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Re: SURFboard SB6121 and 75 Mbps download speed

New Poster

Re: SURFboard SB6121 and 75 Mbps download speed

I have SB6121 and my speed is 10 Mbps. Comcast mentioned they wouldn't support SB6121 any more. Then I purchased Netgear CM400 and after a week it stopped working. Now I purchased SB6141 and still it says Modem is not supported when I login to Comcast website. But internet is working. Is this something wrong with my speed that I purchased from Comcast.
Connection Expert

Re: SURFboard SB6121 and 75 Mbps download speed

The 6141 is *more than* fine for only 10 Mbps;

 

https://mydeviceinfo.xfinity.com/device/arris-sb6141-336




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New Poster

Re: SURFboard SB6121 and 75 Mbps download speed

 


EG wrote:

The 6141 is *more than* fine for only 10 Mbps;

 

https://mydeviceinfo.xfinity.com/device/arris-sb6141-336


The customer support still mentioned I need to upgrade. I am not sure why??

Connection Expert

Re: SURFboard SB6121 and 75 Mbps download speed

They are misinformed. This has been going on for years..... It is not EOL. 




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New Poster

Re: SURFboard SB6121 and 75 Mbps download speed


EG wrote:

They are misinformed. This has been going on for years..... It is not EOL. 


Please see the image....even it shows on the Comcast website on my Device Info page.

 

 

Xfinity.JPG
Connection Expert

Re: SURFboard SB6121 and 75 Mbps download speed

I don't care what it shows there. I don't know what kind of data is being taken in to account there. Please re-visit the link I posted earlier. Go to this link as well and put in the requested info and see what it says;

 

https://mydeviceinfo.xfinity.com/customerinfo

 

Guy. I've seen thousands of posts here for years. It's up to you if you don't want to believe me.....




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Connection Expert

Re: SURFboard SB6121 and 75 Mbps download speed

Bottom line. You yourself said that it was working......




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New Poster

Re: SURFboard SB6121 and 75 Mbps download speed


EG wrote:

Bottom line. You yourself said that it was working......


Thanks EG for your time and response.

Connection Expert

Re: SURFboard SB6121 and 75 Mbps download speed

Quite welcome !




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New Poster

Re: SURFboard SB6121 and 75 Mbps download speed

This morning. I had no internet. I had to call Activation department to activate the modem again..

 

Thank God.

 

I am calling Customer care every day.

Official Employee

Re: SURFboard SB6121 and 75 Mbps download speed

Hi SonyPrabhuK, 

 

I wanted to follow up to see if your internet is working as intended? 

 





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New Poster

Re: SURFboard SB6121 and 75 Mbps download speed


ComcastChe wrote:

Hi SonyPrabhuK, 

 

I wanted to follow up to see if your internet is working as intended? 

 


It is working now. Do you recommend me buying a new modem??