00 MHz
35.80 MHz
 
 
 
 
Symbol Rate
5120 KSym/s
5120 KSym/s
5120 KSym/s
5120 KSym/s
 
 
 
 
Power Level
46.75 dBmV
48.50 dBmV
47.25 dBmV
45.25 dBmV
 
 
 
 
Modulation
64 QAM
64 QAM
64 QAM
64 QAM
 
 
 
 
Channel Type
DOCSIS2.0 (ATDMA)
DOCSIS2.0 (ATDMA)
DOCSIS2.0 (ATDMA)
DOCSIS2.0 (ATDMA)
       
CM Error Codewords
 
Unerrored Codewords
3298214167
3295540501
3295540942
3295534803
3295546533
3295547676
3295555295
3295556341
3295538986
3295561211
3295562458
3295564111
3295551194
3295553607
3295566729
3295568418
3295556894
3295555866
3295573514
3295580025
3295573344
3295581761
3295581954
3295584525
0
0
0
0
0
0
0
0
Correctable Codewords
11
11
0
1
13
14
13
2
1
1
0
0
0
1
1
1
1
5
0
9
14
14
0
0
0
0
0
0
0
0
0
0
Uncorrectable Codewords
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
Cable Modem
HW Version
11
Vendor
ARRIS Group, Inc.
BOOT Version
4.2.0.45
Core Version
10.1.11
Model
TG1682G
Product Type
XB3
Flash Part
256 MB
Download Version
10.1.11.SIP.PC20.CT
Serial Number
 
System Software Version
eMTA & DOCSIS Software Version
10.1.11.SIP.PC20.CT
Software Image Name
TG1682_2.8p7s1_PROD_sey
Advanced Services
TG1682G
Packet Cable
2
System Hardware
Model
TG1682G
Vendor
ARRIS Group, Inc.
Hardware Revision
11
Serial Number
 
Processor Speed
MHz
DRAM Total Memory
1048576 MB
DRAM Used Memory
971432 MB
DRAM Available Memory
77176 MB
Flash Total Memory
256 MB
Flash Used Memory
248 MB
Flash Available Memory
8 MB

Speed Test Results:
Xfinity Speed Test: http://speedtest.xfinity.com/results/JBXJGYYHARBXG3E
SpeedTest dot net: http://beta.speedtest.net/result/6928958108
Speed Of Me: https://speedof.me/show.php?img=180102112510-6243.png
SpeedOfMe01.png
SpeedTestDotNet01.png
XfinitySpeedTest01.png
New Poster

Re: Slow Speeds As Of Few Hours Ago

I am seeing the same thing in Virginia this morning. I am a Blast! subscriber, but am getting 2.49 mbs download and 10.98 up according to ookla and 13.27 down/11.77 up per Comcast speed test. What's up?

New Poster

Re: Slow Speeds As Of Few Hours Ago

Slow? That is not slow Smiley Happy Check this out... Started yesterday. I'm in North West of Chicago.
http://forums.xfinity.com/t5/Your-Home-Network/Issues-with-download-speed-but-normal-ping-and-upload...
Gold Problem Solver

Re: Slow Speeds As Of Few Hours Ago


bambams247 wrote: ... I am experience much much slower than usual speeds ...

The signals you posted look OK.

 

If you want to troubleshoot this yourself, please see Connection Troubleshooting Tips. If you still need help, please provide the rest of the Information Requested for Connection-Related Posts.

If you are using Wifi it's best to switch to an Ethernet cable connection if possible while measuring speed and checking the reliability of your connection to Comcast.

If you can't find the problem or you'd rather have Comcast do the troubleshooting, call them at the phone number on your bill or 1-800-Comcast, or chat with them using the Internet Support option at https://support.xfinity.com/chat. If they can't fix the problem remotely, insist they send a tech out to identify the cause and correct it.

If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast originally supplied them) you'll probably have to pay for the visit unless you have or sign up for their Service Protection Plan (https://www.xfinity.com/support/articles/service-protection-plan, about $6/mo) and keep it for at least 60 days. If the trouble is due to a faulty Comcast modem, eMTA, gateway device, or anything outside your home, you shouldn't be charged.