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Not receiving upgraded speed.

New Poster

Not receiving upgraded speed.

Upgraded from 50mb/s to 250mb/s last week, but still receiving 50mb/s speed. Also replaced modem with Netgear CM700. Attached is my log.
DCDE9AE0-071D-4E13-BDD2-B2FA9A127F04.jpeg
Expert

Re: Not receiving upgraded speed.

Hi @Joeb777,

Looks like you have some signal issues there. You'll probably need a tech to get it straightened out.

 

I've asked a Comcast employee to help you. You should expect a reply in this thread. 

 

The troubleshooting guide might be helpful.

 

Official Employee

Re: Not receiving upgraded speed.

Hi Joeb777. I can assist with troubleshooting your internet speed issue. I'd like to start with polling the CMTS for real-time and historical RF signal reports from your modem. I can also check your local Node/Plant for any degradation or error reports. Please reach out to me via private message and include your full name and account primary phone number so I can access your equipment.