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Paying for Blast tier but only getting 30/15 mbps

New Poster

Paying for Blast tier but only getting 30/15 mbps

I've been paying for blast teir and previously was receiving the normal 200/10 mbps. But, after upgrading my router/modem combo I havent gotten the speeds I used to for the past month and a half. Is this an issue on Comcasts side with setting up the modem or is there and issue on my end? 

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Problem Solver

Re: Paying for Blast tier but only getting 30/15 mbps


@Faith1123 wrote:

I've been paying for blast teir and previously was receiving the normal 200/10 mbps. But, after upgrading my router/modem combo I havent gotten the speeds I used to for the past month and a half. Is this an issue on Comcasts side with setting up the modem or is there and issue on my end? 


Have you checked your speeds via eithernet cable from the gateway to your computer ?

New Poster

Re: Paying for Blast tier but only getting 30/15 mbps

Yes, and speeds aren't any differnt. Still only getting between 25-30 mbps for download

Expert

Re: Paying for Blast tier but only getting 30/15 mbps

Try calling 1-800-comcast and ask a rep to *roll and re-provision* the modem. Also ask them to confirm that the provisioning and account data in their database is correct and complete and that the correct configuration / bootfile for your subscribed to speed tier is being pushed to the modem.