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Re: New Modem noise - XB6

Frequent Visitor

Re: New Modem noise - XB6

I received the new modem with the fan yesterday and while it is a bit noisier my complaint is that it consumes twice the electricity of the previous modem. I am waiting for a call back to see if any of their new modems use less electricity. 

Official Employee

Re: New Modem noise - XB6

 

sfesfe, Did you get an answer to the electricity consumption inquiry? I can help you swap out the modem if need be. 

Frequent Visitor

Re: New Modem noise - XB6

I never got an answer. The Comcast employee was supposed to call me back yesterday at ten a.m. but I never received a call. I later called back and only after asking for a supervisor did they agree to send me a different model which I am supposed to receive tomorrow. No one, however, seems to have a clue on power consumption of your equipment. I asked twice to be transferred to the U.S. but said that was not possible. Thanks for your offer of help! We'll see what happens tomorrow.
Official Employee

Re: New Modem noise - XB6

 

sfesfe, OK sorry to hear about that experience. I do not know about the power consumption myself, but I can see if I can get someone from tech ops to look into this if you'd like. Either way, I'll check in with you tomorrow evening once you get the modem. 

 

KenF

Official Employee

Re: New Modem noise - XB6

Did you get the modem, sfesfe?

Frequent Visitor

Re: New Modem noise - XB6

No, hasn't arrived yet. UPS shows it's out for delivery but I often don't get their delivery until six or seven p.m. Thanks for checking!
Frequent Visitor

Re: New Modem noise - XB6

Modem arrived at about 6 p.m. It is an Arris TG1682G. Seems to be consuming between 13 and 14 watts. Direct connection download speeds are fine/fast. Wifi range is excellent. However wifi download speed is dismal at between 3 to 4 Mbps. It was close to 30 with the other modems. Upload speed is about 11. Maybe I should just keep the XB6 and accept the small energy increase???

Expert

Re: New Modem noise - XB6

For curiosity. Which speed tier are you subscribed to ?

Frequent Visitor

Re: New Modem noise - XB6

I believe I have the Blast Pro?? It's part of my top level triple play.