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Re: Why has my intert been crashing so much?

Posted by
Regular Visitor
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Message 1 of 4
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Yes-- our home in ternet too!! it crashed yesterday and my wife finally got it back running only to have it crash this afternoon. we now cannot get a live human being on the phine to fix it!!! I THOUGHT COMCAST HAD A CUSTOMER GUARANTEE 24/7 LIVE SERVICE.

3 REPLIES
Posted by
Connection Expert

Message 2 of 4
523 Views

What do your modem's signal stats look like ? Get them here; http://192.168.100.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers




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Posted by
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Message 3 of 4
498 Views
DPC2100R2

Modem Serial Number

 202337457

Cable Modem MAC Address

 00:14:f8:bf:b3:d8

Hardware Version

 2.0

Software Version

 dpc2100R2-v2.0.2r1256-100817as

Receive Power Level

 -12.0 dBmV

Signal to Noise Ratio

 35.5 dB

Transmit Power Level

 55.2 dBmV

Cable Modem Status

 Operational

Posted by
Connection Expert

Message 4 of 4
495 Views

Your power levels are out of spec. Are there any excess/unneeded coax cable splitters in the line leading to the modem that can be eliminated/re-configured ? If not, perhaps a tech visit is in order to investigate and correct.




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