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SB6121/6141 End of Life Details

Posted by
Official Employee

Message 1 of 2
40,987 Views

There’s been some misunderstanding lately as to which versions of SB6121 and SB6141 modems are being listed as End of Life (EOL), and we’d like to clarify that. A device is categorized as EOL if that device is no longer available for lease to Comcast customers, and/or is no longer supported by Comcast typically because of updates or changes in technology.

 

Customers who own their own SB6121 or SB6141 modems can continue using these models with their Internet services. The only versions of SB6121 and SB6141 being declared End of Life are modems being leased from Comcast.

 

The Motorola/Arris SB6141 can support a maximum speed up to 150 (if available in your market). If you are currently leasing SB6121 or SB6141 from Comcast, there are options available to you to have your modem replaced:

 

* To order a self-install kit online, please visit www.xfinity.com/deviceupgrade. You will be prompted to log into your account using your XFINITY username and password. Once you are logged in, a message will be displayed for you to submit your order. Please note that your regular monthly device lease fee will continue to apply.

* If you prefer to have a technician install your new Wireless Gateway, please visit www.comcastsupport.com/EOS-EOL to schedule an appointment or contact us at 1-855-242-2876. Regular professional installation fees will apply.

* If you wish to purchase a replacement modem, please visit a local retail store to purchase a device that has been certified for use on the Comcast network. To access the list of certified devices, please visit http://mynewmodem.comcast.net and refer to the “Docsis Device” section. Filter on “Latest Docsis 3.0 devices” and "Retail Devices” to view the list of eligible models.

 

Other leased models from Comcast that have been marked End of Life include: DDM3513, DPC3000, DVM3203B, SB6120, U10C035, WBM760, WBM760A, SMCD3GNV, and TG852G. If you lease any of these models from Comcast, we consider them EOL and we ask that you order a replacement using one of the options above.


--
John
xfinity.com/experience



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I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
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Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
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I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
1 REPLY
Posted by
Official Employee

Message 2 of 2
38,859 Views

There’s been some misunderstanding lately as to which versions of SB6121 and SB6141 modems are being listed as End of Life (EOL), and we’d like to clarify that. A device is categorized as EOL if that device is no longer available for lease to Comcast customers, and/or is no longer supported by Comcast typically because of updates or changes in technology.

Customers who own their own SB6121 or SB6141 modems can continue using these models with their Internet services. The only versions of SB6121 and SB6141 being declared End of Life are modems being leased from Comcast.

The Motorola/Arris SB6141 can support a maximum speed up to 150 (if available in your market). If you are currently leasing SB6121 or SB6141 from Comcast, there are options available to you to have your modem replaced:

* To order a self-install kit online, please visit www.xfinity.com/deviceupgrade. You will be prompted to log into your account using your XFINITY username and password. Once you are logged in, a message will be displayed for you to submit your order. Please note that your regular monthly device lease fee will continue to apply.
* If you prefer to have a technician install your new Wireless Gateway, please visit www.comcastsupport.com/EOS-EOL to schedule an appointment or contact us at 1-855-242-2876. Regular professional installation fees will apply.
* If you wish to purchase a replacement modem, please visit a local retail store to purchase a device that has been certified for use on the Comcast network. To access the list of certified devices, please visit http://mynewmodem.comcast.net and refer to the “Docsis Device” section. Filter on “Latest Docsis 3.0 devices” and "Retail Devices” to view the list of eligible models.

 

Other leased models from Comcast that have been marked End of Life include: DDM3513, DPC3000, DVM3203B, SB6120, U10C035, WBM760, WBM760A, SMCD3GNV, and TG852G. If you lease any of these models from Comcast, we consider them EOL and we ask that you order a replacement using one of the options above.


--
John
xfinity.com/experience



Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon