Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,516,411

members

93

online now

1,717,080

discussions

Back to Top

Purchase data/voice modem

Posted by
Regular Visitor
  • Congrats on Posting your first topic!

Member Since: ‎03-30-2010
Posts: 3
Message 1 of 10 (17,883 Views)

Purchase data/voice modem

I want to buy my own voice/data modem, what kind would I need?  I'm currently renting it and want to cut costs.

9 REPLIES
Posted by
Edited on
‎12-08-2011 08:35 AM

Silver Problem Solver

Member Since: ‎06-15-2009
Posts: 2,817
Message 2 of 10 (17,880 Views)

Re: Purchase data/voice modem

[ Edited ]

Hi,

 

As far as I'm aware, the only eMTA modem (phone/internet) that you can buy is the Arris TM722G. This is only available from BestBuy with a Comcast Connection Center or rep in the store. This usually involves a paid tech install, which is arranged by the rep before you leave the store. The modem is about $150.

 

Not all market areas allow customer owned eMTA's.

Posted by
Cable Expert

Member Since: ‎06-27-2009
Posts: 13,277
Message 3 of 10 (17,875 Views)

Re: Purchase data/voice modem

http://www.comcast.com/Corporate/Shop/Retail/RetailStorelocator.html




Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Was your question answered? Mark it as an accepted solution!solution Icon
Did this post help? Why not give it a kudo!!!Kudos Icon
Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Community Icon
I am an XFINITY Forum Expert and I am here to help. Expert Program
Posted by
Edited on
‎12-08-2011 09:20 AM

Silver Problem Solver

Member Since: ‎06-15-2009
Posts: 2,817
Message 4 of 10 (17,872 Views)

Re: Purchase data/voice modem

[ Edited ]

i-am-nerdburg wrote:

http://www.comcast.com/Corporate/Shop/Retail/RetailStorelocator.html


Not seen that link before, so now it's BestBuy, Sears and Walmart, with Comcast kiosk's. Cheers Nerd!

 

Edit.....> Second thoughts, a search throws up just about every major electronics company in my local area. Maybe you can get Comcast service there, but perhaps not the eMTA?

Posted by
Cable Expert

Member Since: ‎06-27-2009
Posts: 13,277
Message 5 of 10 (17,862 Views)

Re: Purchase data/voice modem

Nah, I think you are right - it's just the Best Buy stores as far as I know that sell the voice modems. But you can find the a Best Buy store with a Comcast kiosk with the locator. Sorry I wasn't clear. Smiley Happy




Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Was your question answered? Mark it as an accepted solution!solution Icon
Did this post help? Why not give it a kudo!!!Kudos Icon
Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Community Icon
I am an XFINITY Forum Expert and I am here to help. Expert Program
Posted by
Edited on
‎12-08-2011 10:09 AM

Cable Expert

Member Since: ‎03-02-2007
Posts: 17,742
Message 6 of 10 (17,848 Views)

Re: Purchase data/voice modem

[ Edited ]

The Comcast connection centers selling the eMTA's is HERE, Kiosk's are not part of the deal.

 

Look for the official Comcast sales person in the red or black shirt hanging in the TV dept.




Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Was your question answered? Mark it as an accepted solution!solution Icon
Did this post help? Why not give it a kudo!!!Kudos Icon
Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Community Icon
I am an XFINITY Forum Expert and I am here to help. Expert Program
Posted by
Connection Expert

Member Since: ‎12-24-2003
Posts: 52,190
Message 7 of 10 (17,824 Views)

Re: Purchase data/voice modem

I wonder when was the last time that that page was updated Jay ?




Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Was your question answered? Mark it as an accepted solution!solution Icon
Did this post help? Why not give it a kudo!!!Kudos Icon
Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Community Icon
I am an XFINITY Forum Expert and I am here to help. Expert Program
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎12-08-2011
Posts: 1
Message 8 of 10 (17,809 Views)

Re: Purchase data/voice modem

I was told by a Comcast Technical Support representative that i didn't just have to use the TM722G from Arris and that I could use any of the Docsis 3.0 Modems that also lists as having "telephony" support.  Interestingly, on this list they are ALL from Arris, except one - the Ubee DVM3200b.  This one also seems to be available for approximately $80-90 online.  Can someone tell me if that is incorrect?  Because I don't want to go buy the modem and then find out it doesn't work.

 

Also, I noticed that none of the Telephony modems from Comcast on their approved list - http://mydeviceinfo.comcast.net/ - support IPv6.  Is that a problem?  Also, wouldn't Comcast be updating its list of devices (and the ones installed in your home) within the next year (I live in the Bay Area and I believe they are current going through an area wide upgrade)?

 

Bottomline, I am trying to save money and the monthly $7/fee.  It seems like the Ubee is a potential alternative that is approved by Comcast that has a more reasonable cost than any of the Arris modems.  However, I don't want to purchase it and then either (a) find out it doesn't work; or (b) that having IPv6 compatibility is more important than I thought.

 

Any insight or advice would be appreciated.  Thanks.

Posted by
Edited on
‎12-08-2011 02:05 PM

Silver Problem Solver

Member Since: ‎06-15-2009
Posts: 2,817
Message 9 of 10 (17,791 Views)

Re: Purchase data/voice modem

[ Edited ]

Up until now only the TM 722G mentioned above has been available for sale for with Comcast. Yes, you can use the other devices on the list, but you can't buy 'em.

 

Of course they could have changed this policy. It's worth remembering that not all their markets are the same. Some allow customer owned eMTA's others don't. Some allow self install of eMTA's, others insist on a paid tech install.

 

I'd like to see them operate the same policy for eMTA's as they do with normal modems.

 

In the absence of an official response on here, I guess the only way to find out for sure would be to go to your local office and find out what they allow....Smiley Wink

 

 

 

 

Posted by
Frequent Visitor

Member Since: ‎07-24-2004
Posts: 13
Message 10 of 10 (17,224 Views)

Re: Purchase data/voice modem

Here is my story on buying a Comcast modem (through my local Best Buy). It's a program that Comcast offers in certain regions. Here's my blog post that shows what you get in the Comcast/Arris TM 722G package:

 

http://blog.trebacz.com/2012/01/comcast-xfinity-internet-and-arris.html

 

It was $150 at Best Buy and relatively painless to set up. I just don't like paying lease fees to Comcast for equipment. It's a pretty good DOCSIS 3.0 modem.