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Purchase eMTA Modem

SOLVED
Posted by
Frequent Visitor

Message 1 of 4
6,752 Views

Windows 7

COMCAST Router

new Touchstone Telephony Modem/ Arris TM402G/110

=========================================================================

 

I would like to know if the above MTA Modem is compatible with Comcast.

 

I just started with Comcast last week.

 

Thank you.

 

1 ACCEPTED SOLUTION

Accepted Solutions
Posted by
Connection Expert

Message 3 of 4
6,985 Views
Solution

rocasan wrote:

Windows 7

COMCAST Router

new Touchstone Telephony Modem/ Arris TM402G/110

=========================================================================

 

I would like to know if the above MTA Modem is compatible with Comcast.

 

I just started with Comcast last week.

 

Thank you.

 


It may be depending on where you got it. If it happens to be listed in their database as being stolen, then they won't provision it for service. Also, the current consensus is that the only customer-owned telephony modem approved by Comcast is the Arris TM722G, which you must purchase from your local Best Buy (if available) that has a Comcast Communications Center/kiosk. About $150 for the modem plus professional installation. Some stores/areas will allow a "self install". Those may supply a kit that looks like this;

http://blog.trebacz.com/2012/01/comcast-xfinity-internet-and-arris.html

Also be advised that some market areas do not allow customer owned eMTA's at all. It's best to call in to see exactly what your particular market area's policy is as they are all different.

http://www.arrisi.com/consumer/_docs/ARRIS_Modems_Comcast_Xfinity_Best_Buy.pdf

 

What is the exact make and model number of this so called "COMCAST router" ?




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3 REPLIES
Posted by
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Message 2 of 4
6,726 Views

here is a link to the "...currently approved cable modems and EMTA devices"

http://mydeviceinfo.comcast.net/

Hope this helps

Posted by
Connection Expert

Message 3 of 4
6,986 Views
Solution

rocasan wrote:

Windows 7

COMCAST Router

new Touchstone Telephony Modem/ Arris TM402G/110

=========================================================================

 

I would like to know if the above MTA Modem is compatible with Comcast.

 

I just started with Comcast last week.

 

Thank you.

 


It may be depending on where you got it. If it happens to be listed in their database as being stolen, then they won't provision it for service. Also, the current consensus is that the only customer-owned telephony modem approved by Comcast is the Arris TM722G, which you must purchase from your local Best Buy (if available) that has a Comcast Communications Center/kiosk. About $150 for the modem plus professional installation. Some stores/areas will allow a "self install". Those may supply a kit that looks like this;

http://blog.trebacz.com/2012/01/comcast-xfinity-internet-and-arris.html

Also be advised that some market areas do not allow customer owned eMTA's at all. It's best to call in to see exactly what your particular market area's policy is as they are all different.

http://www.arrisi.com/consumer/_docs/ARRIS_Modems_Comcast_Xfinity_Best_Buy.pdf

 

What is the exact make and model number of this so called "COMCAST router" ?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Frequent Visitor

Message 4 of 4
6,700 Views

I have decided not to purchase the "new Arris Modem for $50.00".

 

The guy was listed in amazon.com

 

Thank you anyway for your valued help.