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Slow Internet at night and Funky Installation

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Message 1 of 8
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So every night (around 6pm-Midnight) my download speeds drop and makes the internet unusable. Streaming videos on youtube is bad. Gaming is bad. Even loading simple web pages is bad.

 

Once midnight hits - the download speeds shoot up super fast like it normall is during the day. Anyone encounter this and find a fix for it?

 

Also - not sure if this is related, but the tech guy who installed my internet put the modem in the basement, in a room surrounded by concrete and set up the cable so that the modem is hanging in the air next to the circuit breaker box. Is this normal?

 

 

7 REPLIES
Posted by
Connection Expert

Message 2 of 8
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Start here;

 

http://forums.xfinity.com/t5/Your-Home-Network/Connection-Troubleshooting-Tips/m-p/1253575#M94474




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Message 3 of 8
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Thanks!  I ran through that and had no luck.

 

The key to this whole issue is that it's time dependent - and consistently during the evening. If anything was wrong with the equipment, lines, placement of modem, etc - it would always be slow. But it's always slow during the evening. 

 

Still in search of guidance. Thanks!

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Message 4 of 8
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same issue in 2 locations. I lived in a suburban area for the past few years and had them out 3 times to check. Each tech changed some wires but nothing ever helped. Just moved to the city (Boston) and I'm having the exact same issue. Tried trouble shooting but nothing works. Hope a solution gets posted on here.
Posted by
Official Employee

Message 5 of 8
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Hi Rmf8800!

 

Sorry for the experience you're having. I'd like to check the line levels of your home and immediate vicinity to see what's causing your problems. In order to gather your account information, please send me a private message verifying the first and last name of the account holder, phone number, and the street address or full account number associated with your services. To send a private message click on my name "ComcastChe", then click private message me.




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Posted by
Connection Expert

Message 6 of 8
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What about the original poster ?




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Posted by
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Message 7 of 8
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Posted by
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Message 8 of 8
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Hi Thorxes. Are you still experiencing internet issues at night? If so, I can help. Please send me a private message and include your full name, service address, and account number so I can assist you. 




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