Xfinity plant
Xfinity globe
Community Forum

On Demand Access Pass: No Longer Connects to IPv4 Sites?

New Poster

On Demand Access Pass: No Longer Connects to IPv4 Sites?

I am a longtime Xfinity Wifi Access Pass (On Demand) user.  In other words, I do NOT have a modem/router in my own home; but I use Comcast's public wifi hotspots ("xfinitiywifi").  Again: I am NOT using my own private hotspot or my neighbor's hotspot, but Comcast's public hotspot with network name "xfinitywifi."

 

I have been having the same problem since about the same time as this user describes:

 

http://forums.xfinity.com/t5/Your-Home-Network/Xfinity-Hotspot-used-for-years-now-not-working-at-all...

 

When I am able to connect, it seems I can only connect to IPv6 sites like Google, Gmail, YouTube, and Facebook, but not IPv4 sites.

 

How can I get this issue resolved?  Whenever I call Customer Support, they cannot seem to understand that I'm an On Demand customer.  The one time I was able to get someone who worked in On Demand, they created a ticket; and, everytime I call back, they say they are working on it.  It's been MONTHS.