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Printer Off Line

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Printer Off Line

Suddenly, my HP Photosmart Premium wireless printer is off line ...???  Email works, modem connections is good.  How can I get the printer back on line?

Networking Expert

Re: Printer Off Line

What printer exactly?  Is it connected via wireless?  Is so, what wireless router are you using?  Are any other wireless devices (laptops, smartphones, tablets, etc) having wireless connection problems?  If not that then it's likely something with the printer or the wireless environment.  Did you try powering off the printer?  Did you try resetting it to factory defaults and re-install it?  If you ahve other wireless issues, try changing the wireless channel on the router.  Has anything changed resently, like the wireless router?




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