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Slow Internet

Posted by
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Member Since: ‎10-24-2007
Posts: 7
Message 1 of 8 (8,449 Views)

Slow Internet

I have consistly slow internet speeds.  Below 1.8 I'm supossed to be around 8.  The techs keep coming out and its fine for a few days then its right back down again.  I'm paying for the highest speed but not getting it what now?

7 REPLIES
Posted by
Connection Expert

Member Since: ‎09-29-2007
Posts: 6,441
Message 2 of 8 (8,427 Views)

Re: Slow Internet

Welcome to the Forum. Sorry you are having difficulty.

We need some more information in order to be able to see how to assist you

If you would, Please CLICK HERE which will browse into your modem. From there you can navigare to the page that shows your Signal levels. If you would copy that information and paste it back here in your thread we will try to help you. Note: We are interested in your downstream Power level and SNR as well as your upstream power.

Two additional links with step by step procedures for troubleshooting and data gathering

Troubleshooting Suggestions for Connection-Related Issues

http://forums.comcast.net/comcastsupport/board/message?board.id=5&message.id=69354&jump=true

Information Required for Connection-related Posts

http://forums.comcast.net/comcastsupport/board/message?board.id=5&message.id=69355&jump=true




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Posted by
Frequent Visitor
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Member Since: ‎10-24-2007
Posts: 7
Message 3 of 8 (8,408 Views)

internet speed

Just checked my internet speed again its even worse than before DL .98  UL 1.24  Way to go Comcast.

Posted by
Connection Expert

Member Since: ‎12-24-2003
Posts: 51,673
Message 4 of 8 (8,401 Views)

Re: internet speed

Did you do any of the stuff in the links that JamesR supplied ? You have yet to post any of the requested stuff...




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I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
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I am an XFINITY Forum Expert and I am here to help. Expert Program
Posted by
Frequent Visitor
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Member Since: ‎10-24-2007
Posts: 7
Message 5 of 8 (8,380 Views)

Re: Slow Internet

I have done all you ask too many times to count. Replied that info yesterday. My whole house has been rewired the modem replaced several times wires leading to the house replaced all signals checked many many times they all agree that there is an issue promise they.ll fix it but it keeps happening.  Now my speeds are .96 for download and 1.04 for upload.  I.ve called corporate to complain now I think I should call ATT and see about Uverse. I am truly disgusted!

Posted by
Connection Expert

Member Since: ‎12-24-2003
Posts: 51,673
Message 6 of 8 (8,374 Views)

Re: Slow Internet

Alrighty then. Best of luck to you sir ! Smiley Happy




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Posted by
Service Expert

Member Since: ‎11-10-2003
Posts: 5,499
Message 7 of 8 (7,733 Views)

Re: Slow Internet

Posted by
Connection Expert

Member Since: ‎12-24-2003
Posts: 51,673
Message 8 of 8 (6,805 Views)