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Re: Slow Internet

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Message 1 of 5
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I found this forum when researching my sudden slow internet speeds. We have had Comcast for about 5 months and it has worked very well up until this week. I have noticed a drastic slowdown of file downloads for work, downloading video's on YouTube and just general browsing. I'm not very computer savy but would appreciate any help you could give me to figure out what is going on.

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Posted by
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Message 2 of 5
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By reading the request for information listed earlier on this forum, here is what I have currently:

 

Downstream   DCID Freq Power SNR Modulation Octets Correcteds Uncorrectables Downstream 1 1 579.00 MHz 2.50 dBmV 37.64 dB 256QAM 15819234982 98 0 Downstream 2 2 561.00 MHz 2.69 dBmV 37.09 dB 256QAM 9247554477 128 0 Downstream 3 3 567.00 MHz 2.72 dBmV 37.94 dB 256QAM 9669204777 130 0 Downstream 4 4 573.00 MHz 2.83 dBmV 37.64 dB 256QAM 9789811574 104 0 Reset FEC CountersUpstream   UCID Freq Power Channel Type Symbol Rate Modulation Upstream 1 9 31.60 MHz 33.75 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM

 

Posted by
Service Expert

Message 3 of 5
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Troubleshooting Suggestions for Connection Related Issues

Information Required for Connection Related Posts

 

Please review both of the above links.




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Posted by
Connection Expert

Message 4 of 5
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The modem's upstream power level would be considered to be a bit low for a 64 QAM return carrier. Somewhere in the 40dB to 50 dB is recommended in most systems that use this modulation scheme. Perhaps you should book a tech to investigate and correct.




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Posted by
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Message 5 of 5
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What worked for me was when you login to your modem click reboot modem. It seemed to work better than a normal powercycle. I want from 7mb to 18mb download speed.