Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,496,402

members

72

online now

1,703,002

discussions

Samsung Galaxy S4 wifi connection problems

Posted by
Visitor
  • Congrats on Posting your first topic!

Member Since: ‎06-24-2013
Posts: 1
Message 1 of 4 (1,797 Views)

Samsung Galaxy S4 wifi connection problems

I have a brand new smartphone and I constantly get an error message of "authentication error".  It will work briefly when I enter the password when I am right next to the router, but it won't save it.  The router is brand new and directly from Xfinity.

 

Is this an Xfinity router issue or a Samsung Galaxy S4 issue?

 

Any help would be appreciated.

3 REPLIES
Posted by
Connection Expert

Member Since: ‎09-29-2007
Posts: 6,441
Message 2 of 4 (1,778 Views)

Re: Samsung Galaxy S4 wifi connection problems

Two Questions:

1. What is the Model number of the Router?

2. Does the Galaxy connect reliabley to other wifi sources? (McDonalds, Starbucks, etc.)




Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Was your question answered? Mark it as an accepted solution!solution Icon
Did this post help? Why not give it a kudo!!!Kudos Icon
Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Community Icon
I am an XFINITY Forum Expert and I am here to help. Expert Program
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎09-21-2013
Posts: 1
Message 3 of 4 (1,291 Views)

Re: Samsung Galaxy S4 wifi connection problems

I am having the same issue with my Samsung Galaxy S4.  Everything else stays connected but this phone.  What did you do to fix this????

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎01-06-2014
Posts: 1
Message 4 of 4 (989 Views)

Re: Samsung Galaxy S4 wifi connection problems

It's a Samsung issue. You can try setting security to just TKIP. (Haven't tried it long enough to see if it's a real solution.) D-Link suggests turning off WMM (Wireless Multimedia Extensions), which works on my Belkin router, but I have no clue how to do it on the xfinity router.