I have a new comcast router.. ARRIS and somehow I could not connect new devices to the system. I was inputting what I had set up with the comcast installer as the SSID and the password or network key. Neither was working. I went online and research and found that it could be changed by someone. I wanted to reconfigure the network key and did so but now I'm not sure if my system is indeed protected since I limited experience. I now have to set up all of my other devices again. I also noticed that one of the wireless connections listed is my old cable box so named which was never there before since I got the new box. Can someone explain how this could be? I had to hardwire to the router just to get internet to figure this out. Has anyone else had trouble working with this new router without comcast assistance? I just want to make sure that my system is the only system listed on the wireless list and that it is indeed secure for just my use.
I forgot my password on my router and now I cannot add another system to my home (specifically an iPad). I cannot find information as to how to reset the password unless you know your current password. Does anyone know how to reset password? I have an Arris Router from Comcast and the router was installed in November of 2011.
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I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Called comcast and they connected me to the wireless department which if I accept their help I have to pay an additional charge. It seems that since they have outsourced the wireless portion they will no longer help for free even though they set it up. I tried using the default ID's on the system but this did not work. So I had to search forums for help. I am sorely disappointed in the lack of help that I got from comcast. I called back at least 3 times and I was transferred to a pay service each time. I left Verizon because of bad customer service and now it appears that this has become industry standard.