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Random disconnects every 5 to 10 minutes

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Hi there,

 

My internet connection keeps dropping randomly every 5 to 10 minutes. Please help! 

I've tried resetting everything (router & modem) but it keeps happening. This has only suddenly started to happen and I have been subscribed for 2 years with no issue.

 

Cable Modem : DOCSIS 1.0/1.1/2.0/3.0 Compliant
MAC Address : 90:6E:BB:FA:08D
Serial Number : A462V44005120
Boot Code Version : 6.1.1c
Software Version : 3.10.1315
Hardware Version : 1.47.3
CA Key : Installed

 

Event Log:

Wed Aug 28 10:46:59 2013 Wed Aug 28 10:47:07 2013 Critical (3) No Ranging Response received - T3 time-out
Wed Aug 28 10:47:07 2013 Wed Aug 28 10:47:07 2013 Critical (3) Ranging Request Retries exhausted
Wed Aug 28 10:47:07 2013 Wed Aug 28 10:47:07 2013 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted
Wed Aug 28 10:47:08 2013 Wed Aug 28 10:47:10 2013 Critical (3) No Ranging Response received - T3 time-out
Wed Aug 28 10:47:12 2013 Wed Aug 28 10:47:12 2013 Critical (3) Ranging Request Retries exhausted
Wed Aug 28 10:47:12 2013 Wed Aug 28 10:47:12 2013 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted
Wed Aug 28 10:47:21 2013 Wed Aug 28 10:54:33 2013 Critical (3) No Ranging Response received - T3 time-out
Wed Aug 28 10:54:33 2013 Wed Aug 28 10:54:33 2013 Critical (3) Ranging Request Retries exhausted
Wed Aug 28 10:54:33 2013 Wed Aug 28 10:54:33 2013 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted
Wed Aug 28 10:54:33 2013 Wed Aug 28 10:54:34 2013 Critical (3) No Ranging Response received - T3 time-out
Wed Aug 28 10:55:03 2013 Wed Aug 28 10:55:04 2013 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
Wed Aug 28 10:55:15 2013 Wed Aug 28 11:06:23 2013 Critical (3) No Ranging Response received - T3 time-out
Wed Aug 28 11:06:24 2013 Wed Aug 28 11:06:24 2013 Critical (3) Ranging Request Retries exhausted
Wed Aug 28 11:06:24 2013 Wed Aug 28 11:06:24 2013 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted
Wed Aug 28 11:06:24 2013 Wed Aug 28 11:06:24 2013 Critical (3) Ranging Request Retries exhausted
Wed Aug 28 11:06:24 2013 Wed Aug 28 11:06:24 2013 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted
Wed Aug 28 11:06:24 2013 Wed Aug 28 11:06:24 2013 Critical (3) Ranging Request Retries exhausted
Wed Aug 28 11:06:24 2013 Wed Aug 28 11:06:24 2013 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted
Wed Aug 28 11:06:35 2013 Wed Aug 28 11:07:56 2013 Critical (3) No Ranging Response received - T3 time-out
Wed Aug 28 11:07:56 2013 Wed Aug 28 11:07:56 2013 Warning (5) TCS Partial Service;CM-MAC=90:6e:bb:fa:08:dd;CMTS-MAC=00:01:5c:22:84:0b;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 28 11:07:56 2013 Wed Aug 28 11:07:56 2013 Warning (5) Initializing Channel Timeout Expires - Time the CM can perform initial ranging on all upstream channels in the TCS has expired;CM-MAC=90:6e:bb:fa:08:dd;CMTS-MAC=00:01:5c:22:84:0b;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 28 11:08:19 2013 Wed Aug 28 11:08:19 2013 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out
Wed Aug 28 11:08:49 2013 Wed Aug 28 11:14:49 2013 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
Wed Aug 28 11:14:58 2013 Wed Aug 28 11:15:18 2013 Critical (3) No Ranging Response received - T3 time-out
Wed Aug 28 11:15:19 2013 Wed Aug 28 11:15:19 2013 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
Wed Aug 28 11:15:19 2013 Wed Aug 28 11:15:29 2013 Critical (3) No Ranging Response received - T3 time-out
Wed Aug 28 11:15:29 2013 Wed Aug 28 11:15:29 2013 Critical (3) Ranging Request Retries exhausted
Wed Aug 28 11:15:29 2013 Wed Aug 28 11:15:29 2013 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted
Wed Aug 28 11:15:30 2013 Wed Aug 28 11:15:30 2013 Critical (3) No Ranging Response received - T3 time-out
Wed Aug 28 11:15:49 2013 Wed Aug 28 11:16:00 2013 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
Wed Aug 28 11:16:10 2013 Wed Aug 28 11:34:51 2013 Critical (3) No Ranging Response received - T3 time-out
Wed Aug 28 11:34:51 2013 Wed Aug 28 11:34:51 2013 Critical (3) Ranging Request Retries exhausted
Wed Aug 28 11:34:51 2013 Wed Aug 28 11:34:51 2013 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted
Wed Aug 28 11:34:52 2013 Wed Aug 28 11:34:56 2013 Critical (3) No Ranging Response received - T3 time-out
Wed Aug 28 11:34:56 2013 Wed Aug 28 11:34:56 2013 Critical (3) Ranging Request Retries exhausted
Wed Aug 28 11:34:56 2013 Wed Aug 28 11:34:56 2013 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted
Wed Aug 28 11:34:57 2013 Wed Aug 28 11:35:04 2013 Critical (3) No Ranging Response received - T3 time-out
Wed Aug 28 11:35:05 2013 Wed Aug 28 11:35:05 2013 Critical (3) Ranging Request Retries exhausted
Wed Aug 28 11:35:05 2013 Wed Aug 28 11:35:05 2013 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted
Wed Aug 28 11:35:15 2013 Wed Aug 28 11:35:22 2013 Critical (3) No Ranging Response received - T3 time-out

 

 

Downstream:

Frequency 555000000 561000000 567000000 585000000
Lock Status
(QAM Lock/FEC Sync/MPEG Lock) Y/Y/Y Y/Y/Y Y/Y/Y Y/Y/Y
Channel Id 3 4 5 8
Modulation 256QAM 256QAM 256QAM 256QAM
Symbol Rate
(Msym/sec) 5.360537 5.360537 5.360537 5.360537
Interleave Depth I=32
J=4 I=32
J=4 I=32
J=4 I=32
J=4
Power Level
(dBmV) 10.94 11.82 10.51 9.85
RxMER
(d 35.25 35.97 36.17 37.09
Correctable
Codewords 11 0 0 0
Uncorrectable
Codewords 1541 1364 1452 1276

 

Upstream:

Channel Type 2.0 N/A 2.0 1.0
Channel ID 2 N/A 1 3
Frequency
(Hz) 27400000 N/A 33800000 22600000
Ranging Status Success N/A Success Success
Modulation 64QAM N/A 64QAM 16QAM
Symbol Rate
(KSym/sec) 5120 N/A 5120 2560
Mini-Slot Size 4 N/A 4 4
Power Level
(dBmV) 47.75 N/A 48.00 47.75
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 1298 0 0 0
T4 Timeouts 25 0 0 0

 

Status:

Acquired Downstream Channel 555 MHz Primary Downstream Locked
Ranged Upstream Channel 27.4 MHz Success
Provisioning State OK Operational
Ethernet Link Status Up 100 Mbps/Full duplex

1 REPLY
Posted by
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Message 2 of 2
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Can I get an update on this? I'm still having the same issue.