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Replacement modem

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Posted by
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Member Since: ‎08-12-2014
Posts: 1
Message 1 of 3 (832 Views)

Replacement modem

I have just received my new modem to replace my "out dated" one.  There is a space in the bottom of the modem for a LARGE battery but the box did not contain one.  Is this a packing oversight or is the battery not really needed?

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Posted by
Edited on
‎08-12-2014 01:06 PM

Bronze Problem Solver

Member Since: ‎10-15-2006
Posts: 1,617
Message 2 of 3 (826 Views)

Re: Replacement modem

[ Edited ]
Comcast does not supply free batteries any longer. Comcast will sell you one for $35 or so or you can buy one on Amazon or eBay fro around $10. See comcast link for their battery statement. http://customer.comcast.com/help-and-support/phone/getting-a-new-battery/
Posted by
Connection Expert

Member Since: ‎12-24-2003
Posts: 54,211
Message 3 of 3 (821 Views)

Re: Replacement modem

The battery is not needed for normal operation. It is only needed to power the device in the event that you have a power outage. They no longer supply the back-up battery for free. You can one from them here;

 

http://customer.comcast.com/help-and-support/phone/getting-a-new-battery/

 

Seen them cheaper on E-bay.




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